[Skip to main content](#vessel-content) # Continue payment of an order with Paypal Pro the card cannot be charged ## - **[carson3511](/forum/user/35347-carson3511 "View carson3511's Profile")** - [![carson3511's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35347-carson3511 "View carson3511's Profile") Topic Author - [ Offline](/forum/user/35347-carson3511) Less More - Posts: 3 - Thank you received: 0 - - 9 years 5 months ago [\#270029](#270029) by [carson3511](/forum/user/35347-carson3511 "View carson3511's Profile") *[Continue payment of an order with Paypal Pro the card cannot be charged](/forum/29-payment-methods/890344-continue-payment-of-an-order-with-paypal-pro-the-card-cannot-be-charged#270029 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.1 -- PHP version -- : 7.0.17 -- Browser(s) name and version -- : All browsers We have the config settings so that customers can continue paying for an order that was not completed. When trying to continue an order and selecting the Paypal Pro option the credit card information is not saved and therefore causes it to be declined every time. If you go through the normal checkout process it works perfectly. It only happens when you try to continue an order that was previously created that was not paid for. Here are the steps to reproduce the issue. 1. Manually create an order for a user via the admin. 2. Log into the front end as the user you just created the order for. 3 Go to the orders view /index.php?option=com_hikashop&view=order&layout=listing 4. Select an order to continue payment for 5. select the Paypal Pro option 6. Fill in credit card details (note that there is not a submit button her like in the regular checkout payment screen to save the card info) 7. Click next and the card is not processed. Tried this with the default Protostar template to make sure it was not a template conflict and got the same results.")* was created by *[carson3511](/forum/user/35347-carson3511 "View carson3511's Profile")* -- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.1 -- PHP version -- : 7.0.17 -- Browser(s) name and version -- : All browsers We have the config settings so that customers can continue paying for an order that was not completed. When trying to continue an order and selecting the Paypal Pro option the credit card information is not saved and therefore causes it to be declined every time. If you go through the normal checkout process it works perfectly. It only happens when you try to continue an order that was previously created that was not paid for. Here are the steps to reproduce the issue. 1. Manually create an order for a user via the admin. 2. Log into the front end as the user you just created the order for. 3 Go to the orders view /index.php?option=com_hikashop&view=order&layout=listing 4. Select an order to continue payment for 5. select the Paypal Pro option 6. Fill in credit card details (note that there is not a submit button her like in the regular checkout payment screen to save the card info) 7. Click next and the card is not processed. Tried this with the default Protostar template to make sure it was not a template conflict and got the same results. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTAzNDQtY29udGludWUtcGF5bWVudC1vZi1hbi1vcmRlci13aXRoLXBheXBhbC1wcm8tdGhlLWNhcmQtY2Fubm90LWJlLWNoYXJnZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 9 years 5 months ago [\#270167](#270167) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Continue payment of an order with Paypal Pro the card cannot be charged](/forum/29-payment-methods/890344-continue-payment-of-an-order-with-paypal-pro-the-card-cannot-be-charged#270167 "-- HikaShop version -- : 3.0.1 -- Joomla version -- : 3.7.1 -- PHP version -- : 7.0.17 -- Browser(s) name and version -- : All browsers We have the config settings so that customers can continue paying for an order that was not completed. When trying to continue an order and selecting the Paypal Pro option the credit card information is not saved and therefore causes it to be declined every time. If you go through the normal checkout process it works perfectly. It only happens when you try to continue an order that was previously created that was not paid for. Here are the steps to reproduce the issue. 1. Manually create an order for a user via the admin. 2. Log into the front end as the user you just created the order for. 3 Go to the orders view /index.php?option=com_hikashop&view=order&layout=listing 4. Select an order to continue payment for 5. select the Paypal Pro option 6. Fill in credit card details (note that there is not a submit button her like in the regular checkout payment screen to save the card info) 7. Click next and the card is not processed. Tried this with the default Protostar template to make sure it was not a template conflict and got the same results.")* Hi, Thank you for your feedback. There is indeed an issue with that. I've added a patch on our end. Download again the install package on our website and install it on yours and that will fix the problem. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTAzNDQtY29udGludWUtcGF5bWVudC1vZi1hbi1vcmRlci13aXRoLXBheXBhbC1wcm8tdGhlLWNhcmQtY2Fubm90LWJlLWNoYXJnZWQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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