[Skip to main content](#vessel-content) # Stripe : successful in test mode not in live mode ## - **[nmanek](/forum/user/6804-nmanek "View nmanek's Profile")** - [![nmanek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6804-nmanek "View nmanek's Profile") Topic Author - [ Offline](/forum/user/6804-nmanek) Less More - Posts: 37 - Thank you received: 1 - - 7 years 6 months ago [\#306157](#306157) by [nmanek](/forum/user/6804-nmanek "View nmanek's Profile") *[Stripe : successful in test mode not in live mode](/forum/29-payment-methods/897389-stripe-successful-in-test-mode-not-in-live-mode#306157 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.1.28 -- Browser(s) name and version -- : Google Chrome 73.0.3683.103 -- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. Hi, I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe. Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned: So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with? I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me! Many thanks if you can help Regards Niamh")* was created by *[nmanek](/forum/user/6804-nmanek "View nmanek's Profile")* -- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.1.28 -- Browser(s) name and version -- : Google Chrome 73.0.3683.103 -- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. Hi, I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe. Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned: Error charge : No such customer: cus\_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with? I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me! Many thanks if you can help Regards Niamh Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTczODktc3RyaXBlLXN1Y2Nlc3NmdWwtaW4tdGVzdC1tb2RlLW5vdC1pbi1saXZlLW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 7 years 6 months ago [\#306160](#306160) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe : successful in test mode not in live mode](/forum/29-payment-methods/897389-stripe-successful-in-test-mode-not-in-live-mode#306160 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.1.28 -- Browser(s) name and version -- : Google Chrome 73.0.3683.103 -- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. Hi, I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe. Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned: So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with? I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me! Many thanks if you can help Regards Niamh")* Hello, Which plugin are you using exactly ? Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTczODktc3RyaXBlLXN1Y2Nlc3NmdWwtaW4tdGVzdC1tb2RlLW5vdC1pbi1saXZlLW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nmanek](/forum/user/6804-nmanek "View nmanek's Profile")** - [![nmanek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6804-nmanek "View nmanek's Profile") Topic Author - [ Offline](/forum/user/6804-nmanek) Less More - Posts: 37 - Thank you received: 1 - - 7 years 6 months ago [\#306180](#306180) by [nmanek](/forum/user/6804-nmanek "View nmanek's Profile") Replied by *[nmanek](/forum/user/6804-nmanek "View nmanek's Profile")* on topic *[Stripe : successful in test mode not in live mode](/forum/29-payment-methods/897389-stripe-successful-in-test-mode-not-in-live-mode#306180 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.1.28 -- Browser(s) name and version -- : Google Chrome 73.0.3683.103 -- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. Hi, I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe. Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned: So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with? I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me! Many thanks if you can help Regards Niamh")* Hi I am using Stripe (v2) I want to try it out free before I purchase V3 Sorry, I am not very technical so any guidance you can give me would be much appreciated! Regards Niamh Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTczODktc3RyaXBlLXN1Y2Nlc3NmdWwtaW4tdGVzdC1tb2RlLW5vdC1pbi1saXZlLW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4077 - - [](http://obsi.dev) - 7 years 6 months ago [\#306182](#306182) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe : successful in test mode not in live mode](/forum/29-payment-methods/897389-stripe-successful-in-test-mode-not-in-live-mode#306182 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.1.28 -- Browser(s) name and version -- : Google Chrome 73.0.3683.103 -- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. Hi, I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe. Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned: So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with? I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me! Many thanks if you can help Regards Niamh")* Hello, Stripe V2 plugin store the Stripe Customer ID in the user object (in the database), under the serialize "user_params" column. While the plugin do not make the difference between development and production environment, the customer made for your tests are also used for the production. So you need to clean the "user_params" for these users so they won't have any stripe account id anymore and the plugin will re-create them in production environment. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. The following user(s) said Thank You: [nmanek](/forum/user/6804-nmanek "View nmanek's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTczODktc3RyaXBlLXN1Y2Nlc3NmdWwtaW4tdGVzdC1tb2RlLW5vdC1pbi1saXZlLW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nmanek](/forum/user/6804-nmanek "View nmanek's Profile")** - [![nmanek's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/6804-nmanek "View nmanek's Profile") Topic Author - [ Offline](/forum/user/6804-nmanek) Less More - Posts: 37 - Thank you received: 1 - - 7 years 6 months ago [\#306209](#306209) by [nmanek](/forum/user/6804-nmanek "View nmanek's Profile") Replied by *[nmanek](/forum/user/6804-nmanek "View nmanek's Profile")* on topic *[Stripe : successful in test mode not in live mode](/forum/29-payment-methods/897389-stripe-successful-in-test-mode-not-in-live-mode#306209 "-- HikaShop version -- : 4.0.3 -- Joomla version -- : 3.9.5 -- PHP version -- : 7.1.28 -- Browser(s) name and version -- : Google Chrome 73.0.3683.103 -- Error-message(debug-mod must be tuned on) -- : Error charge : No such customer: cus_Eu6Mm86Ii0WAyb; a similar object exists in test mode, but a live mode key was used to make this request. Hi, I have installed the Stripe payment plugin and successfully tested with the suggested test cards provided by Stripe. Next I enabled my Live API keys and entered them into the plugin; then I tried a live transaction with my own card but the following error is returned: So, I am not sure if this is due to a missing setting in my Stripe account or if I am missing something on my website/Hikashop configuration? Is this something you can assist me with? I plan to purchase the paid Stripe plugin before new 3D Secure rules in September but I wanted to try the free version now to make sure it works for me! Many thanks if you can help Regards Niamh")* Thanks so much Jerome That worked perfectly! Just to be specific for other users who might be reviewing the forum it is the table: xxxx_hikashop_user Regards Niamh Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy84OTczODktc3RyaXBlLXN1Y2Nlc3NmdWwtaW4tdGVzdC1tb2RlLW5vdC1pbi1saXZlLW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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