[Skip to main content](#vessel-content) # Stripe Payment Method is not working ## - **[abhi](/forum/user/45380-abhi "View abhi's Profile")** - [![abhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45380-abhi "View abhi's Profile") Topic Author - [ Offline](/forum/user/45380-abhi) Less More - Posts: 8 - Thank you received: 0 - - 10 years 2 weeks ago - 10 years 2 weeks ago [\#251667](#251667) by [abhi](/forum/user/45380-abhi "View abhi's Profile") *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#251667 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* was created by *[abhi](/forum/user/45380-abhi "View abhi's Profile")* I am new with the Hikashop Site URL: [ www.cleandesigns.com/parts](https://www.cleandesigns.com/parts) added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks Last edit: 10 years 2 weeks ago by [abhi](/forum/user/45380-abhi "View abhi's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 2 weeks ago [\#251673](#251673) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#251673 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Hi, It works fine on our end. Turn on the debug mode of the Stripe payment plugin and see what it says in the error message. If you don't get any error message on the checkout, please try with the default template of Joomla. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[abhi](/forum/user/45380-abhi "View abhi's Profile")** - [![abhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45380-abhi "View abhi's Profile") Topic Author - [ Offline](/forum/user/45380-abhi) Less More - Posts: 8 - Thank you received: 0 - - 10 years 2 weeks ago - 10 years 2 weeks ago [\#251749](#251749) by [abhi](/forum/user/45380-abhi "View abhi's Profile") Replied by *[abhi](/forum/user/45380-abhi "View abhi's Profile")* on topic *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#251749 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Thanks for your reply Please check on this URL: [ www.cleandesigns.com/parts](http://www.cleandesigns.com/parts) Turn on the debug mode of the Stripe payment plugin but still unable to fill credit card detail in stripe payment gatway This message contains confidential information **For your website safety, don't write references in the forum !** please help me Thanks Last edit: 10 years 2 weeks ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 2 weeks ago [\#251768](#251768) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#251768 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Hi, Your issue doesn't seem to be linked to Stripe. When I click on the "finish" button on your checkout, I get redirected to the first step of the checkout. This indicates that HikaShop detected something wrong preventing it from creating the order. Normally, in such cases, it should display an error message. However, some Joomla templates don't display error messages: [ www.hikashop.com/support/documentation/6...tibility-issues.html](https://www.hikashop.com/support/documentation/61-hikashop-compatibility-issues.html) So I would recommend to try with the default template of Joomla and see if that happens. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[abhi](/forum/user/45380-abhi "View abhi's Profile")** - [![abhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45380-abhi "View abhi's Profile") Topic Author - [ Offline](/forum/user/45380-abhi) Less More - Posts: 8 - Thank you received: 0 - - 10 years 1 week ago [\#252521](#252521) by [abhi](/forum/user/45380-abhi "View abhi's Profile") Replied by *[abhi](/forum/user/45380-abhi "View abhi's Profile")* on topic *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#252521 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Hello SIte URL: [ cleandesigns.com/parts](https://cleandesigns.com/parts) I have applied some changes on the checkout page but unable to complete checkout processing with successful message please resolve as soon as possible if you need any thing please let me know Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 10 years 1 week ago [\#252554](#252554) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#252554 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Hi, As I said, your Joomla template doesn't display error messages. So I would recommend to try with the default template of Joomla and see if that happens and what error message you get. It will provide information on what is the problem and what needs to be fixed. So please do that. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[abhi](/forum/user/45380-abhi "View abhi's Profile")** - [![abhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45380-abhi "View abhi's Profile") Topic Author - [ Offline](/forum/user/45380-abhi) Less More - Posts: 8 - Thank you received: 0 - - 10 years 6 days ago [\#252812](#252812) by [abhi](/forum/user/45380-abhi "View abhi's Profile") Replied by *[abhi](/forum/user/45380-abhi "View abhi's Profile")* on topic *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#252812 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Hi, On this template error message is appearing please see screenshot: [ awesomescreenshot.com/0a265tbkf8](http://awesomescreenshot.com/0a265tbkf8) please you also try this, please resolve HikaShop checkout processing Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 10 years 5 days ago - 10 years 5 days ago [\#252881](#252881) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Stripe Payment Method is not working](/forum/29-payment-methods/886774-stripe-payment-method-is-not-working#252881 "I am new with the Hikashop Site URL: www.cleandesigns.com/parts added new payment method "Stripe" , l am unable to complete checkout by paying for part with a credit card Please resolve asap Thanks")* Hello, We are here to help **but** for this we need from you **to help us too**, right now, from what you give us it's impossible. I just had a look on your website, here my advices in order to progress on this subject : - You have to **published Stripe payment** in order to process some tests (and why don't add some **ACL** in order to only by display for **super administrator and our account** in order to avoid displaying for **all** a non-working paymenet plugin). - Your login error message isn't maybe normal but obviously **it's not linked to your checkout issue with Stripe**. Don't you have **any other error message**, and especially in your checkout process ? Follow our advices, answer step by step precisely and we will go forward about this. Awaiting news from you. Regards Last edit: 10 years 5 days ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY3NzQtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzLW5vdC13b3JraW5nP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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