[Skip to main content](#vessel-content) # Issue with Paypal Pro- Internal Server Error with "Instant Capture" ## - **[manoj.infowind](/forum/user/56380-manoj-infowind "View manoj.infowind's Profile")** - [![manoj.infowind's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/56380-manoj-infowind "View manoj.infowind's Profile") Topic Author - [ Offline](/forum/user/56380-manoj-infowind) Less More - Posts: 29 - Thank you received: 0 - - 8 years 5 months ago [\#293579](#293579) by [manoj.infowind](/forum/user/56380-manoj-infowind "View manoj.infowind's Profile") *[Issue with Paypal Pro- Internal Server Error with "Instant Capture"](/forum/29-payment-methods/894907-issue-with-paypal-pro-internal-server-error-with-instant-capture#293579 "-- HikaShop version -- : HikaShop Business: 3.4.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : PayPal Pro Internal Server error on checkout Hi, I am using Paypal pro as payment method, but I am facing following issues in order to have it configured- This is the my configuration screen for paypal pro, here when I have "Instant Capture" enabled as following - prntscr.com/jqkits It gives me following error on last step of the checkout and transaction is not process prntscr.com/jqifqn But, when I disabled "Instant Capture". It shows me thank you message on checkout with success, but the transaction is not reflated on the my paypal account/dashboard. Please review the and let me know, CREDENTIALS ARE SAME AS PROVIDED EARLIER")* was created by *[manoj.infowind](/forum/user/56380-manoj-infowind "View manoj.infowind's Profile")* -- HikaShop version -- : HikaShop Business: 3.4.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : PayPal Pro Internal Server error on checkout Hi, I am using Paypal pro as payment method, but I am facing following issues in order to have it configured- This is the my configuration screen for paypal pro, here when I have "Instant Capture" enabled as following - prntscr.com/jqkits It gives me following error on last step of the checkout and transaction is not process prntscr.com/jqifqn But, when I disabled "Instant Capture". It shows me thank you message on checkout with success, but the transaction is not reflated on the my paypal account/dashboard. Please review the and let me know, CREDENTIALS ARE SAME AS PROVIDED EARLIER Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTQ5MDctaXNzdWUtd2l0aC1wYXlwYWwtcHJvLWludGVybmFsLXNlcnZlci1lcnJvci13aXRoLWluc3RhbnQtY2FwdHVyZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 8 years 5 months ago [\#293598](#293598) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Issue with Paypal Pro- Internal Server Error with "Instant Capture"](/forum/29-payment-methods/894907-issue-with-paypal-pro-internal-server-error-with-instant-capture#293598 "-- HikaShop version -- : HikaShop Business: 3.4.0 -- Joomla version -- : 3.4.5 -- PHP version -- : 5.6.31 -- Error-message(debug-mod must be tuned on) -- : PayPal Pro Internal Server error on checkout Hi, I am using Paypal pro as payment method, but I am facing following issues in order to have it configured- This is the my configuration screen for paypal pro, here when I have "Instant Capture" enabled as following - prntscr.com/jqkits It gives me following error on last step of the checkout and transaction is not process prntscr.com/jqifqn But, when I disabled "Instant Capture". It shows me thank you message on checkout with success, but the transaction is not reflated on the my paypal account/dashboard. Please review the and let me know, CREDENTIALS ARE SAME AS PROVIDED EARLIER")* Hello, First, can you activated **Debug** mode in order to get some clue on your Paypal Pro processing in your **log** ? Learn more about the log, [ ](https://www.hikashop.com/support/documentation/295)[ www.hikashop.com/support/documentation/295here](https://www.hikashop.com/support/documentation/295here) And later, process some tests and provide the log to our **[ Contact us](https://www.hikashop.com/support/contact-us.html)** form (with the **url to this topic in your message**). The other idea, is that maybe the instant capture process **isn't available anymore or unavailable with your Paypal account** ? Maybe the Paypal support can give us some advice on this specific point ? Awaiting news from you. regards Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTQ5MDctaXNzdWUtd2l0aC1wYXlwYWwtcHJvLWludGVybmFsLXNlcnZlci1lcnJvci13aXRoLWluc3RhbnQtY2FwdHVyZT90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.050 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)