[Skip to main content](#vessel-content) # 10525 error and a dead PayPal Express ## - **[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")** - [![studiocardo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38871-studiocardo "View studiocardo's Profile") Topic Author - [ Offline](/forum/user/38871-studiocardo) Less More - Posts: 5 - Thank you received: 0 - - 11 years 1 month ago [\#215014](#215014) by [studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile") *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215014 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* was created by *[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")* -- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: [ www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0](https://www.hikashop.com/forum/payment-methods/878677-hikashop-finish-button-does-not-work.html?limitstart=0) [ www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737](https://www.hikashop.com/forum/payment-methods/878804-which-paypal-method-should-i-use.html#211737) but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH - [ ![Hika_Problem.png](/forum/attachment/26616) ](/forum/attachment/26616 "Hika_Problem.png") [ ](/forum/attachment/26616?download=1 "Hika_Problem.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 11 years 1 month ago [\#215081](#215081) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215081 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hello, Can you show us some screenshots of how you configured your payment methods and your checkout workflow via "Hikashop->System->Configuration->Checkout" ? Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")** - [![studiocardo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38871-studiocardo "View studiocardo's Profile") Topic Author - [ Offline](/forum/user/38871-studiocardo) Less More - Posts: 5 - Thank you received: 0 - - 11 years 1 month ago [\#215173](#215173) by [studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile") Replied by *[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215173 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hi Per your request. Enclosed pls find screen shots of various pertinent settings. Thank yo for your help! SH - [ ![PayPal_Standard.png](/forum/attachment/26641) ](/forum/attachment/26641 "...l_Standard.png") [ ](/forum/attachment/26641?download=1 "...l_Standard.png") - [ ![PayPal_Express.png](/forum/attachment/26642) ](/forum/attachment/26642 "...al_Express.png") [ ](/forum/attachment/26642?download=1 "...al_Express.png") - [ ![Payment_Setup.jpg](/forum/attachment/26643) ](/forum/attachment/26643 "Payment_Setup.jpg") [ ](/forum/attachment/26643?download=1 "Payment_Setup.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")** - [![studiocardo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38871-studiocardo "View studiocardo's Profile") Topic Author - [ Offline](/forum/user/38871-studiocardo) Less More - Posts: 5 - Thank you received: 0 - - 11 years 1 month ago [\#215354](#215354) by [studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile") Replied by *[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215354 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hi Guys Haven't heard from you in a couple of days... Any tips on how to move forward is much appreciated. Really hate getting stuck. Thank you and I look forward hearing from you. SH Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 1 month ago [\#215371](#215371) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215371 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hi, For "paypal", please deactivate the setting "send details of the cart". For more details, please see : [ www.hikashop.com/support/documentation/i...nt-paypal-error.html](http://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html) About paypal express ; you should have something display in the Joomla queue message ; so that's strange. But, thanks to the "debug" setting, you should also see some reports in the HikaShop payment log. [ www.hikashop.com/support/support/documen...nfig.html#main\_files](http://www.hikashop.com/support/support/documentation/54-hikashop-config.html#main_files) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")** - [![studiocardo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38871-studiocardo "View studiocardo's Profile") Topic Author - [ Offline](/forum/user/38871-studiocardo) Less More - Posts: 5 - Thank you received: 0 - - 11 years 4 weeks ago [\#215437](#215437) by [studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile") Replied by *[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215437 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Thank you for your help! The more I work w/ Hikashop, the more impressed I am. I am working w/ my hosting provider to open an outgoing port for PayPal. Could you advise if there is a specific port and/or host/IP I should target the port for? Thank you for your help! regards, SH Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 11 years 4 weeks ago [\#215445](#215445) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215445 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hi, You want to enable the ports 80 and 443. