[Skip to main content](#vessel-content) # PayPal not functioning - Sandbox mode ## - **[srtdesigns](/forum/user/55639-srtdesigns "View srtdesigns's Profile")** - [![srtdesigns's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar55639.png)](/forum/user/55639-srtdesigns "View srtdesigns's Profile") Topic Author - [ Offline](/forum/user/55639-srtdesigns) Less More - Posts: 70 - Thank you received: 4 - - 3 years 9 months ago [\#348822](#348822) by [srtdesigns](/forum/user/55639-srtdesigns "View srtdesigns's Profile") *[PayPal not functioning - Sandbox mode](/forum/29-payment-methods/905808-paypal-not-functioning-sandbox-mode#348822 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.0.26 -- Browser(s) name and version -- : Edge Testing new cart and when you go to pay via Paypal it just goes to the PayPal website. Is this a Hikashop issue or PayPal? Many thanks.")* was created by *[srtdesigns](/forum/user/55639-srtdesigns "View srtdesigns's Profile")* -- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.0.26 -- Browser(s) name and version -- : Edge Testing new cart and when you go to pay via Paypal it just goes to the PayPal website. Is this a Hikashop issue or PayPal? Many thanks. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDU4MDgtcGF5cGFsLW5vdC1mdW5jdGlvbmluZy1zYW5kYm94LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86540 - Thank you received: 14299 - - 3 years 9 months ago [\#348823](#348823) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal not functioning - Sandbox mode](/forum/29-payment-methods/905808-paypal-not-functioning-sandbox-mode#348823 "-- HikaShop version -- : 4.7.0 -- Joomla version -- : 4.2.6 -- PHP version -- : 8.0.26 -- Browser(s) name and version -- : Edge Testing new cart and when you go to pay via Paypal it just goes to the PayPal website. Is this a Hikashop issue or PayPal? Many thanks.")* Hi, It's not a HikaShop issue. Now it might be an issue of how you configured the PayPal payment method. I can see you've activated the "sandbox" setting of the payment method. But the email address you entered in the payment method looks like your real PayPal account email address and not a sandbox account email address. That might lead to this error. But it could be something else, like some setting of the sandbox account not being configured properly. The best would be to check with the PayPal support what is wrong. The PayPal plugin itself is still working fine, that's for sure. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDU4MDgtcGF5cGFsLW5vdC1mdW5jdGlvbmluZy1zYW5kYm94LW1vZGU/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.048 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)