[Skip to main content](#vessel-content) # User Logged out and blank confirmation page after come back from ipay88 payment ## - **[waisign](/forum/user/44924-waisign "View waisign's Profile")** - [![waisign's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/44924-waisign "View waisign's Profile") Topic Author - [ Offline](/forum/user/44924-waisign) Less More - Posts: 79 - Thank you received: 0 - - 5 years 4 months ago [\#334144](#334144) by [waisign](/forum/user/44924-waisign "View waisign's Profile") *[User Logged out and blank confirmation page after come back from ipay88 payment](/forum/29-payment-methods/902906-user-logged-out-and-blank-confirmation-page-after-come-back-from-ipay88-payment#334144 "-- HikaShop version -- : HikaShop business 4.4.3 -- Joomla version -- : Joomla! 3.9.27 -- PHP version -- : 7.3 Hi, since i update the joomla to 3.9.2x, every time i checkout and complete a payment with ipay88. The user will logged out from the front end and return to a blank white page without any confirmation message. this is causing user cannot confirm they succeed payment. how to fix this?")* was created by *[waisign](/forum/user/44924-waisign "View waisign's Profile")* -- HikaShop version -- : HikaShop business 4.4.3 -- Joomla version -- : Joomla! 3.9.27 -- PHP version -- : 7.3 Hi, since i update the joomla to 3.9.2x, every time i checkout and complete a payment with ipay88. The user will logged out from the front end and return to a blank white page without any confirmation message. this is causing user cannot confirm they succeed payment. how to fix this? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDI5MDYtdXNlci1sb2dnZWQtb3V0LWFuZC1ibGFuay1jb25maXJtYXRpb24tcGFnZS1hZnRlci1jb21lLWJhY2stZnJvbS1pcGF5ODgtcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 5 years 4 months ago [\#334152](#334152) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[User Logged out and blank confirmation page after come back from ipay88 payment](/forum/29-payment-methods/902906-user-logged-out-and-blank-confirmation-page-after-come-back-from-ipay88-payment#334152 "-- HikaShop version -- : HikaShop business 4.4.3 -- Joomla version -- : Joomla! 3.9.27 -- PHP version -- : 7.3 Hi, since i update the joomla to 3.9.2x, every time i checkout and complete a payment with ipay88. The user will logged out from the front end and return to a blank white page without any confirmation message. this is causing user cannot confirm they succeed payment. how to fix this?")* Hi, First, I would recommend that you activate temporarily the "error reporting" and "debug mode" settings of the Joomla configuration and do a test again. That should hopefully display some error message on that white page, explaining what is the cause of the problem. That's really important to provide a solution. Second, I would recommend that you try again with another payment plugin, like "collect on delivery" so that you can create a test order without paying anything, and confirm manually the order. If everything works fine with it, it would likely mean that the issue is relative to the payment plugin, like you guessed. Otherwise, it means that the problem is likely not in the payment plugin but something else and the first point with the debug information will be crutial in understanding what's going on. Finally, supposing that the problem you have comes from this plugin, please note that this ipay88 plugin is developed by Dreamztech. So if a problem is found in the plugin, it's really important to contact them so that they can help you and if something needs to be fixed, implement the modification in the plugin so that anyone else won't have the problem in the future. So please make sure you send them a message: [ www.dreamztech.com.my/contact](https://www.dreamztech.com.my/contact) I'll also send them a link to this thread so that they can look into it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDI5MDYtdXNlci1sb2dnZWQtb3V0LWFuZC1ibGFuay1jb25maXJtYXRpb24tcGFnZS1hZnRlci1jb21lLWJhY2stZnJvbS1pcGF5ODgtcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 652 - - 5 years 4 months ago - 5 years 4 months ago [\#334175](#334175) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[User Logged out and blank confirmation page after come back from ipay88 payment](/forum/29-payment-methods/902906-user-logged-out-and-blank-confirmation-page-after-come-back-from-ipay88-payment#334175 "-- HikaShop version -- : HikaShop business 4.4.3 -- Joomla version -- : Joomla! 3.9.27 -- PHP version -- : 7.3 Hi, since i update the joomla to 3.9.2x, every time i checkout and complete a payment with ipay88. The user will logged out from the front end and return to a blank white page without any confirmation message. this is causing user cannot confirm they succeed payment. how to fix this?")* Hello, It seems that you didn't use this plugin version (**[ here](https://www.hikashop.com/marketplace/product/152-payment-ipay88-by-dreamztech.html)**) but another one, or maybe this very old version (**[ here](https://github.com/wzul/iPay88-for-Hikashop-2.6)**), and if yes, there are good chance that this explain why the plugin crash after you have updated for a more recent HikaShop version. The only thing that we can tell you now, is to use this **[ plugin version](https://www.hikashop.com/marketplace/product/152-payment-ipay88-by-dreamztech.html)** or another payment platform & plugin ?... Hope this will you to progress on your solution. Regards Last edit: 5 years 4 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). 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