[Skip to main content](#vessel-content) # Status does not change when clients return from the payment ## - **[Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile")** - [![Naujoël's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar43464.png)](/forum/user/43464-naujoel "View Naujoël's Profile") Topic Author - [ Offline](/forum/user/43464-naujoel) Less More - Posts: 8 - Thank you received: 0 - - 9 years 4 months ago [\#270657](#270657) by [Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile") *[Status does not change when clients return from the payment](/forum/29-payment-methods/890462-status-does-not-change-when-clients-return-from-the-payment#270657 "-- HikaShop version -- : 3.1.0 -- Joomla version -- : 3.7.2 -- PHP version -- : 7 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : status "created" Hello everyone, today for the surprise there is a problem in the communication between Paypal and my store. Everything was fine, but now the customers have begun to have the following problem: after having paid and return to my store, the order is still in the "created" state and no one has passed a "confirmated", with the consequent claim of the Client. The configuration of the "Paypal" plug-in is still as before and I do not know that it can go wrong. Does anyone know it can happen? Thank you. Greetings.")* was created by *[Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile")* -- HikaShop version -- : 3.1.0 -- Joomla version -- : 3.7.2 -- PHP version -- : 7 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : status "created" Hello everyone, today for the surprise there is a problem in the communication between Paypal and my store. Everything was fine, but now the customers have begun to have the following problem: after having paid and return to my store, the order is still in the "created" state and no one has passed a "confirmated", with the consequent claim of the Client. The configuration of the "Paypal" plug-in is still as before and I do not know that it can go wrong. Does anyone know it can happen? Thank you. Greetings. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTA0NjItc3RhdHVzLWRvZXMtbm90LWNoYW5nZS13aGVuLWNsaWVudHMtcmV0dXJuLWZyb20tdGhlLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile")** - [![Naujoël's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar43464.png)](/forum/user/43464-naujoel "View Naujoël's Profile") Topic Author - [ Offline](/forum/user/43464-naujoel) Less More - Posts: 8 - Thank you received: 0 - - 9 years 4 months ago [\#270668](#270668) by [Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile") Replied by *[Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile")* on topic *[Status does not change when clients return from the payment](/forum/29-payment-methods/890462-status-does-not-change-when-clients-return-from-the-payment#270668 "-- HikaShop version -- : 3.1.0 -- Joomla version -- : 3.7.2 -- PHP version -- : 7 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : status "created" Hello everyone, today for the surprise there is a problem in the communication between Paypal and my store. Everything was fine, but now the customers have begun to have the following problem: after having paid and return to my store, the order is still in the "created" state and no one has passed a "confirmated", with the consequent claim of the Client. The configuration of the "Paypal" plug-in is still as before and I do not know that it can go wrong. Does anyone know it can happen? Thank you. Greetings.")* I am seeing that what is happening is a delay, a longer delay in the confirmation of the payment. The previous payments that a couple of hours ago were in the "Created" state have now passed (two hours later) to the "Confirmed" status. I now have to pay another order and appears with the status "Created" and it has been 30 minutes and it continues as "Created". Has anyone ever seen this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTA0NjItc3RhdHVzLWRvZXMtbm90LWNoYW5nZS13aGVuLWNsaWVudHMtcmV0dXJuLWZyb20tdGhlLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile")** - [![Naujoël's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar43464.png)](/forum/user/43464-naujoel "View Naujoël's Profile") Topic Author - [ Offline](/forum/user/43464-naujoel) Less More - Posts: 8 - Thank you received: 0 - - 9 years 4 months ago [\#270678](#270678) by [Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile") Replied by *[Naujoël](/forum/user/43464-naujoel "View Naujoël's Profile")* on topic *[Status does not change when clients return from the payment](/forum/29-payment-methods/890462-status-does-not-change-when-clients-return-from-the-payment#270678 "-- HikaShop version -- : 3.1.0 -- Joomla version -- : 3.7.2 -- PHP version -- : 7 -- Browser(s) name and version -- : all -- Error-message(debug-mod must be tuned on) -- : status "created" Hello everyone, today for the surprise there is a problem in the communication between Paypal and my store. Everything was fine, but now the customers have begun to have the following problem: after having paid and return to my store, the order is still in the "created" state and no one has passed a "confirmated", with the consequent claim of the Client. The configuration of the "Paypal" plug-in is still as before and I do not know that it can go wrong. Does anyone know it can happen? Thank you. Greetings.")* Solved! Thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTA0NjItc3RhdHVzLWRvZXMtbm90LWNoYW5nZS13aGVuLWNsaWVudHMtcmV0dXJuLWZyb20tdGhlLXBheW1lbnQ/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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