[Skip to main content](#vessel-content) # Trouble wanting to go after payment ## - **[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")** - [![roxanakawas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Topic Author - [ Offline](/forum/user/39614-roxanakawas) Less More - Posts: 7 - Thank you received: 0 - - 10 years 10 months ago - 10 years 10 months ago [\#224291](#224291) by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile") *[Trouble wanting to go after payment](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224291 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* was created by *[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: [ prntscr.com/9emxqb](http://prntscr.com/9emxqb) I hope your kind cooperation thanks Roxana Last edit: 10 years 10 months ago by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224310](#224310) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Trouble wanting to go after payment](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224310 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Hi, This indicates that there is a problem with your payment methods. We have a FAQ which list all the things you should check when having that error: [ www.hikashop.com/support/support/documen...on/106-faq.html#paym](https://www.hikashop.com/support/support/documentation/106-faq.html#paym) So I would recommend to follow it. Looking at your website, I can see that you're using the GTQ currency. But not a lot of payment gateways accept that currency, so if you're trying to use a payment method for a payment gateway which doesn't support that currency, it could explain why you're getting that problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")** - [![roxanakawas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Topic Author - [ Offline](/forum/user/39614-roxanakawas) Less More - Posts: 7 - Thank you received: 0 - - 10 years 10 months ago - 10 years 10 months ago [\#224416](#224416) by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Replied by *[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")* on topic *[Trouble wanting to go after payment](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224416 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Hello thanks for your answer , the problem persists you can see links and pictures of this process in hikashop paypal payment , what currency you have in quetzales , since I'm in Guatemala generic configuration: [ screencast.com/t/l8tPUhvN](http://screencast.com/t/l8tPUhvN) specific configuration: [ screencast.com/t/AUzOaWHKAj](http://screencast.com/t/AUzOaWHKAj) restrictions: [ screencast.com/t/YXaLmjziE1YX](http://screencast.com/t/YXaLmjziE1YX) would expect your kind reply thanks Last edit: 10 years 10 months ago by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224420](#224420) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Trouble wanting to go after payment](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224420 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Hi, Well, I see that you're using PayPal, but PayPal doesn't support the GTQ currency for payments. So it's normal that you don't see it on your checkout and that you get that error. As I said in my previous message, you need to use a payment gateway which supports your currency. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")** - [![roxanakawas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Topic Author - [ Offline](/forum/user/39614-roxanakawas) Less More - Posts: 7 - Thank you received: 0 - - 10 years 10 months ago - 10 years 10 months ago [\#224623](#224623) by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Replied by *[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")* on topic *[problem with the payment process](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224623 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Greetings, We have set the currency to US$ and the PayPal basic plugin is enabled ([ prntscr.com/9fs8qc](http://prntscr.com/9fs8qc)). We still cannot see the Payment Method in Step 4 of the Checkout process: Payment [ prntscr.com/9fs9bo](http://prntscr.com/9fs9bo) We have checked all your instructions for Payment Methods on the FAQs ([ www.hikashop.com/support/support/documen...on/106-faq.html#paym](https://www.hikashop.com/support/support/documentation/106-faq.html#paym)), and we believe everything is set up correctly. What might we be missing? Kind Regards, Roxana Last edit: 10 years 10 months ago by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224676](#224676) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[problem with the payment process](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224676 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Hi, Hard to say. It has to be one of the points listed in the FAQ. Please provide a screenshot of all the settings of the payment method. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")** - [![roxanakawas's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Topic Author - [ Offline](/forum/user/39614-roxanakawas) Less More - Posts: 7 - Thank you received: 0 - - 10 years 10 months ago [\#224789](#224789) by [roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile") Replied by *[roxanakawas](/forum/user/39614-roxanakawas "View roxanakawas's Profile")* on topic *[problem with the payment process](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224789 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Hi Nicolas, Please find below the settings as we have them on the admin (screenshots): Checkout: Checkout Settings -->[ prntscr.com/9guj0u](http://prntscr.com/9guj0u) Shipping & Login --> [ prntscr.com/9guji0](http://prntscr.com/9guji0) Payment Methods - PAYPAL PayPal payment method -->[ prntscr.com/9gukkn](http://prntscr.com/9gukkn) Specific configuration --- [ prntscr.com/9gulgu](http://prntscr.com/9gulgu) Restrictions --- [ prntscr.com/9gultk](http://prntscr.com/9gultk) We can give you access to the admin if you want to. Let us know if there is a private way to send this info. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14267 - - 10 years 10 months ago [\#224892](#224892) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[problem with the payment process](/forum/29-payment-methods/881120-trouble-wanting-to-go-after-payment#224892 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : Chrome 47.0.2526.80 -- Error-message(debug-mod must be tuned on) -- : Message No payment methods found Hey there could help me solve this problem , the problem is that when I want to move after accepting payment terms not let me go , I get the error of payment as you can see in image link: prntscr.com/9emxqb I hope your kind cooperation thanks Roxana")* Hi, The issue must be with all the restrictions that you set in your payment method. The way you set it, it will only display if the total weight of the products in the cart is between 0.5 and 30lb, if the total volume of the products in the cart is between 100 and 100 cm^3, if the total quantity of the products in the cart is between 1 and 10 , if the shipping method selected is the one selected in the shipping method setting. And there is a problem with the "minimum price" field. You should remove the $ symbol from the field or it won't work properly. I would advise to remove all these restrictions and add the ones you really need, if any, one by one, and test each time if you still see the payment method on the checkout. That way, you know when you make a mistake. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjAtdHJvdWJsZS13YW50aW5nLXRvLWdvLWFmdGVyLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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