[Skip to main content](#vessel-content) # PayPal Order Status indicates created and not confirmed. ## - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 8 months ago [\#288275](#288275) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") *[PayPal Order Status indicates created and not confirmed.](/forum/29-payment-methods/893863-paypal-order-status-indicates-created-and-not-confirmed#288275 "-- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 5.6.33 -- Browser(s) name and version -- : Firefox/Chrom I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing?")* was created by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* -- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 5.6.33 -- Browser(s) name and version -- : Firefox/Chrom I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing? Part of the message is hidden for the guests. Please log in or register to see it. - [ ![paypal-02.jpg](/forum/attachment/42704) ](/forum/attachment/42704 "paypal-02.jpg") [ ](/forum/attachment/42704?download=1 "paypal-02.jpg") - [ ![paypal-01.jpg](/forum/attachment/42705) ](/forum/attachment/42705 "paypal-01.jpg") [ ](/forum/attachment/42705?download=1 "paypal-01.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTM4NjMtcGF5cGFsLW9yZGVyLXN0YXR1cy1pbmRpY2F0ZXMtY3JlYXRlZC1hbmQtbm90LWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14280 - - 8 years 8 months ago [\#288295](#288295) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Order Status indicates created and not confirmed.](/forum/29-payment-methods/893863-paypal-order-status-indicates-created-and-not-confirmed#288295 "-- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 5.6.33 -- Browser(s) name and version -- : Firefox/Chrom I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing?")* Hi, You have the "enable validation mode" setting activated. This means that when the payment are done, you have to validate them on your PayPal merchant account to receive the money. Once done, HikaShop will receive the payment notification from PayPal and the order status should be changed to confirmed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTM4NjMtcGF5cGFsLW9yZGVyLXN0YXR1cy1pbmRpY2F0ZXMtY3JlYXRlZC1hbmQtbm90LWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 8 months ago [\#288344](#288344) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Replied by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* on topic *[PayPal Order Status indicates created and not confirmed.](/forum/29-payment-methods/893863-paypal-order-status-indicates-created-and-not-confirmed#288344 "-- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 5.6.33 -- Browser(s) name and version -- : Firefox/Chrom I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing?")* Thanks Nicolas, I have disabled "enable validation mode" as I don't want to have to validate each transaction. After the transaction the status is still created. I then tested the transaction on a different PayPal account and the status "confirmed" upon the PayPal transaction. That's good news. I just need to look into original PayPal account to see why this is happening. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTM4NjMtcGF5cGFsLW9yZGVyLXN0YXR1cy1pbmRpY2F0ZXMtY3JlYXRlZC1hbmQtbm90LWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 8 months ago [\#288440](#288440) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Replied by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* on topic *[PayPal Order Status indicates created and not confirmed.](/forum/29-payment-methods/893863-paypal-order-status-indicates-created-and-not-confirmed#288440 "-- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 5.6.33 -- Browser(s) name and version -- : Firefox/Chrom I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing?")* I've looked at the original PayPal (doesn't confirm) account and my test account (confirms) and I don't see any indications why orders are not being confirmed with the original one. Any ideas to why this is occurring would be appreciated. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTM4NjMtcGF5cGFsLW9yZGVyLXN0YXR1cy1pbmRpY2F0ZXMtY3JlYXRlZC1hbmQtbm90LWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")** - [![jukeboxjunkey's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar15117.png)](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Topic Author - [ Offline](/forum/user/15117-jukeboxjunkey) Less More - Posts: 33 - Thank you received: 2 - - - - 8 years 8 months ago [\#288442](#288442) by [jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile") Replied by *[jukeboxjunkey](/forum/user/15117-jukeboxjunkey "View jukeboxjunkey's Profile")* on topic *[PayPal Order Status indicates created and not confirmed.](/forum/29-payment-methods/893863-paypal-order-status-indicates-created-and-not-confirmed#288442 "-- HikaShop version -- : 3.3.0 -- Joomla version -- : 3.8.5 -- PHP version -- : 5.6.33 -- Browser(s) name and version -- : Firefox/Chrom I've gone through the troubleshooting list regarding this issue but I haven't found a resolution. Please note the payment logs. What am I missing?")* Updated PayPal's IPN configuration. Fixed the problem. Profile >> Profile and Settings >> My Selling Tools >> Instant Payment Notifications >> Notification URL >> [ www.mywebsite.com/index.php?option=com\_h...pl=component&lang=en](http://www.mywebsite.com/index.php?option=com_h...pl=component&lang=en) The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTM4NjMtcGF5cGFsLW9yZGVyLXN0YXR1cy1pbmRpY2F0ZXMtY3JlYXRlZC1hbmQtbm90LWNvbmZpcm1lZD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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