[Skip to main content](#vessel-content) # Unknown SSL protocol error ## - **[dbarnhart863](/forum/user/22676-dbarnhart863 "View dbarnhart863's Profile")** - [![dbarnhart863's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/22676-dbarnhart863 "View dbarnhart863's Profile") Topic Author - [ Offline](/forum/user/22676-dbarnhart863) Less More - Posts: 54 - Thank you received: 3 - - 5 years 2 months ago [\#335038](#335038) by [dbarnhart863](/forum/user/22676-dbarnhart863 "View dbarnhart863's Profile") *[Unknown SSL protocol error](/forum/29-payment-methods/903072-unknown-ssl-protocol-error#335038 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 -- PHP version -- : 7.2 Due to issues with my web host and server I have been getting intermittent errors when trying to process payments. I am using Authorize.net AIM. I am working with my web host on the server issue. But my question is how or where do I find the language file to change the wording of the error? I have looked in Hikashop's language file to create an override but I am not finding this error. Here's the error language that I want to change: The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance. The cURL error message was: Unknown SSL protocol error in connection to secure2.authorize.net:443. I would like to change "plateform" to platform and a few other minor changes. Thanks.")* was created by *[dbarnhart863](/forum/user/22676-dbarnhart863 "View dbarnhart863's Profile")* -- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 -- PHP version -- : 7.2 Due to issues with my web host and server I have been getting intermittent errors when trying to process payments. I am using Authorize.net AIM. I am working with my web host on the server issue. But my question is how or where do I find the language file to change the wording of the error? I have looked in Hikashop's language file to create an override but I am not finding this error. Here's the error language that I want to change: The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance. The cURL error message was: Unknown SSL protocol error in connection to secure2.authorize.net:443. I would like to change "plateform" to platform and a few other minor changes. Thanks. - [ ![UnknownSSLprotocolerror.jpg](/forum/attachment/53397) ](/forum/attachment/53397 "...tocolerror.jpg") [ ](/forum/attachment/53397?download=1 "...tocolerror.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDMwNzItdW5rbm93bi1zc2wtcHJvdG9jb2wtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")** - [![Mohamed Thelji's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar6861.png)](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") - [ Offline](/forum/user/6861-mohamed-thelji) Less More - Posts: 12953 - Thank you received: 1778 - - - 5 years 2 months ago [\#335045](#335045) by [Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile") Replied by *[Mohamed Thelji](/forum/user/6861-mohamed-thelji "View Mohamed Thelji's Profile")* on topic *[Unknown SSL protocol error](/forum/29-payment-methods/903072-unknown-ssl-protocol-error#335045 "-- HikaShop version -- : 3.5.1 -- Joomla version -- : 3.8.13 -- PHP version -- : 7.2 Due to issues with my web host and server I have been getting intermittent errors when trying to process payments. I am using Authorize.net AIM. I am working with my web host on the server issue. But my question is how or where do I find the language file to change the wording of the error? I have looked in Hikashop's language file to create an override but I am not finding this error. Here's the error language that I want to change: The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance. The cURL error message was: Unknown SSL protocol error in connection to secure2.authorize.net:443. I would like to change "plateform" to platform and a few other minor changes. Thanks.")* Hello, There's no translation key for that error message as it's generally used to set up and configure your payment method. If you want to edit that error message, you'll have to edit the code of the file "\plugins\hikashoppayment\authorize\authorize.php" and change these lines : Code: if(empty($post_response)){ $this->app->enqueueMessage('The connection to the payment plateform did not succeed. It is often caused by the hosting company blocking external connections so you should contact him for further guidance. The cURL error message was: '.curl_error($request),'error'); $do = false; return false; } Kind regards, Mohamed. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDMwNzItdW5rbm93bi1zc2wtcHJvdG9jb2wtZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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