[Skip to main content](#vessel-content) # Message "Cannot create the payment" - Using test Keys and test cards/ ## - **[nevillematthews](/forum/user/39340-nevillematthews "View nevillematthews's Profile")** - [![nevillematthews's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39340-nevillematthews "View nevillematthews's Profile") Topic Author - [ Offline](/forum/user/39340-nevillematthews) Less More - Posts: 31 - Thank you received: 1 - - - [](https://www.matcom.co.uk) - 3 years 11 months ago [\#346281](#346281) by [nevillematthews](/forum/user/39340-nevillematthews "View nevillematthews's Profile") *[Message "Cannot create the payment" - Using test Keys and test cards/](/forum/29-payment-methods/905294-message-cannot-create-the-payment-using-test-keys-and-test-cards#346281 "-- url of the page with the problem -- : www.watco-services.co.uk -- HikaShop version -- : 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.3, 7.4, 8.0 & 8.1 Tried -- Browser(s) name and version -- : Firefox 107.0b7 64 Bit Developer -- Error-message(debug-mod must be tuned on) -- : "Cannot create the payment" Hi Live client is www.britchfordexport.com and has been running the Stripe payment plugin 1.0.9 for some time but is now getting failed payments. The domain noted is a test area and not the clients live domain. Getting "Cannot create the payment" Am using Stripe test keys using e.g Visa test Card 4000 0082 6000 0000 Expiry 11/23 CVC 123 Postcode SL6 2DW or SL62DW (Our own postcode) I have installed the latest version of the Stripe Payment plugin 1.0.9. Updated Joomla to 3.10.11 Updated Template Versla to latest Vn 1.5.0 Updated Gantry 5 to Vn 5.5.14 Help! Neville Matthews")* was created by *[nevillematthews](/forum/user/39340-nevillematthews "View nevillematthews's Profile")* -- url of the page with the problem -- : [ www.watco-services.co.uk](https://www.watco-services.co.uk) -- HikaShop version -- : 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.3, 7.4, 8.0 & 8.1 Tried -- Browser(s) name and version -- : Firefox 107.0b7 64 Bit Developer -- Error-message(debug-mod must be tuned on) -- : "Cannot create the payment" Hi Live client is [ www.britchfordexport.com](http://www.britchfordexport.com) and has been running the Stripe payment plugin 1.0.9 for some time but is now getting failed payments. The domain noted is a test area and not the clients live domain. Getting "Cannot create the payment" Am using Stripe test keys using e.g Visa test Card 4000 0082 6000 0000 Expiry 11/23 CVC 123 Postcode SL6 2DW or SL62DW (Our own postcode) I have installed the latest version of the Stripe Payment plugin 1.0.9. Updated Joomla to 3.10.11 Updated Template Versla to latest Vn 1.5.0 Updated Gantry 5 to Vn 5.5.14 Help! Neville Matthews Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDUyOTQtbWVzc2FnZS1jYW5ub3QtY3JlYXRlLXRoZS1wYXltZW50LXVzaW5nLXRlc3Qta2V5cy1hbmQtdGVzdC1jYXJkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nevillematthews](/forum/user/39340-nevillematthews "View nevillematthews's Profile")** - [![nevillematthews's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/39340-nevillematthews "View nevillematthews's Profile") Topic Author - [ Offline](/forum/user/39340-nevillematthews) Less More - Posts: 31 - Thank you received: 1 - - - [](https://www.matcom.co.uk) - 3 years 11 months ago [\#346284](#346284) by [nevillematthews](/forum/user/39340-nevillematthews "View nevillematthews's Profile") Replied by *[nevillematthews](/forum/user/39340-nevillematthews "View nevillematthews's Profile")* on topic *[Message "Cannot create the payment" - Using test Keys and test cards/](/forum/29-payment-methods/905294-message-cannot-create-the-payment-using-test-keys-and-test-cards#346284 "-- url of the page with the problem -- : www.watco-services.co.uk -- HikaShop version -- : 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.3, 7.4, 8.0 & 8.1 Tried -- Browser(s) name and version -- : Firefox 107.0b7 64 Bit Developer -- Error-message(debug-mod must be tuned on) -- : "Cannot create the payment" Hi Live client is www.britchfordexport.com and has been running the Stripe payment plugin 1.0.9 for some time but is now getting failed payments. The domain noted is a test area and not the clients live domain. Getting "Cannot create the payment" Am using Stripe test keys using e.g Visa test Card 4000 0082 6000 0000 Expiry 11/23 CVC 123 Postcode SL6 2DW or SL62DW (Our own postcode) I have installed the latest version of the Stripe Payment plugin 1.0.9. Updated Joomla to 3.10.11 Updated Template Versla to latest Vn 1.5.0 Updated Gantry 5 to Vn 5.5.14 Help! Neville Matthews")* Hi Apologies, I have solved this error it was caused by my putting the same Publishable and Secret key in the plugin. Neville Matthews Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDUyOTQtbWVzc2FnZS1jYW5ub3QtY3JlYXRlLXRoZS1wYXltZW50LXVzaW5nLXRlc3Qta2V5cy1hbmQtdGVzdC1jYXJkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 3 years 11 months ago [\#346288](#346288) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Message "Cannot create the payment" - Using test Keys and test cards/](/forum/29-payment-methods/905294-message-cannot-create-the-payment-using-test-keys-and-test-cards#346288 "-- url of the page with the problem -- : www.watco-services.co.uk -- HikaShop version -- : 4.6.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 7.3, 7.4, 8.0 & 8.1 Tried -- Browser(s) name and version -- : Firefox 107.0b7 64 Bit Developer -- Error-message(debug-mod must be tuned on) -- : "Cannot create the payment" Hi Live client is www.britchfordexport.com and has been running the Stripe payment plugin 1.0.9 for some time but is now getting failed payments. The domain noted is a test area and not the clients live domain. Getting "Cannot create the payment" Am using Stripe test keys using e.g Visa test Card 4000 0082 6000 0000 Expiry 11/23 CVC 123 Postcode SL6 2DW or SL62DW (Our own postcode) I have installed the latest version of the Stripe Payment plugin 1.0.9. Updated Joomla to 3.10.11 Updated Template Versla to latest Vn 1.5.0 Updated Gantry 5 to Vn 5.5.14 Help! Neville Matthews")* Hello, The test card you're using is listed in the Stripe testing documentation : [ stripe.com/docs/testing](https://stripe.com/docs/testing) There is a notice before the section where your test card is listed : > Strong Customer Authentication regulations require 3D Secure authentication for online payments within the European Economic Area. The test cards in this section simulate a payment that succeeds without authentication. We recommend also testing scenarios that involve authentication, using 3D Secure test cards. Depending the settings of your test account, these cards could return error messages too. The 3D Secure cards might be better since the introduction of the Strong Customer Authentication. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDUyOTQtbWVzc2FnZS1jYW5ub3QtY3JlYXRlLXRoZS1wYXltZW50LXVzaW5nLXRlc3Qta2V5cy1hbmQtdGVzdC1jYXJkcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. Частые вопросы и о- - Расширения Hikashop- - Наши сайты на Hikashop- 日本語版サポート(Japanese Support)- Thai- German Archives- Bug Report- How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.163 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)