[Skip to main content](#vessel-content) # Impossibile to pay orders from order list ## - **[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")** - [![elisir77's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33407-elisir77 "View elisir77's Profile") Topic Author - [ Offline](/forum/user/33407-elisir77) Less More - Posts: 9 - Thank you received: 1 - - 9 years 1 month ago - 9 years 1 month ago [\#277564](#277564) by [elisir77](/forum/user/33407-elisir77 "View elisir77's Profile") *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277564 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* was created by *[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")* -- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa - [ ![Schermata2017-09-04alle15.56.09.png](/forum/attachment/40128) ](/forum/attachment/40128 "...le15.56.09.png") [ ](/forum/attachment/40128?download=1 "...le15.56.09.png") Last edit: 9 years 1 month ago by [elisir77](/forum/user/33407-elisir77 "View elisir77's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 9 years 1 month ago - 9 years 1 month ago [\#277572](#277572) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277572 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* Hello, Sorry, but it's hard to follow you, can you provide some **screenshots** in order to better **understand context** for front-end and back-end. By the way, what do you mean by : > "the documentation is not aligned with my back end views" In order to guide you a little, see my screenshot for the front-end : [ ![orderList.png](/forum/attachment/40126) ](/forum/attachment/40126 "orderList.png") And for the back-end : [ ![orderBE.png](/forum/attachment/40127) ](/forum/attachment/40127 "orderBE.png") Switch your order to "**confirmed**" must (if your order statuses are well configured) define the order as "**paid**". Hope this will help you. regards - [ ![orderList.png](/forum/attachment/40126) ](/forum/attachment/40126 "orderList.png") [ ](/forum/attachment/40126?download=1 "orderList.png") - [ ![orderBE.png](/forum/attachment/40127) ](/forum/attachment/40127 "orderBE.png") [ ](/forum/attachment/40127?download=1 "orderBE.png") Last edit: 9 years 1 month ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")** - [![elisir77's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33407-elisir77 "View elisir77's Profile") Topic Author - [ Offline](/forum/user/33407-elisir77) Less More - Posts: 9 - Thank you received: 1 - - 9 years 1 month ago [\#277624](#277624) by [elisir77](/forum/user/33407-elisir77 "View elisir77's Profile") Replied by *[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")* on topic *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277624 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* Dear Philip, I've added a screenshot of my backend where there is no field where I can set the status of unpaid orders as said in the documentation. If you confront my screenshot with the one on the documentation you will see that I do not have fields such as Default oder status or Unpaid order status (see attachments). When I have an unpaid order (that cannot be marked as confirmed) and try to pay it via the orders page in my account, no PAY NOW button display, only "reorder". What should I do to set the unpaid order status? How come the button does not display even if I set to YES the Payment of orders not paid immediately? Thanks Elisa [ ![Schermata2017-09-05alle08.11.43.png](/forum/attachment/40139) ](/forum/attachment/40139 "...le08.11.43.png") [ ![Schermata2017-09-05alle08.13.59.png](/forum/attachment/40140) ](/forum/attachment/40140 "...le08.13.59.png") [ ![Schermata2017-09-04alle15.56.09_2017-09-05.png](/forum/attachment/40141) ](/forum/attachment/40141 "...2017-09-05.png") - [ ![Schermata2017-09-05alle08.11.43.png](/forum/attachment/40139) ](/forum/attachment/40139 "...le08.11.43.png") [ ](/forum/attachment/40139?download=1 "...le08.11.43.png") - [ ![Schermata2017-09-05alle08.13.59.png](/forum/attachment/40140) ](/forum/attachment/40140 "...le08.13.59.png") [ ](/forum/attachment/40140?download=1 "...le08.13.59.png") - [ ![Schermata2017-09-04alle15.56.09_2017-09-05.png](/forum/attachment/40141) ](/forum/attachment/40141 "...2017-09-05.png") [ ](/forum/attachment/40141?download=1 "...2017-09-05.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 9 years 1 month ago [\#277640](#277640) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277640 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* Dear Elisa, > I've added a screenshot of my backend where there is no field where I can set the status of unpaid orders as said in the documentation Yes that's because through the last Hikashop version, you can now change the status of unpaid orders through the page "Hikashop->System->Order Statuses". Best regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")** - [![elisir77's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33407-elisir77 "View elisir77's Profile") Topic Author - [ Offline](/forum/user/33407-elisir77) Less More - Posts: 9 - Thank you received: 1 - - 9 years 1 month ago [\#277752](#277752) by [elisir77](/forum/user/33407-elisir77 "View elisir77's Profile") Replied by *[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")* on topic *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277752 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* Just to have all cleared.. every time an order is not being paid I have go there manually and set it to UNPAID? there is no way to set this status automatically? thank you so much elisa Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 9 years 1 month ago [\#277763](#277763) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277763 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* Hello, HikaShop Essential and Business have a plugin named "Hikashop Orders Automatic Cancel Plugin". That plugin works with the "cron" system (so that's why it requires a commercial edition of HikaShop) and it cancel the orders which haven't been paid after some time (the period, in second, that you can configure). Basically, it takes the "created" orders and mark them as "cancel". Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")** - [![elisir77's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33407-elisir77 "View elisir77's Profile") Topic Author - [ Offline](/forum/user/33407-elisir77) Less More - Posts: 9 - Thank you received: 1 - - 9 years 1 month ago [\#277822](#277822) by [elisir77](/forum/user/33407-elisir77 "View elisir77's Profile") Replied by *[elisir77](/forum/user/33407-elisir77 "View elisir77's Profile")* on topic *[Impossibile to pay orders from order list](/forum/29-payment-methods/891799-impossibile-to-pay-orders-from-order-list#277822 "-- HikaShop version -- : 3.2.0 -- Joomla version -- : 3.4.7 I cannot see a Pay order button in the order list when an order has not been paid. And the documentation is not aligned with my back end views, I cannot find a place to set the order status when it is unpaid. And if someone try to pay it after it is impossible. As you can see from the attachment there is no way to set the order status in the configuration. How come? Thanks Elisa")* Thanks Jerome, that might be useful! regards Elisa Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTE3OTktaW1wb3NzaWJpbGUtdG8tcGF5LW9yZGVycy1mcm9tLW9yZGVyLWxpc3Q/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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