[Skip to main content](#vessel-content) # Unable to place the order - No checkout is coming? ## - **[Intro](/forum/user/36282-intro "View Intro's Profile")** - [![Intro's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36282.png)](/forum/user/36282-intro "View Intro's Profile") Topic Author - [ Offline](/forum/user/36282-intro) - www.introsteinboden.de Less More - Posts: 13 - Thank you received: 0 - - - - [](http://www.introsteinboden.de) - 11 years 8 months ago [\#191838](#191838) by [Intro](/forum/user/36282-intro "View Intro's Profile") *[Unable to place the order - No checkout is coming?](/forum/29-payment-methods/875183-unable-to-place-the-order-no-checkout-is-coming#191838 "-- url of the page with the problem -- : www.introsteinboden.de -- HikaShop version -- : Starter: 2.3.5 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : IE11, Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, My second post on this forum, and the first threath is almost solved. you solve one problem and the other problem comes... Apologies but the front-end language is German. If that is a problem, let me know and I change it to Englisch When I try to place an order, I can press the "order button (Kaufen) but nothing happens? A link is showed in the top (browser) see attached. But nothing is happing afterwards... why? Beside that, my payment option is now set to PayPal, but I like to import some other plugin options like IDEAL and BANK TRANSFER. Is there anyone who is having experience with adding those plugins to Hukashop starter? Probably the above is something for a new topic, but I'm sure this will be the next issue when the above is solved.")* was created by *[Intro](/forum/user/36282-intro "View Intro's Profile")* -- url of the page with the problem -- : [ www.introsteinboden.de](http://www.introsteinboden.de) -- HikaShop version -- : Starter: 2.3.5 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : IE11, Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, My second post on this forum, and the first threath is almost solved. you solve one problem and the other problem comes... Apologies but the front-end language is German. If that is a problem, let me know and I change it to Englisch When I try to place an order, I can press the "order button (Kaufen) but nothing happens? A link is showed in the top (browser) see attached. [ ![link_order.jpg](/forum/attachment/22597) ](/forum/attachment/22597 "link_order.jpg") **But nothing is happing afterwards... why?** Beside that, my payment option is now set to PayPal, but I like to import some other plugin options like IDEAL and BANK TRANSFER. Is there anyone who is having experience with adding those plugins to Hukashop starter? Probably the above is something for a new topic, but I'm sure this will be the next issue when the above is solved. --- Unfortunately I do not know everything, so please help me! Intro - [ ![link_order.jpg](/forum/attachment/22597) ](/forum/attachment/22597 "link_order.jpg") [ ](/forum/attachment/22597?download=1 "link_order.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODMtdW5hYmxlLXRvLXBsYWNlLXRoZS1vcmRlci1uby1jaGVja291dC1pcy1jb21pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Intro](/forum/user/36282-intro "View Intro's Profile")** - [![Intro's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36282.png)](/forum/user/36282-intro "View Intro's Profile") Topic Author - [ Offline](/forum/user/36282-intro) - www.introsteinboden.de Less More - Posts: 13 - Thank you received: 0 - - - - [](http://www.introsteinboden.de) - 11 years 8 months ago [\#191840](#191840) by [Intro](/forum/user/36282-intro "View Intro's Profile") Replied by *[Intro](/forum/user/36282-intro "View Intro's Profile")* on topic *[Unable to place the order - No checkout is coming?](/forum/29-payment-methods/875183-unable-to-place-the-order-no-checkout-is-coming#191840 "-- url of the page with the problem -- : www.introsteinboden.de -- HikaShop version -- : Starter: 2.3.5 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : IE11, Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, My second post on this forum, and the first threath is almost solved. you solve one problem and the other problem comes... Apologies but the front-end language is German. If that is a problem, let me know and I change it to Englisch When I try to place an order, I can press the "order button (Kaufen) but nothing happens? A link is showed in the top (browser) see attached. But nothing is happing afterwards... why? Beside that, my payment option is now set to PayPal, but I like to import some other plugin options like IDEAL and BANK TRANSFER. Is there anyone who is having experience with adding those plugins to Hukashop starter? Probably the above is something for a new topic, but I'm sure this will be the next issue when the above is solved.")