[Skip to main content](#vessel-content) # Authorize.net - Does not seem to submit ## - **[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")** - [![superdmon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37518-superdmon "View superdmon's Profile") Topic Author - [ Offline](/forum/user/37518-superdmon) Less More - Posts: 63 - Thank you received: 0 - - - [](http://www.bitstormweb.com) - 10 years 10 months ago [\#224298](#224298) by [superdmon](/forum/user/37518-superdmon "View superdmon's Profile") *[Authorize.net - Does not seem to submit](/forum/29-payment-methods/881121-authorize-net-does-not-seem-to-submit#224298 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!!")* was created by *[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")* -- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjEtYXV0aG9yaXplLW5ldC1kb2VzLW5vdC1zZWVtLXRvLXN1Ym1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 10 months ago [\#224309](#224309) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Authorize.net - Does not seem to submit](/forum/29-payment-methods/881121-authorize-net-does-not-seem-to-submit#224309 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!!")* Hi, Try again after switching temporarily to the default template of Joomla because it could be that your Joomla template is not displaying errors: [ www.hikashop.com/support/support/documen...tibility-issues.html](https://www.hikashop.com/support/support/documentation/61-hikashop-compatibility-issues.html) If that still doesn't display any errors, please download again the latest edition install package from the menu My account>My subscription on our website and install it again on your website in order to get all the latest patches. Then, try again and let us know how it goes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjEtYXV0aG9yaXplLW5ldC1kb2VzLW5vdC1zZWVtLXRvLXN1Ym1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")** - [![superdmon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37518-superdmon "View superdmon's Profile") Topic Author - [ Offline](/forum/user/37518-superdmon) Less More - Posts: 63 - Thank you received: 0 - - - [](http://www.bitstormweb.com) - 10 years 10 months ago [\#224363](#224363) by [superdmon](/forum/user/37518-superdmon "View superdmon's Profile") Replied by *[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")* on topic *[Authorize.net - Does not seem to submit](/forum/29-payment-methods/881121-authorize-net-does-not-seem-to-submit#224363 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!!")* thanks for the quick response nicolas, I was working with it a bit last night, and did try switching out the template to protostar and it behaved the same way. I submitted and it just took me back to the last step, almost like it just refreshed the screen. No error messages on the default template. Also, I noticed once the user enters a credit card, they can no longer edit it? I went to checkout as guest, but it made me fill out a bunch of information and then press a "register" button which also does not seem correct? FYI, this is a JEvents Hikashop integration, here is an event link if you want to see if anything seem blatantly obvious that I've done wrong ![:-)](/media/kunena/emoticons/9.png ":-)") [ goo.gl/9ebpZY](https://goo.gl/9ebpZY) > nicolas wrote: Hi, > > Try again after switching temporarily to the default template of Joomla because it could be that your Joomla template is not displaying errors: > [ www.hikashop.com/support/support/documen...tibility-issues.html](https://www.hikashop.com/support/support/documentation/61-hikashop-compatibility-issues.html) > If that still doesn't display any errors, please download again the latest edition install package from the menu My account>My subscription on our website and install it again on your website in order to get all the latest patches. Then, try again and let us know how it goes. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjEtYXV0aG9yaXplLW5ldC1kb2VzLW5vdC1zZWVtLXRvLXN1Ym1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")** - [![superdmon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37518-superdmon "View superdmon's Profile") Topic Author - [ Offline](/forum/user/37518-superdmon) Less More - Posts: 63 - Thank you received: 0 - - - [](http://www.bitstormweb.com) - 10 years 10 months ago [\#224370](#224370) by [superdmon](/forum/user/37518-superdmon "View superdmon's Profile") Replied by *[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")* on topic *[Authorize.net - Does not seem to submit](/forum/29-payment-methods/881121-authorize-net-does-not-seem-to-submit#224370 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!!")* Ok, little update... I've made some progress! I reinstalled HikaShop and while the Authorize.net plugin was in Debug mode I was able to place an order and I got to the Thank You page. I tried with a test card on a live transaction and am now getting error messages! ![:-)](/media/kunena/emoticons/9.png ":-)") One question I do have about the checkout process is when someone picks GUEST checkout and they have to fill in their billing information it has a "Register" button which is pretty confusing. It could cause them to think they are "Registering" for an account. Is there a way to change that? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjEtYXV0aG9yaXplLW5ldC1kb2VzLW5vdC1zZWVtLXRvLXN1Ym1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")** - [![PolishedGeek's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar8378_2012-07-29-5.png)](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") - [ Offline](/forum/user/8378-polishedgeek) - Official HikaShop Development Partner Less More - Posts: 329 - Thank you received: 94 - - [](http://PolishedGeek.com/?utm_source=hikashop) - 10 years 10 months ago [\#224381](#224381) by [PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile") Replied by *[PolishedGeek](/forum/user/8378-polishedgeek "View PolishedGeek's Profile")* on topic *[Authorize.net - Does not seem to submit](/forum/29-payment-methods/881121-authorize-net-does-not-seem-to-submit#224381 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!!")* > superdmon wrote: One question I do have about the checkout process is when someone picks GUEST checkout and they have to fill in their billing information it has a "Register" button which is pretty confusing. It could cause them to think they are "Registering" for an account. Is there a way to change that? What we've done is change that using the HikaShop language file overrides to say "Continue" instead of "Register". That helps remove any confusion and can apply to all types of registration or guest checkout. --- ~ Deb Cinkus, CEO Polished Geek: more with monday․com eCommerce Business Process Automation Experts The following user(s) said Thank You: [superdmon](/forum/user/37518-superdmon "View superdmon's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjEtYXV0aG9yaXplLW5ldC1kb2VzLW5vdC1zZWVtLXRvLXN1Ym1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")** - [![superdmon's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/37518-superdmon "View superdmon's Profile") Topic Author - [ Offline](/forum/user/37518-superdmon) Less More - Posts: 63 - Thank you received: 0 - - - [](http://www.bitstormweb.com) - 10 years 10 months ago [\#224383](#224383) by [superdmon](/forum/user/37518-superdmon "View superdmon's Profile") Replied by *[superdmon](/forum/user/37518-superdmon "View superdmon's Profile")* on topic *[Authorize.net - Does not seem to submit](/forum/29-payment-methods/881121-authorize-net-does-not-seem-to-submit#224383 "-- HikaShop version -- : 2.6.0 -- Joomla version -- : 3.4.6 -- PHP version -- : 5.3.28 Unfortunately we just launched a site and we were unable to do thorough testing and for some reason HikaShop does not seem to be submitting the order to Authorize.net I have the plugin configured with their login id and transaction id, and I've even tried both SIM and AIM methods, but I get to the final step where it says "Finish" and nothing happens, it just returns the user to the same step in the checkout with no error messages. Like I said the site is live, so ANY help would be greatly appreciated!!")* Thanks, I've added the override Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODExMjEtYXV0aG9yaXplLW5ldC1kb2VzLW5vdC1zZWVtLXRvLXN1Ym1pdD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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