[Skip to main content](#vessel-content) # When i purchase anything using Stripe payment Gateway, then it's generating erro ## - **[abhi](/forum/user/45380-abhi "View abhi's Profile")** - [![abhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45380-abhi "View abhi's Profile") Topic Author - [ Offline](/forum/user/45380-abhi) Less More - Posts: 8 - Thank you received: 0 - - 9 years 10 months ago [\#256376](#256376) by [abhi](/forum/user/45380-abhi "View abhi's Profile") *[When i purchase anything using Stripe payment Gateway, then it's generating erro](/forum/29-payment-methods/887699-when-i-purchase-anything-using-stripe-payment-gateway-then-its-generating-erro#256376 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome and firefox -- Error-message(debug-mod must be tuned on) -- : When purchasing a part in HikaShop, I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. Hello Page URL: www.cleandesigns.com/parts I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. please see screenshot: awesomescreenshot.com/09466xkoe1 please help me Thanks")* was created by *[abhi](/forum/user/45380-abhi "View abhi's Profile")* -- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome and firefox -- Error-message(debug-mod must be tuned on) -- : When purchasing a part in HikaShop, I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. Hello Page URL: [ www.cleandesigns.com/parts](https://www.cleandesigns.com/parts) I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. please see screenshot: [ awesomescreenshot.com/09466xkoe1](http://awesomescreenshot.com/09466xkoe1) please help me Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODc2OTktd2hlbi1pLXB1cmNoYXNlLWFueXRoaW5nLXVzaW5nLXN0cmlwZS1wYXltZW50LWdhdGV3YXktdGhlbi1pdHMtZ2VuZXJhdGluZy1lcnJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 9 years 10 months ago [\#256393](#256393) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[When i purchase anything using Stripe payment Gateway, then it's generating erro](/forum/29-payment-methods/887699-when-i-purchase-anything-using-stripe-payment-gateway-then-its-generating-erro#256393 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome and firefox -- Error-message(debug-mod must be tuned on) -- : When purchasing a part in HikaShop, I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. Hello Page URL: www.cleandesigns.com/parts I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. please see screenshot: awesomescreenshot.com/09466xkoe1 please help me Thanks")* Hi, This indicates that the information that you entered in the settings of the payment method are wrong. Please check them with the merchant support of Stripe. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODc2OTktd2hlbi1pLXB1cmNoYXNlLWFueXRoaW5nLXVzaW5nLXN0cmlwZS1wYXltZW50LWdhdGV3YXktdGhlbi1pdHMtZ2VuZXJhdGluZy1lcnJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[abhi](/forum/user/45380-abhi "View abhi's Profile")** - [![abhi's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45380-abhi "View abhi's Profile") Topic Author - [ Offline](/forum/user/45380-abhi) Less More - Posts: 8 - Thank you received: 0 - - 9 years 10 months ago [\#256515](#256515) by [abhi](/forum/user/45380-abhi "View abhi's Profile") Replied by *[abhi](/forum/user/45380-abhi "View abhi's Profile")* on topic *[When i purchase anything using Stripe payment Gateway, then it's generating erro](/forum/29-payment-methods/887699-when-i-purchase-anything-using-stripe-payment-gateway-then-its-generating-erro#256515 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome and firefox -- Error-message(debug-mod must be tuned on) -- : When purchasing a part in HikaShop, I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. Hello Page URL: www.cleandesigns.com/parts I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. please see screenshot: awesomescreenshot.com/09466xkoe1 please help me Thanks")* Thanks for your reply Now publishable and secret API key issue is fixed but i got another issue please check this screen-shot: [ awesomescreenshot.com/02c66z0l57](http://awesomescreenshot.com/02c66z0l57) How can i fix this, please help me asap Thanks Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODc2OTktd2hlbi1pLXB1cmNoYXNlLWFueXRoaW5nLXVzaW5nLXN0cmlwZS1wYXltZW50LWdhdGV3YXktdGhlbi1pdHMtZ2VuZXJhdGluZy1lcnJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 9 years 10 months ago [\#256516](#256516) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[When i purchase anything using Stripe payment Gateway, then it's generating erro](/forum/29-payment-methods/887699-when-i-purchase-anything-using-stripe-payment-gateway-then-its-generating-erro#256516 "-- HikaShop version -- : 2.6.4 -- Joomla version -- : 2.5.11 -- PHP version -- : 5.3.28 -- Browser(s) name and version -- : Chrome and firefox -- Error-message(debug-mod must be tuned on) -- : When purchasing a part in HikaShop, I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. Hello Page URL: www.cleandesigns.com/parts I get the following error: Error charge : This API call cannot be made with a publishable API key. Please use a secret API key. please see screenshot: awesomescreenshot.com/09466xkoe1 please help me Thanks")* Hi, I would recommend to follow the instructions in the last post here: [ github.com/stripe/stripe-php/issues/180](https://github.com/stripe/stripe-php/issues/180) The error "Must provide source or customer." indicates that the token sent back by Stripe is not sent to HikaShop or is empty. Either there is a bug with your merchant account, or you have a javascript error on the page. So the first thing to do is to look at the javascript error log of your browser on that page and see if you have any error. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODc2OTktd2hlbi1pLXB1cmNoYXNlLWFueXRoaW5nLXVzaW5nLXN0cmlwZS1wYXltZW50LWdhdGV3YXktdGhlbi1pdHMtZ2VuZXJhdGluZy1lcnJvP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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