[Skip to main content](#vessel-content) # CMCIC payment method error ## - **[steph3838](/forum/user/45644-steph3838 "View steph3838's Profile")** - [![steph3838's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/gallery/time_eye.jpg)](/forum/user/45644-steph3838 "View steph3838's Profile") Topic Author - [ Offline](/forum/user/45644-steph3838) Less More - Posts: 88 - Thank you received: 0 - - - - 9 years 9 months ago [\#259739](#259739) by [steph3838](/forum/user/45644-steph3838 "View steph3838's Profile") *[CMCIC payment method error](/forum/29-payment-methods/888355-cmcic-payment-method-error#259739 "-- HikaShop version -- : 2.6.4 Hi, We have asked our bank to have access to the old payment system and not to the new one called monetico. Once we place an order and go to the test platform, the payment process goes fine until the end where we get an error (see attached screenshot): CGI2 : NOT OK and all our orders are canceled, payment not valid...But our bank say that the payment has been accepted, just the "acccusé de réception" is not valid form the bank I get this "REQUETE EMISE PAR NOTRE SERVEUR : http://:80?" Can you please tell what's wrong ? PS you forum say that our Hikashop version is not up to date as our site says that we have the latest stable version...? What's true ? Thanks in advance for your help and advise, Best Regards Stéphane")* was created by *[steph3838](/forum/user/45644-steph3838 "View steph3838's Profile")* -- HikaShop version -- : 2.6.4 Hi, We have asked our bank to have access to the old payment system and not to the new one called monetico. Once we place an order and go to the test platform, the payment process goes fine until the end where we get an error (see attached screenshot): CGI2 : NOT OK and all our orders are canceled, payment not valid...But our bank say that the payment has been accepted, just the "acccusé de réception" is not valid form the bank I get this "REQUETE EMISE PAR NOTRE SERVEUR : http://:80?" [ ![CrditMutuel_Espacedepaiementscurisparcartebancaire-https___paiement.creditmutuel.fr_-GoogleChrome2017-01-1811.12.49.png](/forum/attachment/35641) ](/forum/attachment/35641 "...1811.12.49.png") Can you please tell what's wrong ? PS you forum say that our Hikashop version is not up to date as our site says that we have the latest stable version...? What's true ? Thanks in advance for your help and advise, Best Regards Stéphane - [ ![CrditMutuel_Espacedepaiementscurisparcartebancaire-https___paiement.creditmutuel.fr_-GoogleChrome2017-01-1811.12.49.png](/forum/attachment/35641) ](/forum/attachment/35641 "...1811.12.49.png") [ ](/forum/attachment/35641?download=1 "...1811.12.49.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODgzNTUtY21jaWMtcGF5bWVudC1tZXRob2QtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14265 - - 9 years 9 months ago [\#259746](#259746) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[CMCIC payment method error](/forum/29-payment-methods/888355-cmcic-payment-method-error#259746 "-- HikaShop version -- : 2.6.4 Hi, We have asked our bank to have access to the old payment system and not to the new one called monetico. Once we place an order and go to the test platform, the payment process goes fine until the end where we get an error (see attached screenshot): CGI2 : NOT OK and all our orders are canceled, payment not valid...But our bank say that the payment has been accepted, just the "acccusé de réception" is not valid form the bank I get this "REQUETE EMISE PAR NOTRE SERVEUR : http://:80?" Can you please tell what's wrong ? PS you forum say that our Hikashop version is not up to date as our site says that we have the latest stable version...? What's true ? Thanks in advance for your help and advise, Best Regards Stéphane")* Hi, Regarding the payment with the CM-CIC HikaShop either sends back: version=2 cdr=0 or: version=2 cdr=1 if the order is confirmed or not. Both are valid responses. Turn on the debug setting of the payment method and do a test payment again. Then, look at the payment log file in the HikaShop configuration. It should contain valuable debug information in order to understand what's wrong. PS: The latest stable version is the 3.0.0 since this morning ![:)](/media/kunena/emoticons/8.png ":)") [ www.hikashop.com/blog/367-hikashop-3-0-out.html](https://www.hikashop.com/blog/367-hikashop-3-0-out.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODgzNTUtY21jaWMtcGF5bWVudC1tZXRob2QtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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