[Skip to main content](#vessel-content) # PayPal not confirmed because of 500 error ## - **[Tyrpak](/forum/user/38932-tyrpak "View Tyrpak's Profile")** - [![Tyrpak's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/38932-tyrpak "View Tyrpak's Profile") Topic Author - [ Offline](/forum/user/38932-tyrpak) Less More - Posts: 5 - Thank you received: 1 - - 11 years 3 weeks ago [\#216324](#216324) by [Tyrpak](/forum/user/38932-tyrpak "View Tyrpak's Profile") *[PayPal not confirmed because of 500 error](/forum/29-payment-methods/879661-paypal-not-confirmed-because-of-500-error#216324 "-- url of the page with the problem -- : epicgenerator.net -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : No error message on page. Hi! I have a problem, because the orders are not getting confirmed, they stay on created status. I found in the servers access.log similar lines to this, regarding the paypal payments: (it's paypal's IP, and an 500 error) No error in the php error log. Paypal accepts the payment and I get the notification e-mail that it was successful, but the confirmation to our server gets this error message. What can I do to make it work?")* was created by *[Tyrpak](/forum/user/38932-tyrpak "View Tyrpak's Profile")* -- url of the page with the problem -- : epicgenerator.net -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : No error message on page. Hi! I have a problem, because the orders are not getting confirmed, they stay on created status. I found in the servers access.log similar lines to this, regarding the paypal payments: Code: 173.0.81.1 - - [05/Oct/2015:11:44:42 +0200] "POST /index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=paypal&tmpl=component&lang=en&Itemid=670 HTTP/1.0" 500 1179 (it's paypal's IP, and an 500 error) No error in the php error log. Paypal accepts the payment and I get the notification e-mail that it was successful, but the confirmation to our server gets this error message. What can I do to make it work? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk2NjEtcGF5cGFsLW5vdC1jb25maXJtZWQtYmVjYXVzZS1vZi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 11 years 3 weeks ago - 11 years 3 weeks ago [\#216336](#216336) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal not confirmed because of 500 error](/forum/29-payment-methods/879661-paypal-not-confirmed-because-of-500-error#216336 "-- url of the page with the problem -- : epicgenerator.net -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.4 -- Error-message(debug-mod must be tuned on) -- : No error message on page. Hi! I have a problem, because the orders are not getting confirmed, they stay on created status. I found in the servers access.log similar lines to this, regarding the paypal payments: (it's paypal's IP, and an 500 error) No error in the php error log. Paypal accepts the payment and I get the notification e-mail that it was successful, but the confirmation to our server gets this error message. What can I do to make it work?")* Hi, If you have a 500 error ; you might have a PHP fatal error. So the best will be to check your PHP error log. However, it looks like it could actually come from the same issue you had with X-Cache: [ www.hikashop.com/forum/install-update/87...response.html#215381](https://www.hikashop.com/forum/install-update/874718-err-empty-response.html#215381) So maybe now that X-Cache is deactivated, that will solve that problem too ? Did you try since that change if it solved the problem ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Last edit: 11 years 3 weeks ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84Nzk2NjEtcGF5cGFsLW5vdC1jb25maXJtZWQtYmVjYXVzZS1vZi01MDAtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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