[Skip to main content](#vessel-content) # PayPal Express payment plugin, error code : 10413 ## - **[peteles](/forum/user/25978-peteles "View peteles's Profile")** - [![peteles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25978-peteles "View peteles's Profile") Topic Author - [ Offline](/forum/user/25978-peteles) Less More - Posts: 4 - Thank you received: 0 - - 10 years 6 months ago - 10 years 6 months ago [\#238573](#238573) by [peteles](/forum/user/25978-peteles "View peteles's Profile") *[PayPal Express payment plugin, error code : 10413](/forum/29-payment-methods/884216-paypal-express-payment-plugin-error-code-10413#238573 "Hello, It seems to be a rounding/currency issue when using this payment option, our users are getting this error : Connection failure - error code : 10413 , error message : The totals of the cart item amounts do not match order amounts. We've done a couple of tests, and we can see the problem happens when using a rebate coupon. To reproduce the problem at www.windsurfingharnesslines.com : 1. select currency to CAD; 2. add a product, clip harness at 34.95$; 3. use coupon code sry50: 50% off coupon; 4. checkout using paypal express; 5. you will see the error, error code : 10413 To prove this problem, go back selecting USD currency and checkout again using paypal express, it will work. It think it has something to do with the amount rounding when applying the rebate coupon, because when no coupon, it works. This problem is very annoying because we might lose some sales. Some clients also complaining about this situation. Anybody can help with this issue? Thanks.")* was created by *[peteles](/forum/user/25978-peteles "View peteles's Profile")* Hello, It seems to be a rounding/currency issue when using this payment option, our users are getting this error : Connection failure - error code : 10413 , error message : The totals of the cart item amounts do not match order amounts. We've done a couple of tests, and we can see the problem happens when using a rebate coupon. To reproduce the problem at [ www.windsurfingharnesslines.com](https://www.windsurfingharnesslines.com) : 1. select currency to CAD; 2. add a product, clip harness at 34.95$; 3. use coupon code sry50: 50% off coupon; 4. checkout using paypal express; 5. you will see the error, error code : 10413 To prove this problem, go back selecting USD currency and checkout again using paypal express, it will work. It think it has something to do with the amount rounding when applying the rebate coupon, because when no coupon, it works. This problem is very annoying because we might lose some sales. Some clients also complaining about this situation. Anybody can help with this issue? Thanks. Last edit: 10 years 6 months ago by [peteles](/forum/user/25978-peteles "View peteles's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQyMTYtcGF5cGFsLWV4cHJlc3MtcGF5bWVudC1wbHVnaW4tZXJyb3ItY29kZS0xMDQxMz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86315 - Thank you received: 14276 - - 10 years 6 months ago [\#238577](#238577) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Problem PayPal Express payment plugin](/forum/29-payment-methods/884216-paypal-express-payment-plugin-error-code-10413#238577 "Hello, It seems to be a rounding/currency issue when using this payment option, our users are getting this error : Connection failure - error code : 10413 , error message : The totals of the cart item amounts do not match order amounts. We've done a couple of tests, and we can see the problem happens when using a rebate coupon. To reproduce the problem at www.windsurfingharnesslines.com : 1. select currency to CAD; 2. add a product, clip harness at 34.95$; 3. use coupon code sry50: 50% off coupon; 4. checkout using paypal express; 5. you will see the error, error code : 10413 To prove this problem, go back selecting USD currency and checkout again using paypal express, it will work. It think it has something to do with the amount rounding when applying the rebate coupon, because when no coupon, it works. This problem is very annoying because we might lose some sales. Some clients also complaining about this situation. Anybody can help with this issue? Thanks.")