[Skip to main content](#vessel-content) # Email confirmation after PayPal IPN ## - **[Chetanmadaan](/forum/user/46534-chetanmadaan "View Chetanmadaan's Profile")** - [![Chetanmadaan's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/46534-chetanmadaan "View Chetanmadaan's Profile") Topic Author - [ Offline](/forum/user/46534-chetanmadaan) Less More - Posts: 8 - Thank you received: 0 - - 9 years 7 months ago [\#265633](#265633) by [Chetanmadaan](/forum/user/46534-chetanmadaan "View Chetanmadaan's Profile") *[Email confirmation after PayPal IPN](/forum/29-payment-methods/889486-email-confirmation-after-paypal-ipn#265633 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox Latest Hi, Is it possible to send the order confirmation email after PayPal IPN is received. We are using PayPal (Tradational) and user's get the order confirmation email before the payment is complete and they just assume that It's complete and don't care about PayPal payment at all. Is it possible to trigger the email after IPN from PayPal?")* was created by *[Chetanmadaan](/forum/user/46534-chetanmadaan "View Chetanmadaan's Profile")* -- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox Latest Hi, Is it possible to send the order confirmation email after PayPal IPN is received. We are using PayPal (Tradational) and user's get the order confirmation email before the payment is complete and they just assume that It's complete and don't care about PayPal payment at all. Is it possible to trigger the email after IPN from PayPal? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODk0ODYtZW1haWwtY29uZmlybWF0aW9uLWFmdGVyLXBheXBhbC1pcG4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86289 - Thank you received: 14264 - - 9 years 7 months ago [\#265640](#265640) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Email confirmation after PayPal IPN](/forum/29-payment-methods/889486-email-confirmation-after-paypal-ipn#265640 "-- HikaShop version -- : 2.6.3 -- Joomla version -- : 3.6.5 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Firefox Latest Hi, Is it possible to send the order confirmation email after PayPal IPN is received. We are using PayPal (Tradational) and user's get the order confirmation email before the payment is complete and they just assume that It's complete and don't care about PayPal payment at all. Is it possible to trigger the email after IPN from PayPal?")* Hi, HikaShop sends two emails to the customer, one when the order is created at the end of the checkout before going to the payment gateway, and one when the order status changes to confirmed when HikaShop receives the IPN from PayPal. It seems that you're saying that your customers don't receive the second one. In that case, you might have a problem with IPN: [ www.hikashop.com/support/documentation/i...or.html#notification](https://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) And if you don't want your customers to receive the first email, you can go in the menu System>Emails and disable the "order creation notification" email. Note that this menu is only available in the Business edition with HikaShop 2.x versions while HikaShop 3.x offers it for all the editions. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84ODk0ODYtZW1haWwtY29uZmlybWF0aW9uLWFmdGVyLXBheXBhbC1pcG4/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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