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#   Paypal Express Shipping address on orders

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5 years 10 months ago [\#326729](#326729) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326729 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")* was created by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")*

-- HikaShop version -- : 4.4
-- Joomla version -- : 3.9.23
-- PHP version -- : 7.4.13
-- Browser(s) name and version -- : Chrome

Hello,

I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.

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5 years 10 months ago [\#326734](#326734) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326734 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hi,

The shipping address will only appear on the invoice if a shipping method has been selected.
So you nee to create a shipping method via the menu System&gt;Shipping methods of HikaShop, even if the customer won't select it as he will skip your checkout to use PayPal's.
That way, when the order is created from the cart, the shipping method will be added to the order and the shipping address coming from PayPal Express will appear on the invoice.

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5 years 10 months ago [\#326743](#326743) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326743 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

I do have several manual shipping methods created that are selected based on product cost and country of customer. Is there a setting on these that I need to set correctly.

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5 years 10 months ago [\#326760](#326760) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")  Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326760 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hello,

If you're able to complete the checkout without having to enter a shipping address or a select a shipping method, then it probably means that you are selling "virtual products" (products without a defined weight configured through its configuration page).

So if you want the shipping address to be displayed, then the solution will be to either add a weight to your products, or set the "Force shipping regardless of weight" option to YES via "Hikashop-&gt;System-&gt;Configuration-&gt;Checkout".

Kind regards,
Mohamed.

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5 years 10 months ago [\#326798](#326798) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326798 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

All of our products have a generic weight since the shipping is determined by the amount of the order. There are 5 tiers for each of the three shipping zones. When Authorize.net is used for Credit card everything seems to work correctly, shipping address is there. I was reviewing paypal express orders and doing some test orders to get the "created" order, that when viewing the order details under additional information the shipping area shows the cost but the shipping method of that cost is not shows, just "none". The amount of the shipping method for the order is being included in the total sent to paypal and is paid.

I figure I have something off in the settings but not sure what it could be.

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5 years 10 months ago [\#326821](#326821) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile")  Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326821 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hi,

Then please check the "Clean cart when order is" setting.
You need to make sure it is set to "confirmed" and not "created". Otherwise, the cart will be cleared from the user session when the user comes back from PayPal and the order is created with the information from PayPal, and thus it won't be possible to use the shipping method as the cart (and the shipping method selected for it) will have already been cleared from the user session.

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5 years 10 months ago -  5 years 10 months ago [\#326830](#326830) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326830 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

I just double checked that setting and I do have it set to confirm. It was set to created and it was causing a coupon issue with paypal express.

I edited the Paypal Express orders to have the correct shipping method selected for the cost of shipping. Once I did that, the shipping address showed up on the two invoice options to print. Now I just need to figure out how to have it save the selected shipping method.

Customers only have one option for shipping method, since it is bases on the Zone there country is in and the amount of the order.

Last edit: 5 years 10 months ago by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile").

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5 years 10 months ago -  5 years 10 months ago [\#326872](#326872) by [Philip](/forum/user/34318-philip "View Philip's Profile")  Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326872 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hello,

Can you provide via our **[ Contact us](https://www.hikashop.com/support/contact-us.html)** form ftp access in order to process some test on your website, please ?
Tell us, if your website is currently on production phase in order to know if we need to take precautions.
Don't forget to add in your message an **Url link to this topic**.

Awaiting news from you to progress on your subject.
Regards

Last edit: 5 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile").

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5 years 10 months ago -  5 years 10 months ago [\#326891](#326891) by [Philip](/forum/user/34318-philip "View Philip's Profile")  Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#326891 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hello again,

Please provide with your Ftp access these elements :
- A **backend access** (with the full access)
- A **step by step** process, and everything required to complete the order, elements like sandbox **customer reference** **AND** **Test Credit Card**, the point is to reproduce exactly your Paypal express test, and see precisely, what you see.

This will allow us to solve directly on your website your issue, precise as well if your website is production phase.
Awaiting your returns to progress on your subject.

Regards

Last edit: 5 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile").

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5 years 10 months ago [\#327002](#327002) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327002 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

I will work on this tomorrow, I did not see the email notification about new post and last two days have been a bit of a blur with a 8 month old. The web site is in production, it opened for customer use on November 25th.

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5 years 10 months ago -  5 years 10 months ago [\#327024](#327024) by [Philip](/forum/user/34318-philip "View Philip's Profile")  Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327024 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hello,

Yes, but don't forget to provide required elements in my previous message.
I precise that you have to provide these via our **[ Contact us](https://www.hikashop.com/support/contact-us.html)** form as I forget to explain this previously.
Just add in your message an **Url link to this topic**.

Regards

Last edit: 5 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile").

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5 years 10 months ago [\#327238](#327238) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327238 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

I have sent the message.

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5 years 10 months ago -  5 years 10 months ago [\#327259](#327259) by [Philip](/forum/user/34318-philip "View Philip's Profile")  Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327259 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hello,

We have recieved your elements but unfortunatelly we have 2 elements that are missing :
**1.** Access to the **Main HikaShop Configuration** in order to reach by example the log file.
**2.** And most important, we **need to have an access to your files**, in order to process some test modification.
**=&gt;** And so maybe you can install an **files explorer**, like **[ eXtplorer](https://extensions.joomla.org/extension/extplorer/)** by example.

Without this access progress on your subject will be really difficult.
Regards

Last edit: 5 years 10 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile").

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5 years 10 months ago [\#327298](#327298) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327298 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

> Philip wrote: Hello,
>
> We have recieved your elements but unfortunatelly we have 2 elements that are missing :
> **1.** Access to the **Main HikaShop Configuration** in order to reach by example the log file.
> **2.** And most important, we **need to have an access to your files**, in order to process some test modification.
> **=&gt;** And so maybe you can install an **files explorer**, like **[ eXtplorer](https://extensions.joomla.org/extension/extplorer/)** by example.
>
> Without this access progress on your subject will be really difficult.
> Regards

I will work on it today.

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5 years 10 months ago [\#327302](#327302) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327302 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

last required info as been sent.

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5 years 10 months ago [\#327319](#327319) by [Philip](/forum/user/34318-philip "View Philip's Profile")  Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327319 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

Hello,

Really sorry for this return again, but you have forget to provide the host... We have tried different likely host but without success...
Awaiting to have all elements to be able to process.

Regards

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5 years 10 months ago [\#327338](#327338) by [speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")  Replied by *[speck2900](/forum/user/28879-speck2900 "View speck2900's Profile")* on topic *[Paypal Express Shipping address on orders](/forum/29-payment-methods/901375-paypal-express-shipping-address-on-orders#327338 "-- HikaShop version -- : 4.4 -- Joomla version -- : 3.9.23 -- PHP version -- : 7.4.13 -- Browser(s) name and version -- : Chrome  Hello,  I am trying to get the shipping address to show up on paypal express orders on the store. It shows the billing address, but not shipping address. Is there a setting somewhere that I am missing. I did set the Address Override to Yes and that did set the address I picked on Paypal on the hikashop order, except it overrode the billing and shipping. Still did not show shipping on the shipping invoice.")*

ugh, go figure I miss a key piece of information. I have sent the info in..

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