[Skip to main content](#vessel-content) # WorldPay Business Gateway not returning ## - **[laus](/forum/user/39892-laus "View laus's Profile")** - [![laus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39892-laus "View laus's Profile") Topic Author - [ Offline](/forum/user/39892-laus) Less More - Posts: 10 - Thank you received: 0 - - 10 years 5 months ago - 10 years 5 months ago [\#240055](#240055) by [laus](/forum/user/39892-laus "View laus's Profile") *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240055 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* was created by *[laus](/forum/user/39892-laus "View laus's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to <WPDISPLAY ITEM=MC_callback> I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped. Last edit: 10 years 5 months ago by [laus](/forum/user/39892-laus "View laus's Profile"). Reason: spelling Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 5 months ago [\#240119](#240119) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240119 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hi, Can you provide a screenshot of the settings of your payment method so that we can check the settings ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[laus](/forum/user/39892-laus "View laus's Profile")** - [![laus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39892-laus "View laus's Profile") Topic Author - [ Offline](/forum/user/39892-laus) Less More - Posts: 10 - Thank you received: 0 - - 10 years 5 months ago [\#240230](#240230) by [laus](/forum/user/39892-laus "View laus's Profile") Replied by *[laus](/forum/user/39892-laus "View laus's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240230 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Thanks Nicolas, I attach the screenshot and also the array... Code: ( [instId] => XXXXXXX [cartId] => 26 [amount] => 24.4776 [currency] => GBP [desc] => [MC_callback] => http://XXXXXXX.com/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=bf_rbsbusinessgateway&tmpl=component&lang=&Itemid=1157 [fixContact] => [hideContact] => [name] => XXXXXXX, [address] => Here Street, Carmarthen [postcode] => XXXXXXX [country] => GB [email] => XXXXXXX@gmail.com [tel] => XXXXXXX [testMode] => 100 [C_item_name_1] => Training Polo: L [C_item_number_1] => MALPAS-VXTPBR_4 [C_quantity_1] => 1 [C_amount_1] => 20.99 [C_item_name_2] => Shipping [C_amount_2] => 3.49 [C_quantity_2] => 1 [item_number_2] => manual [C_discount_amount_cart] => 0 ) Thanks for your help. [ ![WorldpayCapture.jpg](/forum/attachment/31429) ](/forum/attachment/31429 "...payCapture.jpg") - [ ![WorldpayCapture.jpg](/forum/attachment/31429) ](/forum/attachment/31429 "...payCapture.jpg") [ ](/forum/attachment/31429?download=1 "...payCapture.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 5 months ago - 10 years 5 months ago [\#240244](#240244) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240244 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, Thanks for your return and informations, but can you please add a **screenshot** of your **WorldPay plugin backend configuration**, like this for example : [ ![rbsSpec.png](/forum/attachment/31433) ](/forum/attachment/31433 "rbsSpec.png") Please note, that here the screenshot is **uncomplete**, the most important part for help you is the **specific configuration** part. Awaiting news from you. Regards. - [ ![rbsSpec.png](/forum/attachment/31433) ](/forum/attachment/31433 "rbsSpec.png") [ ](/forum/attachment/31433?download=1 "rbsSpec.png") Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[laus](/forum/user/39892-laus "View laus's Profile")** - [![laus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39892-laus "View laus's Profile") Topic Author - [ Offline](/forum/user/39892-laus) Less More - Posts: 10 - Thank you received: 0 - - 10 years 5 months ago - 10 years 5 months ago [\#240311](#240311) by [laus](/forum/user/39892-laus "View laus's Profile") Replied by *[laus](/forum/user/39892-laus "View laus's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240311 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hi Philip, Thanks for looking at this, I attach the spec screenshot. [ ![WPSpecifications.jpg](/forum/attachment/31474) ](/forum/attachment/31474 "...ifications.jpg") - [ ![WPSpecifications.jpg](/forum/attachment/31474) ](/forum/attachment/31474 "...ifications.jpg") [ ](/forum/attachment/31474?download=1 "...ifications.jpg") Last edit: 10 years 5 months ago by [laus](/forum/user/39892-laus "View laus's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 5 months ago - 10 years 5 months ago [\#240317](#240317) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240317 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, I noticed something strange in your **Specific Configuration**, you haven't the **Return url** input option. Have you really **updated** your HikaShop version **AND** plugins ? Awaiting news from you. Regards. Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[laus](/forum/user/39892-laus "View laus's Profile")** - [![laus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39892-laus "View laus's Profile") Topic Author - [ Offline](/forum/user/39892-laus) Less More - Posts: 10 - Thank you received: 0 - - 10 years 5 months ago [\#240524](#240524) by [laus](/forum/user/39892-laus "View laus's Profile") Replied by *[laus](/forum/user/39892-laus "View laus's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240524 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hi Philip, Plugin was latest, I have upgraded Hikashop, from 2.6.1 to 2.6.3 Attached new screenshot. I await your instruction, many thanks [ ![Screen_Shot_2016-05-18_at_22_09_52.png](/forum/attachment/31514) ](/forum/attachment/31514 "...t_22_09_52.png") - [ ![Screen_Shot_2016-05-18_at_22_09_52.png](/forum/attachment/31514) ](/forum/attachment/31514 "...t_22_09_52.png") [ ](/forum/attachment/31514?download=1 "...t_22_09_52.