[Skip to main content](#vessel-content) # PayPal Payment doesn't navigate to Cancel URL ## - **[xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile")** - [![xatzopou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35543-xatzopou "View xatzopou's Profile") Topic Author - [ Offline](/forum/user/35543-xatzopou) Less More - Posts: 52 - Thank you received: 1 - - 6 years 5 months ago [\#320009](#320009) by [xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile") *[PayPal Payment doesn't navigate to Cancel URL](/forum/29-payment-methods/900031-paypal-payment-doesnt-navigate-to-cancel-url#320009 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 Hello, I have configured the Hikashop PayPal plugin to redirect to a Cancel url ( /cancel-paypal - you may check this at petshop.gr/cancel-paypal ) but it doesn't work. Instead, it redirects to petshop.gr/index.php?option=com_hikashop...=mZfZVoap&Itemid=469 where no message is displayed. However, Return url ( /return-paypal - you may check this at petshop.gr/return-paypal ) is working and the message is displayed. Best regards. Makis")* was created by *[xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile")* -- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 Hello, I have configured the Hikashop PayPal plugin to redirect to a Cancel url ( /cancel-paypal - you may check this at [ petshop.gr/cancel-paypal](https://petshop.gr/cancel-paypal) ) but it doesn't work. Instead, it redirects to [ petshop.gr/index.php?option=com\_hikashop...=mZfZVoap&Itemid=469](https://petshop.gr/index.php?option=com_hikashop&ctrl=order&task=cancel_order&order_id=2642&order_token=mZfZVoap&Itemid=469) [ ![Paypalsettings.png](/forum/attachment/49561) ](/forum/attachment/49561 "...alsettings.png") where no message is displayed. However, Return url ( /return-paypal - you may check this at [ petshop.gr/return-paypal](https://petshop.gr/return-paypal) ) is working and the message is displayed. Best regards. Makis - [ ![Paypalsettings.png](/forum/attachment/49561) ](/forum/attachment/49561 "...alsettings.png") [ ](/forum/attachment/49561?download=1 "...alsettings.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDAwMzEtcGF5cGFsLXBheW1lbnQtZG9lc250LW5hdmlnYXRlLXRvLWNhbmNlbC11cmw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 6 years 5 months ago [\#320088](#320088) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Payment doesn't navigate to Cancel URL](/forum/29-payment-methods/900031-paypal-payment-doesnt-navigate-to-cancel-url#320088 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 Hello, I have configured the Hikashop PayPal plugin to redirect to a Cancel url ( /cancel-paypal - you may check this at petshop.gr/cancel-paypal ) but it doesn't work. Instead, it redirects to petshop.gr/index.php?option=com_hikashop...=mZfZVoap&Itemid=469 where no message is displayed. However, Return url ( /return-paypal - you may check this at petshop.gr/return-paypal ) is working and the message is displayed. Best regards. Makis")* Hi, I think that it's linked to the fact that your checkout is in guest mode. Try changing the code: Code: if(!$connected && !empty($order->order_user_id)) return false; to: Code: if(!$connected && !empty($order->order_user_id)) { $token = hikaInput::get()->getVar('order_token'); if(empty($token)) $token = $app->getUserState('com_hikashop.order_token'); if(empty($order->order_token) || $token != $order->order_token) { // invalid token in the URL return false; } } in the file components/com_hikashop/controllers/order.php That should hopefully fix the problem and we can include that patch for the next release of HikaShop. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDAwMzEtcGF5cGFsLXBheW1lbnQtZG9lc250LW5hdmlnYXRlLXRvLWNhbmNlbC11cmw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile")** - [![xatzopou's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/35543-xatzopou "View xatzopou's Profile") Topic Author - [ Offline](/forum/user/35543-xatzopou) Less More - Posts: 52 - Thank you received: 1 - - 6 years 5 months ago [\#320097](#320097) by [xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile") Replied by *[xatzopou](/forum/user/35543-xatzopou "View xatzopou's Profile")* on topic *[PayPal Payment doesn't navigate to Cancel URL](/forum/29-payment-methods/900031-paypal-payment-doesnt-navigate-to-cancel-url#320097 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 Hello, I have configured the Hikashop PayPal plugin to redirect to a Cancel url ( /cancel-paypal - you may check this at petshop.gr/cancel-paypal ) but it doesn't work. Instead, it redirects to petshop.gr/index.php?option=com_hikashop...=mZfZVoap&Itemid=469 where no message is displayed. However, Return url ( /return-paypal - you may check this at petshop.gr/return-paypal ) is working and the message is displayed. Best regards. Makis")* No, it doesn't worked. Order still marked as Created and it returned to the URL where you will be redirected when the cart is empty (System -> Configuration -> Main -> Cart -> Field "URL where you will be redirected when the cart is empty"). I attach you the corrected file in case I wrote something wrong. If it is possible attach me the correct file. Thank you for your reply. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDAwMzEtcGF5cGFsLXBheW1lbnQtZG9lc250LW5hdmlnYXRlLXRvLWNhbmNlbC11cmw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86324 - Thank you received: 14286 - - 6 years 5 months ago [\#320147](#320147) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Payment doesn't navigate to Cancel URL](/forum/29-payment-methods/900031-paypal-payment-doesnt-navigate-to-cancel-url#320147 "-- HikaShop version -- : 4.3.0 -- Joomla version -- : 3.9.18 -- PHP version -- : 7.3.18 Hello, I have configured the Hikashop PayPal plugin to redirect to a Cancel url ( /cancel-paypal - you may check this at petshop.gr/cancel-paypal ) but it doesn't work. Instead, it redirects to petshop.gr/index.php?option=com_hikashop...=mZfZVoap&Itemid=469 where no message is displayed. However, Return url ( /return-paypal - you may check this at petshop.gr/return-paypal ) is working and the message is displayed. Best regards. Makis")* Hi, The file is fine. So there is apparently more to it. Could you provide a FTP access and precise instructions to reproduce the problem on your website so that I can look deeper into it ? You can provide that along with a link to this thread via our contact form: [ www.hikashop.com/support/contact-us.html](https://www.hikashop.com/support/contact-us.html) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDAwMzEtcGF5cGFsLXBheW1lbnQtZG9lc250LW5hdmlnYXRlLXRvLWNhbmNlbC11cmw/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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