[Skip to main content](#vessel-content) # How to configure the Alipay payment plugin in Hikashop ## - **[yhshih](/forum/user/45426-yhshih "View yhshih's Profile")** - [![yhshih's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45426-yhshih "View yhshih's Profile") Topic Author - [ Offline](/forum/user/45426-yhshih) Less More - Posts: 14 - Thank you received: 0 - - 8 years 1 week ago [\#299050](#299050) by [yhshih](/forum/user/45426-yhshih "View yhshih's Profile") *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#299050 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* was created by *[yhshih](/forum/user/45426-yhshih "View yhshih's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance - [ ![15395669111.png](/forum/attachment/45076) ](/forum/attachment/45076 "15395669111.png") [ ](/forum/attachment/45076?download=1 "15395669111.png") - [ ![15395669301.png](/forum/attachment/45077) ](/forum/attachment/45077 "15395669301.png") [ ](/forum/attachment/45077?download=1 "15395669301.png") - [ ![15395669451.png](/forum/attachment/45078) ](/forum/attachment/45078 "15395669451.png") [ ](/forum/attachment/45078?download=1 "15395669451.png") - [ ![alipay.png](/forum/attachment/45079) ](/forum/attachment/45079 "alipay.png") [ ](/forum/attachment/45079?download=1 "alipay.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 1 week ago [\#299055](#299055) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#299055 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* Hello, The plugin doesn't seem to be compatible with their partner mode, you should set the "Payment mode" option to Direct and test it again. Kind regards, Mohamed Thelji. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[yhshih](/forum/user/45426-yhshih "View yhshih's Profile")** - [![yhshih's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/45426-yhshih "View yhshih's Profile") Topic Author - [ Offline](/forum/user/45426-yhshih) Less More - Posts: 14 - Thank you received: 0 - - 8 years 1 week ago [\#299100](#299100) by [yhshih](/forum/user/45426-yhshih "View yhshih's Profile") Replied by *[yhshih](/forum/user/45426-yhshih "View yhshih's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#299100 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* Hi I changed the Payment mode to "Direct," but the same error appeared during checkout. Did I miss some information? I didn't enter any information in the "Specific configuration" area. How do I solve this? Thanks - [ ![15396530811.png](/forum/attachment/45093) ](/forum/attachment/45093 "15396530811.png") [ ](/forum/attachment/45093?download=1 "15396530811.png") - [ ![15396531961.png](/forum/attachment/45094) ](/forum/attachment/45094 "15396531961.png") [ ](/forum/attachment/45094?download=1 "15396531961.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 8 years 1 week ago [\#299115](#299115) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#299115 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* Hello, Can you also try it with the "Server to server" option set to YES and test it again ? If it's still not working, then you should probably directly contact the Alipay support regarding that error message to know if it's coming from your credentials. Kind regards, Mohamed Thelji. The following user(s) said Thank You: [yhshih](/forum/user/45426-yhshih "View yhshih's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Quinn Qiu](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile")** - [![Quinn Qiu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile") - [ Offline](/forum/user/57932-quinn-qiu) Less More - Posts: 2 - Thank you received: 0 - - 6 years 2 months ago [\#322554](#322554) by [Quinn Qiu](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile") Replied by *[Quinn Qiu](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#322554 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* I tried Alipy plugin with Hikashop, but always failed, it maybe need approve or agreement with Alipy officials, so can we use other plugin for the China mainland people, such as Wechart payment option? or Credit card? Thanks for your advise. Quinn Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 6 years 2 months ago - 6 years 2 months ago [\#322607](#322607) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#322607 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* Hello, That's true. > so can we use other plugin for the China mainland people, such as Wechart payment option? or Credit card? Thanks for your advise. Quinn You'll find here the list of all available Hikashop Payment methods [ www.hikashop.com/support/documentation.html#hk5](https://www.hikashop.com/support/documentation.html#hk5) Kind regards, Mohamed. Last edit: 6 years 2 months ago by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Quinn Qiu](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile")** - [![Quinn Qiu's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile") - [ Offline](/forum/user/57932-quinn-qiu) Less More - Posts: 2 - Thank you received: 0 - - 5 years 11 months ago [\#326397](#326397) by [Quinn Qiu](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile") Replied by *[Quinn Qiu](/forum/user/57932-quinn-qiu "View Quinn Qiu's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#326397 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* Due to Alipay is a unique company in China, I bought a new version of 2020 Hikashop Essential, I still have trouble to have it working. I sent you email, no reply yet, because the Alipay portal only has 3 box for key in information, 5 box for Selection, and 5 Yes and No for Selection, why don't you give us a standard sample? There are not many Alipay company in the world. If your plugin is not compatible with Alipay company, we have to request refund. I contact Alipay office, they let me asking you: if your Alipay interface is in the following list:1. create_forex_trade 2, create_forex_trade_wap 3. mobile.securitypay.pay ? Please advise me ASAP. Thanks. Quinn Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 10 months ago [\#326445](#326445) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[How to configure the Alipay payment plugin in Hikashop](/forum/29-payment-methods/895952-how-to-configure-the-alipay-payment-plugin-in-hikashop#326445 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 Dear support, I have a question that is how to configure the Alipay payment plugin in Hikashop. When I check out the product with Alipay, the page shows an error; I attached the screenshot for reference. The error code is ILLEGAL_PARTNER. I don't know how to configure it at the back-end. Can you help me? Thanks in advance")* Hello Quinn, > they let me asking you: if your Alipay interface is in the following list:1. create\_forex\_trade 2, create\_forex\_trade\_wap 3. mobile.securitypay.pay ? If you want to test the Alipay plugin and check it's configuration interface, you can check it using our demo website (username: demo / password: demo) : [ demo.hikashop.com/administrator/index.ph...nt\_edit&payment\_id=5](https://demo.hikashop.com/administrator/index.php?option=com_hikashop&ctrl=plugins&plugin_type=payment&task=edit&name=alipay&subtask=payment_edit&payment_id=5) Also, we have a "30-day money-back guarantee" policy, so you'll just have to contact us about it using our contact form if needed : [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTU5NTItaG93LXRvLWNvbmZpZ3VyZS10aGUtYWxpcGF5LXBheW1lbnQtcGx1Z2luLWluLWhpa2FzaG9wP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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