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 5 months ago - 10 years 5 months ago [\#240569](#240569) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#240569 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, I just noticed something right now, see by yourself : [ ![WPSpecifications.jpg](/forum/attachment/31522) ](/forum/attachment/31522 "...ifications.jpg") For me you have to **change** this Url to switch to **production phase** and I hope that will leads your process to **reach the thank you page**. Because for me, it look like a **sandbox url**, but I can't be sure of it. Replace it by the **Production phase Url** that Worldpay give you (we don't have this elements on our side). And define, the **return url** for where you want redirect your customer. Awaiting news from you. Regards. - [ ![WPSpecifications.jpg](/forum/attachment/31522) ](/forum/attachment/31522 "...ifications.jpg") [ ](/forum/attachment/31522?download=1 "...ifications.jpg") Last edit: 10 years 5 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[laus](/forum/user/39892-laus "View laus's Profile")** - [![laus's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39892-laus "View laus's Profile") Topic Author - [ Offline](/forum/user/39892-laus) Less More - Posts: 10 - Thank you received: 0 - - 10 years 4 months ago [\#242581](#242581) by [laus](/forum/user/39892-laus "View laus's Profile") Replied by *[laus](/forum/user/39892-laus "View laus's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#242581 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hi Phillipe, Sorry for the delay in responding, we have been having mega-problems getting worldpay to communicate. The site is now switched live and validated. We have put through a live transaction, we have received notification of transaction completion to Hikashop Orders Section. However, we are still stuck on this final page and no callback to the site. Could you help any further please? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 4 months ago - 10 years 4 months ago [\#242694](#242694) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#242694 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, Did you try to fill this input in your backend plugin configuration ? [ ![worldpayReturn.png](/forum/attachment/32003) ](/forum/attachment/32003 "...dpayReturn.png") For successful return use this kind of code : **YOURWEBSITE/index.php?option=com\_hikashop&ctrl=checkout&task=after\_end** And for cancel url : **YOURWEBSITE/index.php?option=com\_hikashop&ctrl=order&task=cancel\_order** Hope this will help you ! Regards. - [ ![worldpayReturn.png](/forum/attachment/32003) ](/forum/attachment/32003 "...dpayReturn.png") [ ](/forum/attachment/32003?download=1 "...dpayReturn.png") Last edit: 10 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 10 years 1 month ago [\#249919](#249919) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") Replied by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#249919 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, I have exactly the same issue. Does the return url only work when using the production mode of WorldPay and not Test Mode? This is what I have on my config and plugin screesn Please help! Lee - [ ![worldpayconfig.jpg](/forum/attachment/33428) ](/forum/attachment/33428 "...dpayconfig.jpg") [ ](/forum/attachment/33428?download=1 "...dpayconfig.jpg") - [ ![worldpayPlugin.jpg](/forum/attachment/33429) ](/forum/attachment/33429 "...dpayPlugin.jpg") [ ](/forum/attachment/33429?download=1 "...dpayPlugin.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 1 month ago - 10 years 1 month ago [\#249991](#249991) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#249991 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, Unfortunately I can be sure of it, but yes maybe **return Urls** set here (see screenshot on below) may be **only use for production phase** ?... [ ![worldpayPluginUrl.png](/forum/attachment/33450) ](/forum/attachment/33450 "...yPluginUrl.png") For this precise point, maybe you can have more details from **Worldpay support** ? Awaiting news from you. Regards - [ ![worldpayPluginUrl.png](/forum/attachment/33450) ](/forum/attachment/33450 "...yPluginUrl.png") [ ](/forum/attachment/33450?download=1 "...yPluginUrl.png") Last edit: 10 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 10 years 1 month ago [\#250001](#250001) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") Replied by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250001 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Phillip, I have now had help from Worldpay and the redirect is now running correctly and directing back to my site. However the url I am using results in an error page: [ www.MYDOMAIN.COM/index.php?option=com\_hi...ckout&task=after\_end](http://www.MYDOMAIN.COM/index.php?option=com_hikashop&ctrl=checkout&task=after_end) **The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete.** Is this the correct return URL? do i need to configure something within HikaSHop? