[Skip to main content](#vessel-content) # Paypal confirmation not received ## - **[Farang](/forum/user/32071-farang "View Farang's Profile")** - [![Farang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32071-farang "View Farang's Profile") Topic Author - [ Offline](/forum/user/32071-farang) Less More - Posts: 44 - Thank you received: 1 - - 10 years 2 months ago [\#248096](#248096) by [Farang](/forum/user/32071-farang "View Farang's Profile") *[Paypal confirmation not received](/forum/29-payment-methods/886082-paypal-confirmation-not-received#248096 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul")* was created by *[Farang](/forum/user/32071-farang "View Farang's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and [ hikashop.com/support/documentation/integ...nt-paypal-error.html](http://hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html) When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODYwODItcGF5cGFsLWNvbmZpcm1hdGlvbi1ub3QtcmVjZWl2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14270 - - 10 years 2 months ago [\#248097](#248097) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal confirmation not received](/forum/29-payment-methods/886082-paypal-confirmation-not-received#248097 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul")* Hi, You indeed need to follow the documentation there: [ hikashop.com/support/documentation/integ...or.html#notification](http://hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) Please check each point listed there, and check the payment log AND the apache access log of your server and you should find clues as to why you don't get the payment notifications. If you don't, please provide the payment log data if any (it will be filled only if the debug mode of the payment method is activated and that HikaShop actually receives the payment notification), and the apache access log for the payment notification URL. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODYwODItcGF5cGFsLWNvbmZpcm1hdGlvbi1ub3QtcmVjZWl2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Farang](/forum/user/32071-farang "View Farang's Profile")** - [![Farang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32071-farang "View Farang's Profile") Topic Author - [ Offline](/forum/user/32071-farang) Less More - Posts: 44 - Thank you received: 1 - - 10 years 1 month ago [\#248846](#248846) by [Farang](/forum/user/32071-farang "View Farang's Profile") Replied by *[Farang](/forum/user/32071-farang "View Farang's Profile")* on topic *[Paypal confirmation not received](/forum/29-payment-methods/886082-paypal-confirmation-not-received#248846 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul")* Hi Nicolas, The payment log is completely empty and I can't see any error on the apache log The Paypal Pro is working fine but not the standard For the information you need - for all those I need to be in debug mode - is that correct? Thanks again Cheers Paul Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODYwODItcGF5cGFsLWNvbmZpcm1hdGlvbi1ub3QtcmVjZWl2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 years 1 month ago [\#248874](#248874) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Paypal confirmation not received](/forum/29-payment-methods/886082-paypal-confirmation-not-received#248874 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul")* Hi, Please check the different points listed in the documentation. [ hikashop.com/support/documentation/integ...or.html#notification](http://hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) The payment log is one of the points ; but there are also details about settings in your plugin or elements to check in the server access log. How is your plugin configured ? Do you have the payment notification in your server log ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [Farang](/forum/user/32071-farang "View Farang's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODYwODItcGF5cGFsLWNvbmZpcm1hdGlvbi1ub3QtcmVjZWl2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Farang](/forum/user/32071-farang "View Farang's Profile")** - [![Farang's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/32071-farang "View Farang's Profile") Topic Author - [ Offline](/forum/user/32071-farang) Less More - Posts: 44 - Thank you received: 1 - - 10 years 1 month ago [\#249556](#249556) by [Farang](/forum/user/32071-farang "View Farang's Profile") Replied by *[Farang](/forum/user/32071-farang "View Farang's Profile")* on topic *[Paypal confirmation not received](/forum/29-payment-methods/886082-paypal-confirmation-not-received#249556 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul")* Hi I just sent a new test order on one site - at the moment nothing in the error log and the payment log is still blank If the site is in a sub-folder of a hosting account would this make any difference? the site in the root of the hosting account works as expected This is the plugin screen of the settings that aren't working [ ![plugin.jpg](/forum/attachment/33383) ](/forum/attachment/33383 "plugin.jpg") Many thanks Paul - [ ![plugin.jpg](/forum/attachment/33383) ](/forum/attachment/33383 "plugin.jpg") [ ](/forum/attachment/33383?download=1 "plugin.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODYwODItcGF5cGFsLWNvbmZpcm1hdGlvbi1ub3QtcmVjZWl2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86292 - Thank you received: 14270 - - 10 years 1 month ago [\#249607](#249607) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal confirmation not received](/forum/29-payment-methods/886082-paypal-confirmation-not-received#249607 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 2.5.18 -- PHP version -- : 5.3.29 -- Browser(s) name and version -- : All -- Error-message(debug-mod must be tuned on) -- : None Hi I have an issue with the confirmation via paypal I get the payment notification from Paypal, but it does not seem to feed back to Hikashop and actually confirm the order. I get an email showing user registration, then one showing order creation, then notification from Paypal showing payment has gone through ok. But I don’t get the order confirmation from my own site and have to manually change the status to confirm the order - and thus update the stock level of that item. I've looked at a couple of threads and hikashop.com/support/documentation/integ...nt-paypal-error.html When I view the files and look at payment log file I'm not seeing any entries at all If anybody can give me any pointers that would be great Thanks Paul")* Hi, The fact that the site is in a subfolder is not the problem. If the payment log is empty, it means that HikaShop is not receiving the payment notifications. So again, please look for the notification URL in the apache access log. You should find a line there with details on what happened to the notification request sent by PayPal. And if you can't find the payment notification URL in the apache access log of your server, then it means that PayPal is not sending them even though that you configured your PayPal payment method to allow them. So in that case, there is a problem with your PayPal merchant account and you'll have to contact the PayPal support. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODYwODItcGF5cGFsLWNvbmZpcm1hdGlvbi1ub3QtcmVjZWl2ZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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