[Skip to main content](#vessel-content) # INVALID\_DATA for stripeconnect\_hikashoppayment ## - **[NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile")** - [![NosyWeb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar88.png)](/forum/user/88-nosyweb "View NosyWeb's Profile") Topic Author - [ Offline](/forum/user/88-nosyweb) Less More - Posts: 211 - Thank you received: 9 - - 4 years 7 months ago [\#340313](#340313) by [NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile") *[INVALID\_DATA for stripeconnect\_hikashoppayment](/forum/29-payment-methods/904153-invalid-data-for-stripeconnect-hikashoppayment#340313 "-- url of the page with the problem -- : www.jdea.fr/boutique-jardins-comtois/checkout/confirm -- HikaShop version -- : 4. -- Joomla version -- : 3.9.13 -- PHP version -- : 7.3.33 Hi, Please consider this ticket as high priority as no payment is possible. On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed). We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains. In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have : 03.21.22 05:18:23 - StripeConnect Retrieve Payment Intent Error No such payment_intent: 'pi_3KfhNVD0WVIWAsKD04qGT26z' We have called Stripe support, please find herewith a copy of the conversation. Many thanks for your help.")* was created by *[NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile")* -- url of the page with the problem -- : [ www.jdea.fr/boutique-jardins-comtois/checkout/confirm](https://www.jdea.fr/boutique-jardins-comtois/checkout/confirm) -- HikaShop version -- : 4. -- Joomla version -- : 3.9.13 -- PHP version -- : 7.3.33 Hi, Please consider this ticket as high priority as no payment is possible. On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed). We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains. In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have : *<h3>03.21.22 05:18:23 - StripeConnect</h3> Retrieve Payment Intent Error No such payment\_intent: 'pi\_3KfhNVD0WVIWAsKD04qGT26z'* We have called Stripe support, please find herewith a copy of the conversation. Many thanks for your help. - [ ![invalid_data_2022-03-21.jpg](/forum/attachment/54562) ](/forum/attachment/54562 "...2022-03-21.jpg") [ ](/forum/attachment/54562?download=1 "...2022-03-21.jpg") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDQxNTMtaW52YWxpZC1kYXRhLWZvci1zdHJpcGVjb25uZWN0LWhpa2FzaG9wcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile")** - [![NosyWeb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar88.png)](/forum/user/88-nosyweb "View NosyWeb's Profile") Topic Author - [ Offline](/forum/user/88-nosyweb) Less More - Posts: 211 - Thank you received: 9 - - 4 years 7 months ago [\#340330](#340330) by [NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile") Replied by *[NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile")* on topic *[INVALID\_DATA for stripeconnect\_hikashoppayment](/forum/29-payment-methods/904153-invalid-data-for-stripeconnect-hikashoppayment#340330 "-- url of the page with the problem -- : www.jdea.fr/boutique-jardins-comtois/checkout/confirm -- HikaShop version -- : 4. -- Joomla version -- : 3.9.13 -- PHP version -- : 7.3.33 Hi, Please consider this ticket as high priority as no payment is possible. On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed). We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains. In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have : 03.21.22 05:18:23 - StripeConnect Retrieve Payment Intent Error No such payment_intent: 'pi_3KfhNVD0WVIWAsKD04qGT26z' We have called Stripe support, please find herewith a copy of the conversation. Many thanks for your help.")* FYI, we also use HikaMarket, and both latest version of "Stripe V3 with connect" plugin, download from your website yesterday, are installed (HikaShop and HikaMarket) Many thanks for your quick help. Best regards. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDQxNTMtaW52YWxpZC1kYXRhLWZvci1zdHJpcGVjb25uZWN0LWhpa2FzaG9wcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 4 years 7 months ago [\#340334](#340334) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[INVALID\_DATA for stripeconnect\_hikashoppayment](/forum/29-payment-methods/904153-invalid-data-for-stripeconnect-hikashoppayment#340334 "-- url of the page with the problem -- : www.jdea.fr/boutique-jardins-comtois/checkout/confirm -- HikaShop version -- : 4. -- Joomla version -- : 3.9.13 -- PHP version -- : 7.3.33 Hi, Please consider this ticket as high priority as no payment is possible. On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed). We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains. In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have : 03.21.22 05:18:23 - StripeConnect Retrieve Payment Intent Error No such payment_intent: 'pi_3KfhNVD0WVIWAsKD04qGT26z' We have called Stripe support, please find herewith a copy of the conversation. Many thanks for your help.")* Hello, What version of the plugin were you using before the update ? Would it be possible to have more details regarding the Stripe Logs (via the contact us form) ? The error "No such payment_intent" is very strange since the identifier of the payment intent is coming from the result of the API. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDQxNTMtaW52YWxpZC1kYXRhLWZvci1zdHJpcGVjb25uZWN0LWhpa2FzaG9wcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile")** - [![NosyWeb's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar88.png)](/forum/user/88-nosyweb "View NosyWeb's Profile") Topic Author - [ Offline](/forum/user/88-nosyweb) Less More - Posts: 211 - Thank you received: 9 - - 4 years 7 months ago [\#340346](#340346) by [NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile") Replied by *[NosyWeb](/forum/user/88-nosyweb "View NosyWeb's Profile")* on topic *[INVALID\_DATA for stripeconnect\_hikashoppayment](/forum/29-payment-methods/904153-invalid-data-for-stripeconnect-hikashoppayment#340346 "-- url of the page with the problem -- : www.jdea.fr/boutique-jardins-comtois/checkout/confirm -- HikaShop version -- : 4. -- Joomla version -- : 3.9.13 -- PHP version -- : 7.3.33 Hi, Please consider this ticket as high priority as no payment is possible. On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed). We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains. In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have : 03.21.22 05:18:23 - StripeConnect Retrieve Payment Intent Error No such payment_intent: 'pi_3KfhNVD0WVIWAsKD04qGT26z' We have called Stripe support, please find herewith a copy of the conversation. Many thanks for your help.")* Hi, The previous version was 1.0.7 I send you Stripe log through contact form. Merci beaucoup. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDQxNTMtaW52YWxpZC1kYXRhLWZvci1zdHJpcGVjb25uZWN0LWhpa2FzaG9wcGF5bWVudD90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 4 years 7 months ago [\#340368](#340368) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[INVALID\_DATA for stripeconnect\_hikashoppayment](/forum/29-payment-methods/904153-invalid-data-for-stripeconnect-hikashoppayment#340368 "-- url of the page with the problem -- : www.jdea.fr/boutique-jardins-comtois/checkout/confirm -- HikaShop version -- : 4. -- Joomla version -- : 3.9.13 -- PHP version -- : 7.3.33 Hi, Please consider this ticket as high priority as no payment is possible. On checkout page the card datas can't be validated : message INVALID_DATA (see image enclosed). We have installed the last version of plugin "stripeconnect_hikashoppayment" but the pb remains. In log (media/com_hikashop/upload/safe/logs/report_777763823.log) we have : 03.21.22 05:18:23 - StripeConnect Retrieve Payment Intent Error No such payment_intent: 'pi_3KfhNVD0WVIWAsKD04qGT26z' We have called Stripe support, please find herewith a copy of the conversation. Many thanks for your help.")* Hello, Regarding the log, it looks like the the error is due to an expired "payment intentent", due to the usage one hour after its creation. I replied to your message in order to retrieve more details regarding the test context. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. 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