[Skip to main content](#vessel-content) # Worldpay Business Gateway Not Working ## - **[greenlizzard](/forum/user/36837-greenlizzard "View greenlizzard's Profile")** - [![greenlizzard's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36837-greenlizzard "View greenlizzard's Profile") Topic Author - [ Offline](/forum/user/36837-greenlizzard) Less More - Posts: 4 - Thank you received: 0 - - 10 years 11 months ago - 10 years 11 months ago [\#218752](#218752) by [greenlizzard](/forum/user/36837-greenlizzard "View greenlizzard's Profile") *[Worldpay Business Gateway Not Working](/forum/29-payment-methods/880130-worldpay-business-gateway-not-working#218752 "-- HikaShop version -- : HikaShop Essential: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : PHP Version 5.4.41 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : HELP!!! I have gone through the entire set up of Worldpay Business Gateway Payment, but still can not get it to work, when I click on finish on the checkout page and it goes to worldpay secure -test I get the following error; I have set up worldpay with the correct callbacks etc, but can not get it to work and the customer is losing a bit of patience , can anyone help me out please Thanks Gerald")* was created by *[greenlizzard](/forum/user/36837-greenlizzard "View greenlizzard's Profile")* -- HikaShop version -- : HikaShop Essential: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : PHP Version 5.4.41 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : > Secure Payment Page > Sorry, there was a problem processing your payment: > The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant: > The transaction cannot be processed for one or more of the following reasons: > > The installation ID field is blank or contains invalid characters. > A different submission protocol is required. A more secure submission may be required. > The installation number is invalid. > Server information 28/Oct/2015 16:01:38 Server ID ukdc1-pz-cen07 (WPReq-25675) HELP!!! I have gone through the entire set up of Worldpay Business Gateway Payment, but still can not get it to work, when I click on finish on the checkout page and it goes to worldpay secure -test I get the following error; I have set up worldpay with the correct callbacks etc, but can not get it to work and the customer is losing a bit of patience , can anyone help me out please Thanks Gerald - [ ![image005.jpg](/forum/attachment/27332) ](/forum/attachment/27332 "image005.jpg") [ ](/forum/attachment/27332?download=1 "image005.jpg") Last edit: 10 years 11 months ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: remove duplicate content Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODAxMzAtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3Qtd29ya2luZz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 11 months ago [\#219024](#219024) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Worldpay Business Gateway Not Working](/forum/29-payment-methods/880130-worldpay-business-gateway-not-working#219024 "-- HikaShop version -- : HikaShop Essential: 2.6.0 -- Joomla version -- : 3.4.5 -- PHP version -- : PHP Version 5.4.41 -- Browser(s) name and version -- : Chrome -- Error-message(debug-mod must be tuned on) -- : HELP!!! I have gone through the entire set up of Worldpay Business Gateway Payment, but still can not get it to work, when I click on finish on the checkout page and it goes to worldpay secure -test I get the following error; I have set up worldpay with the correct callbacks etc, but can not get it to work and the customer is losing a bit of patience , can anyone help me out please Thanks Gerald")* Hi, The two WorldPay plugin has been developed by Brainforge. The HikaShop team does not have any documentation, test account or knowledge on these plugins. Regarding your error message, it looks like the plugin configuration is uncompleted or invalid. Like it is details in the error message you gave: > The installation ID field is blank or contains invalid characters. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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