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")** - [![studiocardo's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38871-studiocardo "View studiocardo's Profile") Topic Author - [ Offline](/forum/user/38871-studiocardo) Less More - Posts: 5 - Thank you received: 0 - - 11 years 3 weeks ago [\#215607](#215607) by [studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile") Replied by *[studiocardo](/forum/user/38871-studiocardo "View studiocardo's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215607 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hi Hika My hosting company has confirmed that ports 80 and 443 are both open by default. And it supports openssl, but my sites right now do NOT have https connection. Would that be an issue? Here is where we stand right now. **PayPal Standard** The "Send details of the cart" option has been deactivated. The system only charges once now, compared to a double charging when we first started. However, after PayPal redirects back to my site, the same error message shows up again: Message Connection failure - error code: 10525, error message: This transaction cannot be processed. The amount to be charged is zero. But I have received confirmation from PayPal on both authorized a payment and payment authorization. I can also log in to seller's PayPal account to capture the payment. Since the transaction has gone through completely, why is Hikashp showing the error message? What could be causing it? PayPal Express After clicking on the PayPal Exp button, again, nothing changes, the screen stays the same with the following URL: The payment log file reads (I changed the signature and PWD... ): -- 09.29.15 01:15:31 -- Fail at step 0 :Connection failure - error code : 10525 , error message : This transaction cannot be processed. The amount to be charged is zero.-- 09.29.15 01:15:31 -- Array ( [USER] => clinicalahm_api1.gmail.com [PWD] => xxxxxx [SIGNATURE] => xxxx [VERSION] => 109.0 [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [SOLUTIONTYPE] => Sole [LANDINGPAGE] => Billing [PAYMENTREQUEST_0_AMT] => 0 [PAYMENTREQUEST_0_CURRENCYCODE] => [RETURNURL] => [ nina.clinicalahm.org/index.php?option=co...component&Itemid=385](http://nina.clinicalahm.org/index.php?option=com_hikashop&ctrl=checkout&task=notify%C2%ACif_payment=paypalexpress&tmpl=component&Itemid=385) [CANCELURL] => [ nina.clinicalahm.org/index.php?option=co...cel\_order&Itemid=385](http://nina.clinicalahm.org/index.php?option=com_hikashop&ctrl=order&task=cancel_order&Itemid=385) [METHOD] => SetExpressCheckout ) Please help! Thanks! SH Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 11 years 3 weeks ago [\#215634](#215634) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[10525 error and a dead PayPal Express](/forum/29-payment-methods/879426-10525-error-and-a-dead-paypal-express#215634 "-- HikaShop version -- : 2.5.0 -- Joomla version -- : 3.4.3 -- PHP version -- : 5.5.28 -- Browser(s) name and version -- : Chrome 45.0 & Safari 6.2.8 -- Error-message(debug-mod must be tuned on) -- : "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. Two distinctive problems with PayPal payments on Hikashop Starter... 1. PayPal Standard The first click to the "Finish" button does nothing, the 2nd click triggers the PayPal processing. After checking out, I got the error msg: "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" "Connection failure - error code 10525, error message: This transaction cannot be processed. The amount to be charged is zero" Thank you for your purchase. But right away I got notification from PayPal that TWO transaction have occurred... What is happening? 2. PayPal Express When I click on the PayPal Express button, nothing happens, meaning, I am not taken to PayPal. Instead, the screen refreshes and then it goes back to the page where the PayPal button was clicked. The site has the following pertinent configurations: 1. cache off 2. Joomla debug on 3. JCHOptimize disabled 4. sh404SEF on 5. Yootheme templates on Warp 7 framework (but for debugging purpose, I am using Protostar for now as suggested in the forum) If it helps, pls use the test account. un: dabaichi pw: clinicalabc I have looked into threads: www.hikashop.com/forum/payment-methods/8...rk.html?limitstart=0 www.hikashop.com/forum/payment-methods/8...ld-i-use.html#211737 but not able to move forward. Thank you for your help. I have spent hours on this, and I can really need some help moving forward. SH")* Hi, HTTPS is not necessary. The error Code: Connection failure - error code: 10525, error message: This transaction cannot be processed. The amount to be charged is zero. is not a HikaShop error. That's a PayPal error. If PayPal displays that, it means that it believes that the total amount of the order is 0. Could you do a screenshot of the settings of your PayPal express payment method ? (please blur sensitive data) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk0MjYtMTA1MjUtZXJyb3ItYW5kLWEtZGVhZC1wYXlwYWwtZXhwcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.287 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)