[Skip to main content](#vessel-content) # Stripe white page after order is processed ## - **[michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile")** - [![michaelmyth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33888-michaelmyth "View michaelmyth's Profile") Topic Author - [ Offline](/forum/user/33888-michaelmyth) Less More - Posts: 42 - Thank you received: 0 - - 10 years 1 week ago [\#252489](#252489) by [michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile") *[Stripe white page after order is processed](/forum/29-payment-methods/886921-stripe-white-page-after-order-is-processed#252489 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0 Hi, after the order is completed and processed by Stripe we get a blank page or an error like the one in the bellow image. thanks!")* was created by *[michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0 Hi, after the order is completed and processed by Stripe we get a blank page or an error like the one in the bellow image. thanks! [ ![screen_2016-10-14.png](/forum/attachment/33988) ](/forum/attachment/33988 "...2016-10-14.png") - [ ![screen_2016-10-14.png](/forum/attachment/33988) ](/forum/attachment/33988 "...2016-10-14.png") [ ](/forum/attachment/33988?download=1 "...2016-10-14.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY5MjEtc3RyaXBlLXdoaXRlLXBhZ2UtYWZ0ZXItb3JkZXItaXMtcHJvY2Vzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 10 years 1 week ago [\#252490](#252490) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Stripe white page after order is processed](/forum/29-payment-methods/886921-stripe-white-page-after-order-is-processed#252490 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0 Hi, after the order is completed and processed by Stripe we get a blank page or an error like the one in the bellow image. thanks!")* Hi, Could you try again after activating the error reporting and debug mode settings of the Joomla configuration ? Do you get an error message with more information on that page ? Otherwise, could you look in the PHP error log of your web server for the error message corresponding to that page ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY5MjEtc3RyaXBlLXdoaXRlLXBhZ2UtYWZ0ZXItb3JkZXItaXMtcHJvY2Vzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile")** - [![michaelmyth's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33888-michaelmyth "View michaelmyth's Profile") Topic Author - [ Offline](/forum/user/33888-michaelmyth) Less More - Posts: 42 - Thank you received: 0 - - 10 years 1 week ago - 10 years 1 week ago [\#252779](#252779) by [michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile") Replied by *[michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile")* on topic *[Stripe white page after order is processed](/forum/29-payment-methods/886921-stripe-white-page-after-order-is-processed#252779 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.2 -- PHP version -- : 7.0 Hi, after the order is completed and processed by Stripe we get a blank page or an error like the one in the bellow image. thanks!")* Hi, I get this error: 0 Class 'Sh404sefFactory' not found [ ![screenshot1_2016-10-18.png](/forum/attachment/34059) ](/forum/attachment/34059 "...2016-10-18.png") Once I've disabled the sh404SEF everything is working perfectly like in the following image: [ ![screenshot2_2016-10-18.png](/forum/attachment/34060) ](/forum/attachment/34060 "...2016-10-18.png") thanks! - [ ![screenshot1_2016-10-18.png](/forum/attachment/34059) ](/forum/attachment/34059 "...2016-10-18.png") [ ](/forum/attachment/34059?download=1 "...2016-10-18.png") - [ ![screenshot2_2016-10-18.png](/forum/attachment/34060) ](/forum/attachment/34060 "...2016-10-18.png") [ ](/forum/attachment/34060?download=1 "...2016-10-18.png") Last edit: 10 years 1 week ago by [michaelmyth](/forum/user/33888-michaelmyth "View michaelmyth's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODY5MjEtc3RyaXBlLXdoaXRlLXBhZ2UtYWZ0ZXItb3JkZXItaXMtcHJvY2Vzc2VkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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