[Skip to main content](#vessel-content) # Paypal error: your purchase could not be completed ## - **[richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile")** - [![richarddhill's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34546-richarddhill "View richarddhill's Profile") Topic Author - [ Offline](/forum/user/34546-richarddhill) Less More - Posts: 22 - Thank you received: 1 - - 9 years 10 months ago [\#259356](#259356) by [richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile") *[Paypal error: your purchase could not be completed](/forum/29-payment-methods/888278-paypal-error-your-purchase-could-not-be-completed#259356 "-- url of the page with the problem -- : www.jen-jones.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : See attached screenshot Hi, This site has been working well with Paypal payments for more than two years, but now transactions will not complete - with the attached error coming from the Paypal site. We have not changed any settings in Hikashop and believe this to be a problem at PayPal as you can purchase a product and you are referred through to Paypal only to get the error you can see. Please can you advise if there is anything we should be looking at in the configuration of the PayPal plugin, and if the problem is something to do with Hikashop or with PayPal. Many thanks Richard")* was created by *[richarddhill](/forum/user/34546-richarddhill "View richarddhill's Profile")* -- url of the page with the problem -- : [ www.jen-jones.com](http://www.jen-jones.com) -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : See attached screenshot Hi, This site has been working well with Paypal payments for more than two years, but now transactions will not complete - with the attached error coming from the Paypal site. We have not changed any settings in Hikashop and believe this to be a problem at PayPal as you can purchase a product and you are referred through to Paypal only to get the error you can see. Please can you advise if there is anything we should be looking at in the configuration of the PayPal plugin, and if the problem is something to do with Hikashop or with PayPal. Many thanks Richard [ ![JaneJonesaccountErrorYourpurchasecouldntbecompletedPayPal-MozillaFirefox2017-01-1014.10.39.png](/forum/attachment/35536) ](/forum/attachment/35536 "...1014.10.39.png") - [ ![JaneJonesaccountErrorYourpurchasecouldntbecompletedPayPal-MozillaFirefox2017-01-1014.10.39.png](/forum/attachment/35536) ](/forum/attachment/35536 "...1014.10.39.png") [ ](/forum/attachment/35536?download=1 "...1014.10.39.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODgyNzgtcGF5cGFsLWVycm9yLXlvdXItcHVyY2hhc2UtY291bGQtbm90LWJlLWNvbXBsZXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86363 - Thank you received: 14297 - - 9 years 9 months ago [\#259365](#259365) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal error: your purchase could not be completed](/forum/29-payment-methods/888278-paypal-error-your-purchase-could-not-be-completed#259365 "-- url of the page with the problem -- : www.jen-jones.com -- HikaShop version -- : 2.6.4 -- Joomla version -- : 3.6.5 -- PHP version -- : 7.0.14 -- Browser(s) name and version -- : All browsers -- Error-message(debug-mod must be tuned on) -- : See attached screenshot Hi, This site has been working well with Paypal payments for more than two years, but now transactions will not complete - with the attached error coming from the Paypal site. We have not changed any settings in Hikashop and believe this to be a problem at PayPal as you can purchase a product and you are referred through to Paypal only to get the error you can see. Please can you advise if there is anything we should be looking at in the configuration of the PayPal plugin, and if the problem is something to do with Hikashop or with PayPal. Many thanks Richard")* Hi, It's a common issue with PayPal. We have some documentation you can follow regarding that error : [ www.hikashop.com/support/documentation/i...l-error.html#already](https://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#already) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODgyNzgtcGF5cGFsLWVycm9yLXlvdXItcHVyY2hhc2UtY291bGQtbm90LWJlLWNvbXBsZXRlZD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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