[Skip to main content](#vessel-content) # User Points backup ## - **[KBIT](/forum/user/9694-kbit "View KBIT's Profile")** - [![KBIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9694-kbit "View KBIT's Profile") Topic Author - [ Offline](/forum/user/9694-kbit) Less More - Posts: 18 - Thank you received: 1 - - 3 years 9 months ago [\#348839](#348839) by [KBIT](/forum/user/9694-kbit "View KBIT's Profile") *[User Points backup](/forum/29-payment-methods/905812-user-points-backup#348839 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome 109.0.5414.120 (Official Build) (64-bit) Hi I want to download a copy of the Hikashop user points and customers as I want to turn it off. Just want to get a spreadsheet basically from the database table(s) so I can see what the customers points were once it has been disabled in case we need it for some reason. Have downloaded the Hikashop_user table but the points in the column user_points are incorrect and look like they may have come from an old version of AlphaUserPoints pre the Hikashop update to it's own integrated points. For example there is a customer T who has 47 points when you log into the backend and that is correct but in the user_points column it shows as 11. Is this not the correct place to find the user_points and if it isn't which table should I be downloading to get this data please? Thanks :)")* was created by *[KBIT](/forum/user/9694-kbit "View KBIT's Profile")* -- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome 109.0.5414.120 (Official Build) (64-bit) Hi I want to download a copy of the Hikashop user points and customers as I want to turn it off. Just want to get a spreadsheet basically from the database table(s) so I can see what the customers points were once it has been disabled in case we need it for some reason. Have downloaded the Hikashop_user table but the points in the column user_points are incorrect and look like they may have come from an old version of AlphaUserPoints pre the Hikashop update to it's own integrated points. For example there is a customer T who has 47 points when you log into the backend and that is correct but in the user_points column it shows as 11. Is this not the correct place to find the user_points and if it isn't which table should I be downloading to get this data please? Thanks ![:)](/media/kunena/emoticons/3.png ":)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDU4MTItdXNlci1wb2ludHMtYmFja3VwP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. - **[KBIT](/forum/user/9694-kbit "View KBIT's Profile")** - [![KBIT's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/9694-kbit "View KBIT's Profile") Topic Author - [ Offline](/forum/user/9694-kbit) Less More - Posts: 18 - Thank you received: 1 - - 3 years 9 months ago [\#348841](#348841) by [KBIT](/forum/user/9694-kbit "View KBIT's Profile") Replied by *[KBIT](/forum/user/9694-kbit "View KBIT's Profile")* on topic *[User Points backup](/forum/29-payment-methods/905812-user-points-backup#348841 "-- HikaShop version -- : 4.4.3 -- Joomla version -- : 3.10.1 -- PHP version -- : 5.6 -- Browser(s) name and version -- : Chrome 109.0.5414.120 (Official Build) (64-bit) Hi I want to download a copy of the Hikashop user points and customers as I want to turn it off. Just want to get a spreadsheet basically from the database table(s) so I can see what the customers points were once it has been disabled in case we need it for some reason. Have downloaded the Hikashop_user table but the points in the column user_points are incorrect and look like they may have come from an old version of AlphaUserPoints pre the Hikashop update to it's own integrated points. For example there is a customer T who has 47 points when you log into the backend and that is correct but in the user_points column it shows as 11. Is this not the correct place to find the user_points and if it isn't which table should I be downloading to get this data please? Thanks :)")* IGNORE - WAS LOOKING IN A BACKUP - WRONG DATABASE... It is in the Hikashop_user / user_points .... The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDU4MTItdXNlci1wb2ludHMtYmFja3VwP3RtcGw9bWFya2Rvd24=) or [Create an account](/register) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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