[Skip to main content](#vessel-content) # PayPal payment issue ## - **[artroland](/forum/user/16630-artroland "View artroland's Profile")** - [![artroland's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/16630-artroland "View artroland's Profile") Topic Author - [ Offline](/forum/user/16630-artroland) Less More - Posts: 13 - Thank you received: 0 - - 8 years 4 months ago [\#294364](#294364) by [artroland](/forum/user/16630-artroland "View artroland's Profile") *[PayPal payment issue](/forum/29-payment-methods/895061-paypal-payment-issue#294364 "-- url of the page with the problem -- : outerlayerskins.com/ -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- Browser(s) name and version -- : Chrome 67 -- Error-message(debug-mod must be tuned on) -- : Not an error message - PayPal payments are initiated, but not completed. Not an error message - PayPal payments are initiated, but not completed, then the client is taken back to the site and are told their order has been placed, but the order actually shows as being cancelled on my back end. Any suggestions? I know this is possibly a PayPal issue, but I cannot find where it would be triggered by my installation in order to correct it.")* was created by *[artroland](/forum/user/16630-artroland "View artroland's Profile")* -- url of the page with the problem -- : [ outerlayerskins.com/](http://outerlayerskins.com/) -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- Browser(s) name and version -- : Chrome 67 -- Error-message(debug-mod must be tuned on) -- : Not an error message - PayPal payments are initiated, but not completed. Not an error message - PayPal payments are initiated, but not completed, then the client is taken back to the site and are told their order has been placed, but the order actually shows as being cancelled on my back end. Any suggestions? I know this is possibly a PayPal issue, but I cannot find where it would be triggered by my installation in order to correct it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTUwNjEtcGF5cGFsLXBheW1lbnQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 8 years 4 months ago [\#294366](#294366) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[PayPal payment issue](/forum/29-payment-methods/895061-paypal-payment-issue#294366 "-- url of the page with the problem -- : outerlayerskins.com/ -- HikaShop version -- : 3.4.0 -- Joomla version -- : 3.8.8 -- Browser(s) name and version -- : Chrome 67 -- Error-message(debug-mod must be tuned on) -- : Not an error message - PayPal payments are initiated, but not completed. Not an error message - PayPal payments are initiated, but not completed, then the client is taken back to the site and are told their order has been placed, but the order actually shows as being cancelled on my back end. Any suggestions? I know this is possibly a PayPal issue, but I cannot find where it would be triggered by my installation in order to correct it.")* Hello, You will find the documentation page related to paypal issue here : [ www.hikashop.com/support/documentation/1...nt-paypal-error.html](https://www.hikashop.com/support/documentation/10-documentation/hikashop/33-hikashop-payment-paypal-error.html) Please perform the basis checks (explained in the documentation) regarding the IPN and check your emails in case you have notification for refused IPN (due to not authorize IP, etc). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTUwNjEtcGF5cGFsLXBheW1lbnQtaXNzdWU/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? 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