[Skip to main content](#vessel-content) # Refused Paypal payment (invalid amount) ## - **[Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile")** - [![Paganikon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30707-paganikon "View Paganikon's Profile") Topic Author - [ Offline](/forum/user/30707-paganikon) Less More - Posts: 21 - Thank you received: 0 - - 11 years 5 months ago [\#200382](#200382) by [Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile") *[Refused Paypal payment (invalid amount)](/forum/29-payment-methods/876706-refused-paypal-payment-invalid-amount#200382 "-- url of the page with the problem -- : www.exel-motor.fr -- HikaShop version -- : 2.3.5 Hi, I've just had an order problem. Someone ordered one of my products (tried twice) but was not able to pay (I received two notifications by mail : "Notification de paiement de Paypal refusée:Montant invalide"). The order was : 35,90 € Livraison 6,45 € Total 42,35 € But apparently, Paypal received a total amount of 50.82EUR, and didn't accept (of course) the payment. Where can the problem come from?`` Thanks !")* was created by *[Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile")* -- url of the page with the problem -- : [ www.exel-motor.fr](http://www.exel-motor.fr) -- HikaShop version -- : 2.3.5 Hi, I've just had an order problem. Someone ordered one of my products (tried twice) but was not able to pay (I received two notifications by mail : "Notification de paiement de Paypal refusée:Montant invalide"). The order was : 35,90 € Livraison 6,45 € **Total 42,35 €** But apparently, Paypal received a total amount of 50.82EUR, and didn't accept (of course) the payment. Where can the problem come from?`` Thanks ! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzY3MDYtcmVmdXNlZC1wYXlwYWwtcGF5bWVudC1pbnZhbGlkLWFtb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 5 months ago [\#200385](#200385) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Refused Paypal payment (invalid amount)](/forum/29-payment-methods/876706-refused-paypal-payment-invalid-amount#200385 "-- url of the page with the problem -- : www.exel-motor.fr -- HikaShop version -- : 2.3.5 Hi, I've just had an order problem. Someone ordered one of my products (tried twice) but was not able to pay (I received two notifications by mail : "Notification de paiement de Paypal refusée:Montant invalide"). The order was : 35,90 € Livraison 6,45 € Total 42,35 € But apparently, Paypal received a total amount of 50.82EUR, and didn't accept (of course) the payment. Where can the problem come from?`` Thanks !")* Hi, It could be: - The customer which changed the price to pay - A bug preventing PayPal to calculate the correct amount You can't do nothing for the first one and can just ignore such orders. For the second case, you can turn off the "send order details" option of the PayPal payment method. That way HikaShop will always send the full total to pay to PayPal and thus PayPal won't have anything to calculate and the amount paid will match the amount in the order. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzY3MDYtcmVmdXNlZC1wYXlwYWwtcGF5bWVudC1pbnZhbGlkLWFtb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile")** - [![Paganikon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30707-paganikon "View Paganikon's Profile") Topic Author - [ Offline](/forum/user/30707-paganikon) Less More - Posts: 21 - Thank you received: 0 - - 11 years 5 months ago - 11 years 5 months ago [\#201129](#201129) by [Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile") Replied by *[Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile")* on topic *[Refused Paypal payment (invalid amount)](/forum/29-payment-methods/876706-refused-paypal-payment-invalid-amount#201129 "-- url of the page with the problem -- : www.exel-motor.fr -- HikaShop version -- : 2.3.5 Hi, I've just had an order problem. Someone ordered one of my products (tried twice) but was not able to pay (I received two notifications by mail : "Notification de paiement de Paypal refusée:Montant invalide"). The order was : 35,90 € Livraison 6,45 € Total 42,35 € But apparently, Paypal received a total amount of 50.82EUR, and didn't accept (of course) the payment. Where can the problem come from?`` Thanks !")* Juste got the feedback from a customer. Paypal is adding a 20% tax on the product. My product price on the website is with taxes included (actually, I put the final price for the product price, and added a 0% taxe on it ... Which should be like having product price without taxes + taxe ... it's easier for me this way) Anyway, here it is in summary : **In website cart :** Product price (with 0% tax) : 35,90 € Shipping : 6,45 € Total displaying in the cart : 42,35 € BUT **When I get to Paypal :** Product price : €42,35 + TVA (20,000 % en France) : €8,47 **(where does this come from ???)** Total : €50,82 I tried to turn off "send order details", but it's the same !! Last edit: 11 years 5 months ago by [Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzY3MDYtcmVmdXNlZC1wYXlwYWwtcGF5bWVudC1pbnZhbGlkLWFtb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile")** - [![Paganikon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/30707-paganikon "View Paganikon's Profile") Topic Author - [ Offline](/forum/user/30707-paganikon) Less More - Posts: 21 - Thank you received: 0 - - 11 years 5 months ago [\#201145](#201145) by [Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile") Replied by *[Paganikon](/forum/user/30707-paganikon "View Paganikon's Profile")* on topic *[Refused Paypal payment (invalid amount)](/forum/29-payment-methods/876706-refused-paypal-payment-invalid-amount#201145 "-- url of the page with the problem -- : www.exel-motor.fr -- HikaShop version -- : 2.3.5 Hi, I've just had an order problem. Someone ordered one of my products (tried twice) but was not able to pay (I received two notifications by mail : "Notification de paiement de Paypal refusée:Montant invalide"). The order was : 35,90 € Livraison 6,45 € Total 42,35 € But apparently, Paypal received a total amount of 50.82EUR, and didn't accept (of course) the payment. Where can the problem come from?`` Thanks !")* OK, client had an automatic 20% tax on every order to their Paypal account ... didn't know that ... Topic resloved Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzY3MDYtcmVmdXNlZC1wYXlwYWwtcGF5bWVudC1pbnZhbGlkLWFtb3VudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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