* Hi, How did you configure your coupon ? Could you provide a screenshot ? Do you have taxes ? What if you change the "Round prices during calculations" setting of the HikaShop configuration ? Or the "send order details" setting of the payment method ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQyMTYtcGF5cGFsLWV4cHJlc3MtcGF5bWVudC1wbHVnaW4tZXJyb3ItY29kZS0xMDQxMz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peteles](/forum/user/25978-peteles "View peteles's Profile")** - [![peteles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25978-peteles "View peteles's Profile") Topic Author - [ Offline](/forum/user/25978-peteles) Less More - Posts: 4 - Thank you received: 0 - - 10 years 5 months ago [\#240137](#240137) by [peteles](/forum/user/25978-peteles "View peteles's Profile") Replied by *[peteles](/forum/user/25978-peteles "View peteles's Profile")* on topic *[Problem PayPal Express payment plugin](/forum/29-payment-methods/884216-paypal-express-payment-plugin-error-code-10413#240137 "Hello, It seems to be a rounding/currency issue when using this payment option, our users are getting this error : Connection failure - error code : 10413 , error message : The totals of the cart item amounts do not match order amounts. We've done a couple of tests, and we can see the problem happens when using a rebate coupon. To reproduce the problem at www.windsurfingharnesslines.com : 1. select currency to CAD; 2. add a product, clip harness at 34.95$; 3. use coupon code sry50: 50% off coupon; 4. checkout using paypal express; 5. you will see the error, error code : 10413 To prove this problem, go back selecting USD currency and checkout again using paypal express, it will work. It think it has something to do with the amount rounding when applying the rebate coupon, because when no coupon, it works. This problem is very annoying because we might lose some sales. Some clients also complaining about this situation. Anybody can help with this issue? Thanks.")* Allo Nicolas, bonjour du Québec! Here's the screenshot you asked (the coupon setup) : [ ![index_php.jpg](/forum/attachment/31404) ](/forum/attachment/31404 "index_php.jpg") There's taxes for goods shipped in Canada, no taxes for goods shipped in USA. Taxes setup are below : [ ![index_php2.jpg](/forum/attachment/31405) ](/forum/attachment/31405 "index_php2.jpg") Il will try to play with those settings and be back to you. In the mean time, I hope this provided info will help to resolve the problems. Thanks. - [ ![index_php.jpg](/forum/attachment/31404) ](/forum/attachment/31404 "index_php.jpg") [ ](/forum/attachment/31404?download=1 "index_php.jpg") - [ ![index_php2.jpg](/forum/attachment/31405) ](/forum/attachment/31405 "index_php2.jpg") [ ](/forum/attachment/31405?download=1 "index_php2.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQyMTYtcGF5cGFsLWV4cHJlc3MtcGF5bWVudC1wbHVnaW4tZXJyb3ItY29kZS0xMDQxMz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[peteles](/forum/user/25978-peteles "View peteles's Profile")** - [![peteles's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/25978-peteles "View peteles's Profile") Topic Author - [ Offline](/forum/user/25978-peteles) Less More - Posts: 4 - Thank you received: 0 - - 10 years 5 months ago [\#240138](#240138) by [peteles](/forum/user/25978-peteles "View peteles's Profile") Replied by *[peteles](/forum/user/25978-peteles "View peteles's Profile")* on topic *[Problem PayPal Express payment plugin](/forum/29-payment-methods/884216-paypal-express-payment-plugin-error-code-10413#240138 "Hello, It seems to be a rounding/currency issue when using this payment option, our users are getting this error : Connection failure - error code : 10413 , error message : The totals of the cart item amounts do not match order amounts. We've done a couple of tests, and we can see the problem happens when using a rebate coupon. To reproduce the problem at www.windsurfingharnesslines.com : 1. select currency to CAD; 2. add a product, clip harness at 34.95$; 3. use coupon code sry50: 50% off coupon; 4. checkout using paypal express; 5. you will see the error, error code : 10413 To prove this problem, go back selecting USD currency and checkout again using paypal express, it will work. It think it has something to do with the amount rounding when applying the rebate coupon, because when no coupon, it works. This problem is very annoying because we might lose some sales. Some clients also complaining about this situation. Anybody can help with this issue? Thanks.")* Tried with 'Round taxes prices' enabled and its working, thanks! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQyMTYtcGF5cGFsLWV4cHJlc3MtcGF5bWVudC1wbHVnaW4tZXJyb3ItY29kZS0xMDQxMz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.123 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)