[Skip to main content](#vessel-content) # Stripe V3 - Unknown Error ## - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 3 years 5 months ago [\#351950](#351950) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") *[Stripe V3 - Unknown Error](/forum/29-payment-methods/906448-stripe-v3-unknown-error#351950 "-- url of the page with the problem -- : www.skalarki-electronics.com/en/onlineshop/category.html -- HikaShop version -- : 4.7.2 Hi Since yesterday my customers can't pay due to "unknown Error" I have latest plugin downloaded yesterday but nothing changed. Urgent help needed, please.")* was created by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* -- url of the page with the problem -- : [ www.skalarki-electronics.com/en/onlineshop/category.html](https://www.skalarki-electronics.com/en/onlineshop/category.html) -- HikaShop version -- : 4.7.2 Hi Since yesterday my customers can't pay due to "unknown Error" I have latest plugin downloaded yesterday but nothing changed. Urgent help needed, please. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0NDgtc3RyaXBlLXYzLXVua25vd24tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 3 years 5 months ago [\#351961](#351961) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe V3 - Unknown Error](/forum/29-payment-methods/906448-stripe-v3-unknown-error#351961 "-- url of the page with the problem -- : www.skalarki-electronics.com/en/onlineshop/category.html -- HikaShop version -- : 4.7.2 Hi Since yesterday my customers can't pay due to "unknown Error" I have latest plugin downloaded yesterday but nothing changed. Urgent help needed, please.")* Hello, Please provide more details regarding your Stripe Connect configuration and the nature of the error (where & when you got that "Unknown Error"). Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0NDgtc3RyaXBlLXYzLXVua25vd24tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")** - [![Marcin71's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/33530-marcin71 "View Marcin71's Profile") Topic Author - [ Offline](/forum/user/33530-marcin71) Less More - Posts: 57 - Thank you received: 2 - - 3 years 5 months ago [\#351980](#351980) by [Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile") Replied by *[Marcin71](/forum/user/33530-marcin71 "View Marcin71's Profile")* on topic *[Stripe V3 - Unknown Error](/forum/29-payment-methods/906448-stripe-v3-unknown-error#351980 "-- url of the page with the problem -- : www.skalarki-electronics.com/en/onlineshop/category.html -- HikaShop version -- : 4.7.2 Hi Since yesterday my customers can't pay due to "unknown Error" I have latest plugin downloaded yesterday but nothing changed. Urgent help needed, please.")* At the payment page, where custoemr needs to complete card details. The message is right under card number text box appears after completing all card details. no more info or other messages. Data process is not even triggered as there is nothing on other end in Stripe admin panel. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0NDgtc3RyaXBlLXYzLXVua25vd24tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 3 years 5 months ago [\#351996](#351996) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe V3 - Unknown Error](/forum/29-payment-methods/906448-stripe-v3-unknown-error#351996 "-- url of the page with the problem -- : www.skalarki-electronics.com/en/onlineshop/category.html -- HikaShop version -- : 4.7.2 Hi Since yesterday my customers can't pay due to "unknown Error" I have latest plugin downloaded yesterday but nothing changed. Urgent help needed, please.")* Hello, Some elements are still pending : > **Please provide more details regarding your Stripe Connect configuration and** the nature of the error (where & when you got that "Unknown Error"). If you have the credit card elements from Stripe, it means that the JS library is loaded ; but it also means that Stripe API is returning (in JavaScript) an error which is not currently handled by the plugin (so a generic error message is displayed). Details of your configuration would still help ; and for the rest, it would need to analyse the content returned by the API ; and the way depends on how your plugin is configured. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY0NDgtc3RyaXBlLXYzLXVua25vd24tZXJyb3I/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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