[Skip to main content](#vessel-content) # Error 10540: The transaction cannot be processed due to an invalid address. ## - **[imran](/forum/user/60390-imran "View imran's Profile")** - [![imran's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60390-imran "View imran's Profile") Topic Author - [ Offline](/forum/user/60390-imran) Less More - Posts: 11 - Thank you received: 0 - - 5 years 6 months ago [\#332583](#332583) by [imran](/forum/user/60390-imran "View imran's Profile") *[Error 10540: The transaction cannot be processed due to an invalid address.](/forum/29-payment-methods/902576-error-10540-the-transaction-cannot-be-processed-due-to-an-invalid-address#332583 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3 Can you please help on this ! Paypal pro plugin is added for payment and sandbox account is configured, after entering card details and click submit. Getting "Error 10540: The transaction cannot be processed due to an invalid address." alert and not proceed further. Please check attachment screenshots.")* was created by *[imran](/forum/user/60390-imran "View imran's Profile")* -- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3 Can you please help on this ! Paypal pro plugin is added for payment and sandbox account is configured, after entering card details and click submit. Getting "Error 10540: The transaction cannot be processed due to an invalid address." alert and not proceed further. Please check attachment screenshots. - [ ![paypal_error.JPG](/forum/attachment/52712) ](/forum/attachment/52712 "paypal_error.JPG") [ ](/forum/attachment/52712?download=1 "paypal_error.JPG") - [ ![paypal_setting.JPG](/forum/attachment/52713) ](/forum/attachment/52713 "...al_setting.JPG") [ ](/forum/attachment/52713?download=1 "...al_setting.JPG") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDI1NzYtZXJyb3ItMTA1NDAtdGhlLXRyYW5zYWN0aW9uLWNhbm5vdC1iZS1wcm9jZXNzZWQtZHVlLXRvLWFuLWludmFsaWQtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 5 years 6 months ago [\#332584](#332584) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Error 10540: The transaction cannot be processed due to an invalid address.](/forum/29-payment-methods/902576-error-10540-the-transaction-cannot-be-processed-due-to-an-invalid-address#332584 "-- HikaShop version -- : 4.0.0 -- Joomla version -- : 3.9.26 -- PHP version -- : 7.3 Can you please help on this ! Paypal pro plugin is added for payment and sandbox account is configured, after entering card details and click submit. Getting "Error 10540: The transaction cannot be processed due to an invalid address." alert and not proceed further. Please check attachment screenshots.")* Hi, First, I would recommend updating your HikaShop. Second, this indicates that there is a problem with the billing address of the customer you're using for the payment. That could happen if you didn't fill all the required fields, or if you disabled some of the address fields that PayPal requires. So I would recommend you check your custom address fields in the menu Display>Custom fields, and make sure that you have the fields address_street, address_firstname, address_lastname, address_post_code, address_city, address_state and address_country published and required, and then check that your user account's address has all these fields filled in. The following user(s) said Thank You: [imran](/forum/user/60390-imran "View imran's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDI1NzYtZXJyb3ItMTA1NDAtdGhlLXRyYW5zYWN0aW9uLWNhbm5vdC1iZS1wcm9jZXNzZWQtZHVlLXRvLWFuLWludmFsaWQtYWRkcmVzcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? 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