[Skip to main content](#vessel-content) # Authorize.net issue: The transaction was declined ## - **[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")** - [![The Zen Chick's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") Topic Author - [ Offline](/forum/user/62585-the-zen-chick) Less More - Posts: 24 - Thank you received: 2 - - 4 years 5 months ago [\#341659](#341659) by [The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile") *[Authorize.net issue: The transaction was declined](/forum/29-payment-methods/904416-authorize-net-issue-the-transaction-was-declined#341659 "-- HikaShop version -- : 4.5.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.29 Hi support, I'm having problems with Authorize.net process. After the user clicks pay now on the Authorize.net Payment form. The user gets the message: "The transaction was declined". The credit card used is valid, but even still this message appears. I tested with the test payment and debug turned on, but I got no message on the payment file log. I attached the error message, also the screenshot of the setting on the authorize.net plugin. Please, take a look and let us know why this is happening only with authorize.net.")* was created by *[The Zen Chick](/forum/user/62585-the-zen-chick "View The Zen Chick's Profile")* -- HikaShop version -- : 4.5.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.29 Hi support, I'm having problems with Authorize.net process. After the user clicks pay now on the Authorize.net Payment form. The user gets the message: "The transaction was declined". The credit card used is valid, but even still this message appears. I tested with the test payment and debug turned on, but I got no message on the payment file log. I attached the error message, also the screenshot of the setting on the authorize.net plugin. Please, take a look and let us know why this is happening only with authorize.net. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDQ0MTYtYXV0aG9yaXplLW5ldC1pc3N1ZS10aGUtdHJhbnNhY3Rpb24td2FzLWRlY2xpbmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86359 - Thank you received: 14296 - - 4 years 5 months ago [\#341661](#341661) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Authorize.net issue: The transaction was declined](/forum/29-payment-methods/904416-authorize-net-issue-the-transaction-was-declined#341661 "-- HikaShop version -- : 4.5.1 -- Joomla version -- : 3.9.22 -- PHP version -- : 7.4.29 Hi support, I'm having problems with Authorize.net process. After the user clicks pay now on the Authorize.net Payment form. The user gets the message: "The transaction was declined". The credit card used is valid, but even still this message appears. I tested with the test payment and debug turned on, but I got no message on the payment file log. I attached the error message, also the screenshot of the setting on the authorize.net plugin. Please, take a look and let us know why this is happening only with authorize.net.")* Hi, This error is output by Authorize.net's server. It's a generic error message so it doesn't say exactly what is the problem. However, it's likely it comes from some verification on Authorize.net, like the Address Verification Service (and in this instance, there are some settings in your Authorize.net merchant account to configure it). The best is to check with Authorize.net merchant support since they have access to the details log of what happened for each transaction on their end, which HikaShop and us don't have access to. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDQ0MTYtYXV0aG9yaXplLW5ldC1pc3N1ZS10aGUtdHJhbnNhY3Rpb24td2FzLWRlY2xpbmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.043 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)