[Skip to main content](#vessel-content) # PayPal payments "canceled" ## - **[Fliegel](/forum/user/32173-fliegel "View Fliegel's Profile")** - [![Fliegel's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar32173.jpg)](/forum/user/32173-fliegel "View Fliegel's Profile") Topic Author - [ Offline](/forum/user/32173-fliegel) Less More - Posts: 7 - Thank you received: 0 - - - 11 years 3 months ago [\#206616](#206616) by [Fliegel](/forum/user/32173-fliegel "View Fliegel's Profile") *[PayPal payments "canceled"](/forum/29-payment-methods/877840-paypal-payments-canceled#206616 "-- url of the page with the problem -- : www.errorhead.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.26 Hello, lately our HikaShop no longer handles PayPal payments correctly. All latest orders with PayPay checkout trigger the following behaviour: 1) An automated email is sent from the website to the admin with this content TOPIC "Paypal Zahlungsbenachrichtigung abgewiesen:wrong receiver" (translate to: Paypal Payment notification dimissed:) CONTENT "The money was sent to the wrong PayPal account, likely due to the customer trying to cheat... "(followed by a System link to the order in question) 2) The order is set to "canceled" in HikaShop (see attached screenshot - i manually set it to "confirmed" later) ALL payments for those orders were recieved by Paypal though, and since so far all of them are virtual goods those Clients are a Little bit confused to say the least that once we received their Money we automatically set their orders to canceled before they were even able to download the files :-/ any idea what's going on? fyi i just recently updated hikashop to v2.5.0 because i was hoping to fix (and probably have) another Problem i encountered with "mixed" orders of virtual AND physical goods, probably caused by shipping issues ... best regards")* was created by *[Fliegel](/forum/user/32173-fliegel "View Fliegel's Profile")* -- url of the page with the problem -- : [ www.errorhead.com](http://www.errorhead.com) -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.26 Hello, lately our HikaShop no longer handles PayPal payments correctly. All latest orders with PayPay checkout trigger the following behaviour: 1) An automated email is sent from the website to the admin with this content TOPIC "Paypal Zahlungsbenachrichtigung abgewiesen:wrong receiver" (translate to: Paypal Payment notification dimissed:) CONTENT "The money was sent to the wrong PayPal account, likely due to the customer trying to cheat... "(followed by a System link to the order in question) 2) The order is set to "canceled" in HikaShop (see attached screenshot - i manually set it to "confirmed" later) ALL payments for those orders were recieved by Paypal though, and since so far all of them are virtual goods those Clients are a Little bit confused to say the least that once we received their Money we automatically set their orders to canceled before they were even able to download the files ![:-/](/irritated.gif ":-/") any idea what's going on? fyi i just recently updated hikashop to v2.5.0 because i was hoping to fix (and probably have) another Problem i encountered with "mixed" orders of virtual AND physical goods, probably caused by shipping issues ... best regards - [ ![paypal-problem.jpg](/forum/attachment/25239) ](/forum/attachment/25239 "...al-problem.jpg") [ ](/forum/attachment/25239?download=1 "...al-problem.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzc4NDAtcGF5cGFsLXBheW1lbnRzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14270 - - 11 years 3 months ago [\#206640](#206640) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal payments "canceled"](/forum/29-payment-methods/877840-paypal-payments-canceled#206640 "-- url of the page with the problem -- : www.errorhead.com -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.1 -- PHP version -- : 5.5.26 Hello, lately our HikaShop no longer handles PayPal payments correctly. All latest orders with PayPay checkout trigger the following behaviour: 1) An automated email is sent from the website to the admin with this content TOPIC "Paypal Zahlungsbenachrichtigung abgewiesen:wrong receiver" (translate to: Paypal Payment notification dimissed:) CONTENT "The money was sent to the wrong PayPal account, likely due to the customer trying to cheat... "(followed by a System link to the order in question) 2) The order is set to "canceled" in HikaShop (see attached screenshot - i manually set it to "confirmed" later) ALL payments for those orders were recieved by Paypal though, and since so far all of them are virtual goods those Clients are a Little bit confused to say the least that once we received their Money we automatically set their orders to canceled before they were even able to download the files :-/ any idea what's going on? fyi i just recently updated hikashop to v2.5.0 because i was hoping to fix (and probably have) another Problem i encountered with "mixed" orders of virtual AND physical goods, probably caused by shipping issues ... best regards")* Hi, Please download again the 2.5.0 install package on our website and install it on yours again and that will fix the issue. We've added an extra security check in the 2.5.0 but it was a bit too strong. So we've fixed that since the release. The following user(s) said Thank You: [Fliegel](/forum/user/32173-fliegel "View Fliegel's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzc4NDAtcGF5cGFsLXBheW1lbnRzLWNhbmNlbGVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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