[Skip to main content](#vessel-content) # "New" Address button not working ## - **[ttheis](/forum/user/32408-ttheis "View ttheis's Profile")** - [![ttheis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32408-ttheis "View ttheis's Profile") Topic Author - [ Offline](/forum/user/32408-ttheis) Less More - Posts: 9 - Thank you received: 0 - - 10 years 6 months ago [\#238123](#238123) by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") *["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238123 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.")* was created by *[ttheis](/forum/user/32408-ttheis "View ttheis's Profile")* -- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue. [ ![workflow.png](/forum/attachment/31005) ](/forum/attachment/31005 "workflow.png") - [ ![workflow.png](/forum/attachment/31005) ](/forum/attachment/31005 "workflow.png") [ ](/forum/attachment/31005?download=1 "workflow.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQxMzEtbmV3LWFkZHJlc3MtYnV0dG9uLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14269 - - 10 years 6 months ago [\#238129](#238129) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238129 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.")* Hi, Do you have the folder templates/YOUR_TEMPLATE/html/com_hikashop/address in your website ? (you can check via filezilla or the file manager of your cpanel) ? If you do, try renaming it to something else in order to deactivate the view overrides and see if that helps because we're not able to reproduce the problem on our end. If that doesn't help, please provide a backend and FTP access via our contact form along with a link to this thread : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQxMzEtbmV3LWFkZHJlc3MtYnV0dG9uLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ttheis](/forum/user/32408-ttheis "View ttheis's Profile")** - [![ttheis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32408-ttheis "View ttheis's Profile") Topic Author - [ Offline](/forum/user/32408-ttheis) Less More - Posts: 9 - Thank you received: 0 - - 10 years 6 months ago [\#238284](#238284) by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") Replied by *[ttheis](/forum/user/32408-ttheis "View ttheis's Profile")* on topic *["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238284 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.")* No, we do not have any such directory. I sent a message with the credentials requested. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQxMzEtbmV3LWFkZHJlc3MtYnV0dG9uLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 6 months ago [\#238355](#238355) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238355 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.")* Hello, Note that your **backend access** doesn't work, and so I can't go very far in process tests... Ftp references is okey. Awaiting news from you. Regards. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQxMzEtbmV3LWFkZHJlc3MtYnV0dG9uLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ttheis](/forum/user/32408-ttheis "View ttheis's Profile")** - [![ttheis's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32408-ttheis "View ttheis's Profile") Topic Author - [ Offline](/forum/user/32408-ttheis) Less More - Posts: 9 - Thank you received: 0 - - 10 years 6 months ago [\#238398](#238398) by [ttheis](/forum/user/32408-ttheis "View ttheis's Profile") Replied by *[ttheis](/forum/user/32408-ttheis "View ttheis's Profile")* on topic *["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238398 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.")* We have corrected the backend login to use the credentials we sent. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQxMzEtbmV3LWFkZHJlc3MtYnV0dG9uLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14269 - - 10 years 5 months ago [\#238560](#238560) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *["New" Address button not working](/forum/29-payment-methods/884131-new-address-button-not-working#238560 "-- HikaShop version -- : 2.6.2 -- Joomla version -- : 3.5.1 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : firefox/chrome/ie When attempting to use the "new" address button or un-check the "use same address" button the site leaves the address page (step 1) and skips to task 3. The user is unable to enter a new address. I have tried every configuration possible with the different popup methods and with the check box enabled or disabled. We have the latest hikashop and joomla stable versions installed. Multiple customers have complained about this issue.")* Hi, That's really strange. We've fix the problem by changing the code: if(JRequest::getVar('edition', false) === true) { to: if(JRequest::getVar('edition', false)) { in the file components/com_hikashop/views/address/view.html.php This means that Joomla is not storing the boolean values properly in the temporary storage while it is doing it on our end. We'll add the patch on our end too for the next version. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQxMzEtbmV3LWFkZHJlc3MtYnV0dG9uLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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