[Skip to main content](#vessel-content) # Paypal plugin doesn't always see payment posted ## - **[wayneft](/forum/user/33908-wayneft "View wayneft's Profile")** - [![wayneft's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33908-wayneft "View wayneft's Profile") Topic Author - [ Offline](/forum/user/33908-wayneft) Less More - Posts: 25 - Thank you received: 1 - - 11 years 7 months ago [\#196019](#196019) by [wayneft](/forum/user/33908-wayneft "View wayneft's Profile") *[Paypal plugin doesn't always see payment posted](/forum/29-payment-methods/875911-paypal-plugin-doesnt-always-see-payment-posted#196019 "-- url of the page with the problem -- : dsscircuits.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.5.15 -- Browser(s) name and version -- : Chrome I was wondering if there is a way I can somehow turn on some kind of logging to see what is going on with my Paypal plugin. Basically what is happening is about 30% of the time, when a payment is made using Paypal, the plugin does not see the payment as going though. In other words it keeps the status as created and does not change it to confirmed. Not sure what I can do but if I can somehow capture a log file I'm sure that would help troubleshoot this problem.")* was created by *[wayneft](/forum/user/33908-wayneft "View wayneft's Profile")* -- url of the page with the problem -- : [ dsscircuits.com](http://dsscircuits.com) -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.5.15 -- Browser(s) name and version -- : Chrome I was wondering if there is a way I can somehow turn on some kind of logging to see what is going on with my Paypal plugin. Basically what is happening is about 30% of the time, when a payment is made using Paypal, the plugin does not see the payment as going though. In other words it keeps the status as created and does not change it to confirmed. Not sure what I can do but if I can somehow capture a log file I'm sure that would help troubleshoot this problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzU5MTEtcGF5cGFsLXBsdWdpbi1kb2VzbnQtYWx3YXlzLXNlZS1wYXltZW50LXBvc3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 7 months ago [\#196021](#196021) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Paypal plugin doesn't always see payment posted](/forum/29-payment-methods/875911-paypal-plugin-doesnt-always-see-payment-posted#196021 "-- url of the page with the problem -- : dsscircuits.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.5.15 -- Browser(s) name and version -- : Chrome I was wondering if there is a way I can somehow turn on some kind of logging to see what is going on with my Paypal plugin. Basically what is happening is about 30% of the time, when a payment is made using Paypal, the plugin does not see the payment as going though. In other words it keeps the status as created and does not change it to confirmed. Not sure what I can do but if I can somehow capture a log file I'm sure that would help troubleshoot this problem.")* Hello, Firstly can you show me how did you configured your PayPal payment method through some screenshots ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzU5MTEtcGF5cGFsLXBsdWdpbi1kb2VzbnQtYWx3YXlzLXNlZS1wYXltZW50LXBvc3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[wayneft](/forum/user/33908-wayneft "View wayneft's Profile")** - [![wayneft's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33908-wayneft "View wayneft's Profile") Topic Author - [ Offline](/forum/user/33908-wayneft) Less More - Posts: 25 - Thank you received: 1 - - 11 years 7 months ago [\#196164](#196164) by [wayneft](/forum/user/33908-wayneft "View wayneft's Profile") Replied by *[wayneft](/forum/user/33908-wayneft "View wayneft's Profile")* on topic *[Paypal plugin doesn't always see payment posted](/forum/29-payment-methods/875911-paypal-plugin-doesnt-always-see-payment-posted#196164 "-- url of the page with the problem -- : dsscircuits.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.5.15 -- Browser(s) name and version -- : Chrome I was wondering if there is a way I can somehow turn on some kind of logging to see what is going on with my Paypal plugin. Basically what is happening is about 30% of the time, when a payment is made using Paypal, the plugin does not see the payment as going though. In other words it keeps the status as created and does not change it to confirmed. Not sure what I can do but if I can somehow capture a log file I'm sure that would help troubleshoot this problem.")* Here's the screenshots. - [ ![PaypalSetup1.png](/forum/attachment/23331) ](/forum/attachment/23331 "PaypalSetup1.png") [ ](/forum/attachment/23331?download=1 "PaypalSetup1.png") - [ ![PaypalSetup2.png](/forum/attachment/23332) ](/forum/attachment/23332 "PaypalSetup2.png") [ ](/forum/attachment/23332?download=1 "PaypalSetup2.png") - [ ![PaypalSetup3.png](/forum/attachment/23333) ](/forum/attachment/23333 "PaypalSetup3.png") [ ](/forum/attachment/23333?download=1 "PaypalSetup3.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzU5MTEtcGF5cGFsLXBsdWdpbi1kb2VzbnQtYWx3YXlzLXNlZS1wYXltZW50LXBvc3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 7 months ago [\#196210](#196210) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal plugin doesn't always see payment posted](/forum/29-payment-methods/875911-paypal-plugin-doesnt-always-see-payment-posted#196210 "-- url of the page with the problem -- : dsscircuits.com -- HikaShop version -- : 2.3.5 -- Joomla version -- : 3.3.6 -- PHP version -- : 5.5.15 -- Browser(s) name and version -- : Chrome I was wondering if there is a way I can somehow turn on some kind of logging to see what is going on with my Paypal plugin. Basically what is happening is about 30% of the time, when a payment is made using Paypal, the plugin does not see the payment as going though. In other words it keeps the status as created and does not change it to confirmed. Not sure what I can do but if I can somehow capture a log file I'm sure that would help troubleshoot this problem.")* Hi, First empty the IPs list so that there is no check in the IP. It could be that some payment notifications are blocked because they come from a server whose IP is not in that list. If that doesn't help, turn on the "debug" option of the payment method. You'll be able to see debug data from the payment plugin in the "payment log file" setting of the HikaShop configuration. But that supposes that the payment notifications reach the plugin. It's likely that they don't and in that case you'll have to look at the access log of your server to understand why the payment notification are redirected by your website before reaching HikaShop. You can read more about such debugging here: [ www.hikashop.com/support/documentation/i...or.html#notification](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) Also, Hikashop 2.4.0 has a system plugin to catch the payment notifications before they get redirected by other plugins/joomla so it might be a solution here. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzU5MTEtcGF5cGFsLXBsdWdpbi1kb2VzbnQtYWx3YXlzLXNlZS1wYXltZW50LXBvc3RlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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