* Reading some other topics I found a option called: checkout progress with ending I have enabled this option to see where he hangs See attached the option which I found on the Checkout page "inside configuration" [ ![Display_checkout_progress_bar.jpg](/forum/attachment/22598) ](/forum/attachment/22598 "...ogress_bar.jpg") Now I can see the progress bar and when pressing order "Kaufen" it stays on that page with the option displayed below: [ ![order_is_not_working.jpg](/forum/attachment/22599) ](/forum/attachment/22599 "...ot_working.jpg") I hope this information will help you (and me)? --- Unfortunately I do not know everything, so please help me! Intro - [ ![Display_checkout_progress_bar.jpg](/forum/attachment/22598) ](/forum/attachment/22598 "...ogress_bar.jpg") [ ](/forum/attachment/22598?download=1 "...ogress_bar.jpg") - [ ![order_is_not_working.jpg](/forum/attachment/22599) ](/forum/attachment/22599 "...ot_working.jpg") [ ](/forum/attachment/22599?download=1 "...ot_working.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODMtdW5hYmxlLXRvLXBsYWNlLXRoZS1vcmRlci1uby1jaGVja291dC1pcy1jb21pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")** - [![lousyfool's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28604.jpg)](/forum/user/28604-lousyfool "View lousyfool's Profile") - [ Offline](/forum/user/28604-lousyfool) Less More - Posts: 2143 - Thank you received: 747 - - [](http://www.inphase.one) - 11 years 8 months ago [\#191852](#191852) by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile") Replied by *[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")* on topic *[Unable to place the order - No checkout is coming?](/forum/29-payment-methods/875183-unable-to-place-the-order-no-checkout-is-coming#191852 "-- url of the page with the problem -- : www.introsteinboden.de -- HikaShop version -- : Starter: 2.3.5 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : IE11, Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, My second post on this forum, and the first threath is almost solved. you solve one problem and the other problem comes... Apologies but the front-end language is German. If that is a problem, let me know and I change it to Englisch When I try to place an order, I can press the "order button (Kaufen) but nothing happens? A link is showed in the top (browser) see attached. But nothing is happing afterwards... why? Beside that, my payment option is now set to PayPal, but I like to import some other plugin options like IDEAL and BANK TRANSFER. Is there anyone who is having experience with adding those plugins to Hukashop starter? Probably the above is something for a new topic, but I'm sure this will be the next issue when the above is solved.")* Hi again, I think you'll need to solve your first problem first: I just tried to log in on the checkout page, but it didn't work... and I can't tell why because there's no system message coming up - as discussed in your other thread here: [ www.hikashop.com/forum/install-update/87...ase-help.html#191841](http://www.hikashop.com/forum/install-update/875171-installed-hikashop-but-having-issues-please-help.html#191841) However - maybe you looked at it briefly already, but you find a lot of explanations for configuration and settings in the documentation here: [ www.hikashop.com/support/documentation.html](http://www.hikashop.com/support/documentation.html) - note the search field. Particularly the part on main system configuration is a must-read: [ www.hikashop.com/support/support/documen...hikashop-config.html](http://www.hikashop.com/support/support/documentation/54-hikashop-config.html) On payment methods: [ www.hikashop.com/support/documentation.html#hk5](http://www.hikashop.com/support/documentation.html#hk5) I'm sure, on close look you'll find a lot more there yourself, too. --- Need help with customisations of layouts, style or other site development? [ PM me!](/component/uddeim/?task=new) (Don't forget to turn on [ "E-mail notification of new messages"](/component/uddeim/?task=settings)) The following user(s) said Thank You: [Intro](/forum/user/36282-intro "View Intro's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODMtdW5hYmxlLXRvLXBsYWNlLXRoZS1vcmRlci1uby1jaGVja291dC1pcy1jb21pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Intro](/forum/user/36282-intro "View Intro's Profile")** - [![Intro's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar36282.png)](/forum/user/36282-intro "View Intro's Profile") Topic Author - [ Offline](/forum/user/36282-intro) - www.introsteinboden.de Less More - Posts: 13 - Thank you received: 0 - - - - [](http://www.introsteinboden.de) - 11 years 8 months ago [\#191860](#191860) by [Intro](/forum/user/36282-intro "View Intro's Profile") Replied by *[Intro](/forum/user/36282-intro "View Intro's Profile")* on topic *[Unable to place the order - No checkout is coming?](/forum/29-payment-methods/875183-unable-to-place-the-order-no-checkout-is-coming#191860 "-- url of the page with the problem -- : www.introsteinboden.de -- HikaShop version -- : Starter: 2.3.5 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : IE11, Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, My second post on this forum, and the first threath is almost solved. you solve one problem and the other problem comes... Apologies but the front-end language is German. If that is a problem, let me know and I change it to Englisch When I try to place an order, I can press the "order button (Kaufen) but nothing happens? A link is showed in the top (browser) see attached. But nothing is happing afterwards... why? Beside that, my payment option is now set to PayPal, but I like to import some other plugin options like IDEAL and BANK TRANSFER. Is there anyone who is having experience with adding those plugins to Hukashop starter? Probably the above is something for a new topic, but I'm sure this will be the next issue when the above is solved.")* Hi I have enabled your account on [ www.introsteinboden.de](http://www.introsteinboden.de) so you should be able to login now and check. I will go through the documentation you sent me, but still hoping on some good help which will push me in the correct direction. Regards --- Unfortunately I do not know everything, so please help me! Intro Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODMtdW5hYmxlLXRvLXBsYWNlLXRoZS1vcmRlci1uby1jaGVja291dC1pcy1jb21pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")** - [![lousyfool's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar28604.jpg)](/forum/user/28604-lousyfool "View lousyfool's Profile") - [ Offline](/forum/user/28604-lousyfool) Less More - Posts: 2143 - Thank you received: 747 - - [](http://www.inphase.one) - 11 years 8 months ago - 11 years 8 months ago [\#191872](#191872) by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile") Replied by *[lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile")* on topic *[Unable to place the order - No checkout is coming?](/forum/29-payment-methods/875183-unable-to-place-the-order-no-checkout-is-coming#191872 "-- url of the page with the problem -- : www.introsteinboden.de -- HikaShop version -- : Starter: 2.3.5 -- Joomla version -- : 2.5.27 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : IE11, Chrome -- Error-message(debug-mod must be tuned on) -- : No error message Hi all, My second post on this forum, and the first threath is almost solved. you solve one problem and the other problem comes... Apologies but the front-end language is German. If that is a problem, let me know and I change it to Englisch When I try to place an order, I can press the "order button (Kaufen) but nothing happens? A link is showed in the top (browser) see attached. But nothing is happing afterwards... why? Beside that, my payment option is now set to PayPal, but I like to import some other plugin options like IDEAL and BANK TRANSFER. Is there anyone who is having experience with adding those plugins to Hukashop starter? Probably the above is something for a new topic, but I'm sure this will be the next issue when the above is solved.")* Yes, now I can log in during checkout. I didn't know why I couldn't earlier because there are no system messages to tell me. And when attempting to continue checkout but it doesn't work, I don't know why, probably because there are no system messages to tell me. It is very difficult to say anything without feedback. Which is why I said, "I think you'll need to solve your first problem first" - the system messages. Maybe try to set Error Reporting to "Maximum", see if that helps. Well-meant advice: 1. First, get the system messages to work to have feedback. (Otherwise you and us here are blind, sometimes.) 2. Then, try to get basic configuration and settings right with the help of documentation (as linked to), maybe some forum search, and certainly trial & error. (We've all done it, it might take a while, but the learning is steep and fun. Possibly do it not on the live site, but in a cloned install in a "hidden" subdomain.) 3. Always, focus on solving one problem at a time. Turning several knobs at once does usually not help greatly. Cheers! ![:)](/media/kunena/emoticons/8.png ":)") --- P.S.: Also, AFAIK there's no way to log out from your site. So, one is logged in for as long as the session lasts. You'll see, not so great for testing - need to delete cookies each time. ![;)](/media/kunena/emoticons/11.png ";)") --- Need help with customisations of layouts, style or other site development? [ PM me!](/component/uddeim/?task=new) (Don't forget to turn on [ "E-mail notification of new messages"](/component/uddeim/?task=settings)) Last edit: 11 years 8 months ago by [lousyfool](/forum/user/28604-lousyfool "View lousyfool's Profile"). Reason: P.S. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzUxODMtdW5hYmxlLXRvLXBsYWNlLXRoZS1vcmRlci1uby1jaGVja291dC1pcy1jb21pbmc/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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