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#   how do I resend a payment link?

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- **[Mastamatey](/forum/user/45616-mastamatey "View Mastamatey's Profile")**
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6 years 8 months ago [\#316099](#316099) by [Mastamatey](/forum/user/45616-mastamatey "View Mastamatey's Profile")  *[how do I resend a payment link?](/forum/29-payment-methods/899256-how-do-i-resend-a-payment-link#316099 "Hi, everybody. I have this problem. A person placed an order in my online store, I sent him an email with a link to the payment, he accidentally decided to go back to the previous page after switching...")* was created by *[Mastamatey](/forum/user/45616-mastamatey "View Mastamatey's Profile")*

Hi, everybody. I have this problem. A person placed an order in my online store, I sent him an email with a link to the payment, he accidentally decided to go back to the previous page after switching to the payment process . After that, when he tried to switch to payment, a message appears: Error! An order with this number has already been processed . how do I resend a payment link?

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6 years 8 months ago [\#316101](#316101) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[how do I resend a payment link?](/forum/29-payment-methods/899256-how-do-i-resend-a-payment-link#316101 "Hi, everybody. I have this problem. A person placed an order in my online store, I sent him an email with a link to the payment, he accidentally decided to go back to the previous page after switching...")*

Hi,

That's not an error coming from HikaShop but directly from the payment gateway to avoid duplicate payments for the same order.
The only option is to create a copy of the order so that it has another order number.
Check the checkbox of that order on the order listing and click on the "copy" button.
Then, you can use the "email" button of that order to send an email with the payment link for that order.

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