[Skip to main content](#vessel-content) # PayPal Instant Payment Notification not being received. ## - **[stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile")** - [![stonedbloke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3215-stonedbloke "View stonedbloke's Profile") Topic Author - [ Offline](/forum/user/3215-stonedbloke) Less More - Posts: 19 - Thank you received: 0 - - 3 years 5 months ago [\#351768](#351768) by [stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile") *[PayPal Instant Payment Notification not being received.](/forum/29-payment-methods/906404-paypal-instant-payment-notification-not-being-received#351768 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John")* was created by *[stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile")* -- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0MDQtcGF5cGFsLWluc3RhbnQtcGF5bWVudC1ub3RpZmljYXRpb24tbm90LWJlaW5nLXJlY2VpdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 3 years 5 months ago [\#351770](#351770) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Instant Payment Notification not being received.](/forum/29-payment-methods/906404-paypal-instant-payment-notification-not-being-received#351770 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John")* Hi, We have a documentation you can follow in such cases: [ www.hikashop.com/support/documentation/i...or.html#notification](https://www.hikashop.com/support/documentation/integrated-documentation/10-hikashop/33-hikashop-payment-paypal-error.html#notification) Note however that the PayPal plugin is now quite old. I would rather recommend you switch to the PayPal Checkout plugin. You won't have that problem with it and it will provide a smoother experience for your customers. The plugin is preinstalled in HikaShop so you can just go in the System>Payment methods menu and click on the "new" button to select it and start configuring it. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0MDQtcGF5cGFsLWluc3RhbnQtcGF5bWVudC1ub3RpZmljYXRpb24tbm90LWJlaW5nLXJlY2VpdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile")** - [![stonedbloke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3215-stonedbloke "View stonedbloke's Profile") Topic Author - [ Offline](/forum/user/3215-stonedbloke) Less More - Posts: 19 - Thank you received: 0 - - 3 years 5 months ago [\#351786](#351786) by [stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile") Replied by *[stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile")* on topic *[PayPal Instant Payment Notification not being received.](/forum/29-payment-methods/906404-paypal-instant-payment-notification-not-being-received#351786 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John")* Hello. We have decided to take your advice and switch to PayPal Checkout Plugin. We have set up a REST API app in PayPal Developer and put the Client ID and Secret into the Paypal CheckOut Plug In. Is the "Merchant Name" the PayPal Merchant ID? We have noticed that if we have the "Invalid status" as Cancelled in the Plugin then the Order History "Order Status" is Cancelled for every transaction even though the Paypal payment has been successfully made. Changing The "Invalid Status" to Confirmed makes everything work as it should. Is there some advice on this please? Thanks John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0MDQtcGF5cGFsLWluc3RhbnQtcGF5bWVudC1ub3RpZmljYXRpb24tbm90LWJlaW5nLXJlY2VpdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 3 years 5 months ago [\#351788](#351788) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Instant Payment Notification not being received.](/forum/29-payment-methods/906404-paypal-instant-payment-notification-not-being-received#351788 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John")* Hi, The Merchant name is the name you want your customers to see for your shop on PayPal. So usually you want to enter the name of your shop. The issue you're reporting indicates that amount paid by the customer is different from the total amount of the order in HikaShop. This can happen if you have the "round prices during calculations" setting turned off in the HikaShop configuration, because in that case HikaShop and PayPal won't calculate the total amount in the same way. So please check this. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0MDQtcGF5cGFsLWluc3RhbnQtcGF5bWVudC1ub3RpZmljYXRpb24tbm90LWJlaW5nLXJlY2VpdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile")** - [![stonedbloke's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/3215-stonedbloke "View stonedbloke's Profile") Topic Author - [ Offline](/forum/user/3215-stonedbloke) Less More - Posts: 19 - Thank you received: 0 - - 3 years 5 months ago [\#351797](#351797) by [stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile") Replied by *[stonedbloke](/forum/user/3215-stonedbloke "View stonedbloke's Profile")* on topic *[PayPal Instant Payment Notification not being received.](/forum/29-payment-methods/906404-paypal-instant-payment-notification-not-being-received#351797 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John")* Hello, Thanks for you ongoing help with this. I have changed the "Round Price During Calculations" to On, changed the "Invalid Status" to Cancelled in the plugin and retested but orders are still getting the "Order Status" of cancelled even though the Paypal payment is successful. Bests John Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0MDQtcGF5cGFsLWluc3RhbnQtcGF5bWVudC1ub3RpZmljYXRpb24tbm90LWJlaW5nLXJlY2VpdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86320 - Thank you received: 14279 - - 3 years 5 months ago [\#351798](#351798) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal Instant Payment Notification not being received.](/forum/29-payment-methods/906404-paypal-instant-payment-notification-not-being-received#351798 "-- HikaShop version -- : 4.7.2 -- Joomla version -- : 3.10.11 -- PHP version -- : 8.0 Hello, Since about a month a go we have not been receiving the PayPal Instant Payment Notification (IPN) when an item is purchased and payment is being made via Paypal. We can see in Paypal that the payment are being made but the Order Status in HikaShop is staying at Created. We are using the HikaShop Paypal payment plugin. Our host has confirmed there are no issues at their end. Thanks in advance John")* Hi, Could it be that the payment appear in PayPal but you actually have the "instant capture" setting turned off in the payment method, which means that you need to manually validate the transaction on your PayPal account before the money is actually on your merchant PayPal account and PayPal sends the correct IPN to the plugin ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0MDQtcGF5cGFsLWluc3RhbnQtcGF5bWVudC1ub3RpZmljYXRpb24tbm90LWJlaW5nLXJlY2VpdmVkP3RtcGw9bWFya2Rvd24=) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.061 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org) [](#top)