[Skip to main content](#vessel-content) # Cancelled payment process after checkout ## - **[alve89](/forum/user/36819-alve89 "View alve89's Profile")** - [![alve89's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36819-alve89 "View alve89's Profile") Topic Author - [ Offline](/forum/user/36819-alve89) Less More - Posts: 16 - Thank you received: 0 - - 11 years 1 month ago [\#213891](#213891) by [alve89](/forum/user/36819-alve89 "View alve89's Profile") *[Cancelled payment process after checkout](/forum/29-payment-methods/879223-cancelled-payment-process-after-checkout#213891 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Safari 8.0.8 -- Error-message(debug-mod must be tuned on) -- : No error message! Hi all! I'm a little confused right now. I have a customer who made an order and used PayPal as payment method (it's the only method we offer). Unfortunately he had problems with PayPal so his order status is still "new". Is he able to continue the payment afterwards (e.g. by opening his order)? So I can't see an option to set this. :( Many thanks and best regards Stefan")* was created by *[alve89](/forum/user/36819-alve89 "View alve89's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Safari 8.0.8 -- Error-message(debug-mod must be tuned on) -- : No error message! Hi all! I'm a little confused right now. I have a customer who made an order and used PayPal as payment method (it's the only method we offer). Unfortunately he had problems with PayPal so his order status is still "new". Is he able to continue the payment afterwards (e.g. by opening his order)? So I can't see an option to set this. ![:(](/media/kunena/emoticons/5.png ":(") Many thanks and best regards Stefan Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzkyMjMtY2FuY2VsbGVkLXBheW1lbnQtcHJvY2Vzcy1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 11 years 1 month ago [\#213902](#213902) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Cancelled payment process after checkout](/forum/29-payment-methods/879223-cancelled-payment-process-after-checkout#213902 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Safari 8.0.8 -- Error-message(debug-mod must be tuned on) -- : No error message! Hi all! I'm a little confused right now. I have a customer who made an order and used PayPal as payment method (it's the only method we offer). Unfortunately he had problems with PayPal so his order status is still "new". Is he able to continue the payment afterwards (e.g. by opening his order)? So I can't see an option to set this. :( Many thanks and best regards Stefan")* Hi, Yes, it's possible. For that, you want to turn on the "Payment of orders not paid immediately" setting and configure the "Unpaid order statuses" setting of your HikaShop configuration. Then, on the orders listing of the customer, he will get a "pay" button for orders not yet paid. To allow the customers to access that listing easily, you can create a new menu item of the type hikashop order listing via the Joomla menu manager. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzkyMjMtY2FuY2VsbGVkLXBheW1lbnQtcHJvY2Vzcy1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alve89](/forum/user/36819-alve89 "View alve89's Profile")** - [![alve89's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36819-alve89 "View alve89's Profile") Topic Author - [ Offline](/forum/user/36819-alve89) Less More - Posts: 16 - Thank you received: 0 - - 11 years 1 month ago - 11 years 1 month ago [\#213959](#213959) by [alve89](/forum/user/36819-alve89 "View alve89's Profile") Replied by *[alve89](/forum/user/36819-alve89 "View alve89's Profile")* on topic *[Cancelled payment process after checkout](/forum/29-payment-methods/879223-cancelled-payment-process-after-checkout#213959 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Safari 8.0.8 -- Error-message(debug-mod must be tuned on) -- : No error message! Hi all! I'm a little confused right now. I have a customer who made an order and used PayPal as payment method (it's the only method we offer). Unfortunately he had problems with PayPal so his order status is still "new". Is he able to continue the payment afterwards (e.g. by opening his order)? So I can't see an option to set this. :( Many thanks and best regards Stefan")* Hi, that sounds good. Where can I find the setting "Payment of orders not paid immediately"? The "Unpaid order statuses" is already configured to "Waiting for payment" in main settings -> order. Is that the status you meant? The page for my customers is set already ("My profile -> my orders"). By the way: I'm using the free version of HikaShop. Is it possible that you meant the setting in main settings -> orders ("allow later payments" [translated from German]? Last edit: 11 years 1 month ago by [alve89](/forum/user/36819-alve89 "View alve89's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzkyMjMtY2FuY2VsbGVkLXBheW1lbnQtcHJvY2Vzcy1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 month ago [\#213966](#213966) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Cancelled payment process after checkout](/forum/29-payment-methods/879223-cancelled-payment-process-after-checkout#213966 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Safari 8.0.8 -- Error-message(debug-mod must be tuned on) -- : No error message! Hi all! I'm a little confused right now. I have a customer who made an order and used PayPal as payment method (it's the only method we offer). Unfortunately he had problems with PayPal so his order status is still "new". Is he able to continue the payment afterwards (e.g. by opening his order)? So I can't see an option to set this. :( Many thanks and best regards Stefan")* Hi, All is available in the HikaShop documentation [ www.hikashop.com/support/support/documen...nfig.html#main\_order](http://www.hikashop.com/support/support/documentation/54-hikashop-config.html#main_order) --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzkyMjMtY2FuY2VsbGVkLXBheW1lbnQtcHJvY2Vzcy1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[alve89](/forum/user/36819-alve89 "View alve89's Profile")** - [![alve89's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36819-alve89 "View alve89's Profile") Topic Author - [ Offline](/forum/user/36819-alve89) Less More - Posts: 16 - Thank you received: 0 - - 11 years 1 month ago [\#214048](#214048) by [alve89](/forum/user/36819-alve89 "View alve89's Profile") Replied by *[alve89](/forum/user/36819-alve89 "View alve89's Profile")* on topic *[Cancelled payment process after checkout](/forum/29-payment-methods/879223-cancelled-payment-process-after-checkout#214048 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Safari 8.0.8 -- Error-message(debug-mod must be tuned on) -- : No error message! Hi all! I'm a little confused right now. I have a customer who made an order and used PayPal as payment method (it's the only method we offer). Unfortunately he had problems with PayPal so his order status is still "new". Is he able to continue the payment afterwards (e.g. by opening his order)? So I can't see an option to set this. :( Many thanks and best regards Stefan")* Pity. But thank you anyway! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84NzkyMjMtY2FuY2VsbGVkLXBheW1lbnQtcHJvY2Vzcy1hZnRlci1jaGVja291dD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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