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 1 month ago - 10 years 1 month ago [\#250159](#250159) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250159 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, Strange, your Url is correct and must work... Can you make a **screenshot** of the screen **after redirection** ? Do you have an **error message** ? Other possible way to find issue roots, do you have some **override view** on your after_end view ? [ ![after_end.png](/forum/attachment/33502) ](/forum/attachment/33502 "after_end.png") Do you have this **little trash icon** ? Awaiting news from you. Regards - [ ![after_end.png](/forum/attachment/33502) ](/forum/attachment/33502 "after_end.png") [ ](/forum/attachment/33502?download=1 "after_end.png") Last edit: 10 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 10 years 1 month ago [\#250319](#250319) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") Replied by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250319 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Philippe, I do not have a custom after_end setup, this is the error message I get attached. Lee - [ ![Region_capture_2_2016-09-20.png](/forum/attachment/33536) ](/forum/attachment/33536 "...2016-09-20.png") [ ](/forum/attachment/33536?download=1 "...2016-09-20.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 1 month ago - 10 years 1 month ago [\#250380](#250380) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250380 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, Here, you are in **Chrome**, Right ? Can you try to test with **other navigators**, see if that work ? Other thing you can try, is to rename your **htacess.txt** for something like **htacess1.txt**, and make another test. This different tests may allow us to know the **root issue**. Regards Last edit: 10 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 10 years 1 month ago - 10 years 1 month ago [\#250582](#250582) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") Replied by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250582 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Philip, I have tried in numerous browser with SEO turned off. There are no custom templates being used and I'm still getting the same error message no matter which browser. is there any configuration I need to check? Lee This is the code in my after_end file: Code: <?php /** * @package HikaShop for Joomla! * @version 2.6.3 * @author hikashop.com * @copyright (C) 2010-2016 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html */ defined('_JEXEC') or die('Restricted access'); ?><?php $app = JFactory::getApplication(); $app->enqueueMessage( JText::_('THANK_YOU_FOR_PURCHASE') ); Last edit: 10 years 1 month ago by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 1 month ago [\#250633](#250633) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250633 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hello, And do you rename the htaccess file ? This test is important to understand the issue. Awaiting news from you. Regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")** - [![ltempest's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1784-ltempest "View ltempest's Profile") - [ Offline](/forum/user/1784-ltempest) Less More - Posts: 237 - Thank you received: 5 - - 10 years 1 month ago [\#250648](#250648) by [ltempest](/forum/user/1784-ltempest "View ltempest's Profile") Replied by *[ltempest](/forum/user/1784-ltempest "View ltempest's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250648 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Philip, That iss weird! I had SEO URL's turned off in the backend but still had a .htaccess file on my root. When I renamed the file it then processed correctly. What is the issue with the htaccess file? As I will need it to activate the SEO URL's once the site is live. I have attached the htaccess file. Lee Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 1 month ago [\#250667](#250667) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[WorldPay Business Gateway not returning](/forum/29-payment-methods/884495-worldpay-business-gateway-not-returning#250667 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.4.8 I have read everything I can on this subject but I can find no solution. I have got the correct callback in the WorldPay admin setting and this all matching, orders are successfully being completed in the test environment, however I cannot despite trying , get the browser to return to the store upon completion of the Worldpay transaction. It just sits there on the 'Thank you for your simulated payment' page of WorldPay. Can anyone suggest where I might be going wrong please :0( I have payment response enabled and URL set to I have tried it with and without shopper response, but all just stops at the same point whether successful or failed. Please don't direct me to the Documentation here or on Brainforge, neither helped.")* Hi, This means that the issue is linked to the SEF system. One thing to try: just before going back to your website, open your browser's inspector and go in the tab network. Activate it if it's not already done and configure it to "preserve log" or something like that (the name will vary based on your browser). That way, you'll see the requests to the thank you page and the several redirects that are done on it. Looking at the requests and responses there should provide information as to why this happens. For example, it could be that the URL is redirected to the https version of the website, which itself redirects to the same URL in the http version, etc. which would indicate a problem with the setup of the SSL redirection ( which is usually done in the htacess file, but that's not the case on your website). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODQ0OTUtd29ybGRwYXktYnVzaW5lc3MtZ2F0ZXdheS1ub3QtcmV0dXJuaW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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