[Skip to main content](#vessel-content) # WorldPay Callback page - 403 error ## - **[jezwebb](/forum/user/40694-jezwebb "View jezwebb's Profile")** - [![jezwebb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar40694.jpg)](/forum/user/40694-jezwebb "View jezwebb's Profile") Topic Author - [ Offline](/forum/user/40694-jezwebb) Less More - Posts: 2 - Thank you received: 0 - - 10 years 8 months ago [\#228858](#228858) by [jezwebb](/forum/user/40694-jezwebb "View jezwebb's Profile") *[WorldPay Callback page - 403 error](/forum/29-payment-methods/882073-worldpay-callback-page-403-error#228858 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.5 -- Browser(s) name and version -- : Chrome 48 Hi there, I can't get the World Pay plugin to confirm the payment back to HikaShop, and wonder if anyone can offer advice on how to fix this. So far, I have the WorldPay (Test environment) settings as: Payment response URL: Payment Response enabled? YES Enable the Shopper Response? YES When I try a test transaction, on the WorldPay page, I get the following error: "An available route for this purchase cannot be found. This may be caused by an error in the merchant configuration or by a remote systems failure." So I started to look at the return URL, which I understand to be: index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=bf_rbsbusinessgateway&tmpl=component&lang=en When I try this in my browser, rather than getting a blank page which I understand would be normal, I get a 403 error. Having read another post about a similar problem, I edited bf_rbsbusinessgateway.php to change the 403 error that this might generate: Line 250: JError::raiseError( 403, JText::_( 'Access Forbidden by BF' )); return false; BUT, this is not the error shown - it is the plain Joomla error stating simply "Access Forbidden". So I'm stuck. Any advice? Thanks in anticipation, Jeremy.")* was created by *[jezwebb](/forum/user/40694-jezwebb "View jezwebb's Profile")* -- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.5 -- Browser(s) name and version -- : Chrome 48 Hi there, I can't get the World Pay plugin to confirm the payment back to HikaShop, and wonder if anyone can offer advice on how to fix this. So far, I have the WorldPay (Test environment) settings as: Payment response URL: <WPDISPLAY ITEM=MC_callback> Payment Response enabled? YES Enable the Shopper Response? YES When I try a test transaction, on the WorldPay page, I get the following error: "An available route for this purchase cannot be found. This may be caused by an error in the merchant configuration or by a remote systems failure." So I started to look at the return URL, which I understand to be: index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=bf_rbsbusinessgateway&tmpl=component&lang=en When I try this in my browser, rather than getting a blank page which I understand would be normal, I get a 403 error. Having read another post about a similar problem, I edited bf_rbsbusinessgateway.php to change the 403 error that this might generate: Line 250: JError::raiseError( 403, JText::_( 'Access Forbidden by BF' )); return false; BUT, this is not the error shown - it is the plain Joomla error stating simply "Access Forbidden". So I'm stuck. Any advice? Thanks in anticipation, Jeremy. - [ ![worldpay.png](/forum/attachment/29326) ](/forum/attachment/29326 "worldpay.png") [ ](/forum/attachment/29326?download=1 "worldpay.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODIwNzMtd29ybGRwYXktY2FsbGJhY2stcGFnZS00MDMtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[jezwebb](/forum/user/40694-jezwebb "View jezwebb's Profile")** - [![jezwebb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar40694.jpg)](/forum/user/40694-jezwebb "View jezwebb's Profile") Topic Author - [ Offline](/forum/user/40694-jezwebb) Less More - Posts: 2 - Thank you received: 0 - - 10 years 8 months ago [\#228878](#228878) by [jezwebb](/forum/user/40694-jezwebb "View jezwebb's Profile") Replied by *[jezwebb](/forum/user/40694-jezwebb "View jezwebb's Profile")* on topic *[WorldPay Callback page - 403 error](/forum/29-payment-methods/882073-worldpay-callback-page-403-error#228878 "-- HikaShop version -- : 2.6.1 -- Joomla version -- : 3.4.8 -- PHP version -- : 5.5 -- Browser(s) name and version -- : Chrome 48 Hi there, I can't get the World Pay plugin to confirm the payment back to HikaShop, and wonder if anyone can offer advice on how to fix this. So far, I have the WorldPay (Test environment) settings as: Payment response URL: Payment Response enabled? YES Enable the Shopper Response? YES When I try a test transaction, on the WorldPay page, I get the following error: "An available route for this purchase cannot be found. This may be caused by an error in the merchant configuration or by a remote systems failure." So I started to look at the return URL, which I understand to be: index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=bf_rbsbusinessgateway&tmpl=component&lang=en When I try this in my browser, rather than getting a blank page which I understand would be normal, I get a 403 error. Having read another post about a similar problem, I edited bf_rbsbusinessgateway.php to change the 403 error that this might generate: Line 250: JError::raiseError( 403, JText::_( 'Access Forbidden by BF' )); return false; BUT, this is not the error shown - it is the plain Joomla error stating simply "Access Forbidden". So I'm stuck. Any advice? Thanks in anticipation, Jeremy.")* SOLVED... I removed the .htaccess file and it worked. I'll look at the reason in more detail! Jeremy. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODIwNzMtd29ybGRwYXktY2FsbGJhY2stcGFnZS00MDMtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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