[Skip to main content](#vessel-content) # Payment plugin failed when activeted "Send data to a cheque" ## - **[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")** - [![TSVL-8's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Topic Author - [ Offline](/forum/user/77173-tsvl-8) Less More - Posts: 18 - Thank you received: 2 - - 3 years 3 months ago - 3 years 3 months ago [\#353520](#353520) by [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353520 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* was created by *[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")* -- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. **Payment plugin name** - Tinkoff HikaShop payment plugin ([ www.tinkoff.ru/kassa/develop/cms/](https://www.tinkoff.ru/kassa/develop/cms/)) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin **not work** Screenshot 5 - when "Send data to a cheque" deactivated - payment **plugin work** - [ ![Screenshot_4.png](/forum/attachment/57411) ](/forum/attachment/57411 "Screenshot_4.png") [ ](/forum/attachment/57411?download=1 "Screenshot_4.png") - [ ![Screenshot_5.png](/forum/attachment/57412) ](/forum/attachment/57412 "Screenshot_5.png") [ ](/forum/attachment/57412?download=1 "Screenshot_5.png") - [ ![Screenshot_3.png](/forum/attachment/57413) ](/forum/attachment/57413 "Screenshot_3.png") [ ](/forum/attachment/57413?download=1 "Screenshot_3.png") - [ ![Screenshot_2_2023-07-18-4.png](/forum/attachment/57415) ](/forum/attachment/57415 "...23-07-18-4.png") [ ](/forum/attachment/57415?download=1 "...23-07-18-4.png") - [ ![Screenshot_1_2023-07-18-4.png](/forum/attachment/57419) ](/forum/attachment/57419 "...23-07-18-4.png") [ ](/forum/attachment/57419?download=1 "...23-07-18-4.png") Last edit: 3 years 3 months ago by [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 3 months ago [\#353525](#353525) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353525 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* Hi, From what I can see, this option is to send the detailed data about the order to the payment gateway. If you don't need the detailed data, you can keep that option turned off. It's likely that you're in a specific case of use, with elements in the order not handled properly by the developer of the plugin, which leads to the payment gateway not able to match with the total amount. So this will require the developer of the plugin to investigate the situation and modify the code of the plugin to properly support your situation. From what I can see, this plugin is developed by the payment gateway, Tinkoff. So you'll have to contact their tech support directly to report the issue to them. The following user(s) said Thank You: [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")** - [![TSVL-8's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Topic Author - [ Offline](/forum/user/77173-tsvl-8) Less More - Posts: 18 - Thank you received: 2 - - 3 years 3 months ago [\#353536](#353536) by [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Replied by *[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")* on topic *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353536 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* I will contact the plugin developer and find out from him what could be the problem. Thanks a lot! Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")** - [![TSVL-8's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Topic Author - [ Offline](/forum/user/77173-tsvl-8) Less More - Posts: 18 - Thank you received: 2 - - 3 years 3 months ago [\#353545](#353545) by [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Replied by *[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")* on topic *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353545 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* The developer replied that his plugin supports version 3.2.2 and below. There are no plans to update the plugin in the near future. Sod’s law. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 3 months ago [\#353546](#353546) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353546 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* Hi, That's a shame. It's probably not a problem of version of HikaShop. You'll probably have the same issue with the 3.2.2. I'm afraid you'll have to use the plugin with that setting turned off. Now, if you're ready to pay us to fix the issue we could look into it. But there's probably a few hours of work involved, so that will be a cost of a few hundred euros. The following user(s) said Thank You: [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")** - [![TSVL-8's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Topic Author - [ Offline](/forum/user/77173-tsvl-8) Less More - Posts: 18 - Thank you received: 2 - - 3 years 3 months ago [\#353570](#353570) by [TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile") Replied by *[TSVL-8](/forum/user/77173-tsvl-8 "View TSVL-8's Profile")* on topic *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353570 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* Thank you for the offer, but the problem is not the money, but the international transfer from my country. Unfortunately, this is not yet possible. If it becomes absolutely urgent and very necessary, I will try to find a way to pay for your services. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86323 - Thank you received: 14283 - - 3 years 3 months ago [\#353571](#353571) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Payment plugin failed when activeted "Send data to a cheque"](/forum/29-payment-methods/906735-payment-plugin-failed-when-activeted-send-data-to-a-cheque#353571 "-- HikaShop version -- : 4.7.4 -- Joomla version -- : 4.3.3 -- PHP version -- : 8.1 -- Browser(s) name and version -- : Google Chrome 114.0.5735.199 1. Payment plugin name - Tinkoff HikaShop payment plugin ( www.tinkoff.ru/kassa/develop/cms/ ) Perhaps the bank itself developed the payment plugin, I don’t know for sure. But you can download it from the link. 2. Plugin settings in attached screenshots Screenshot 4 - when "Send data to a cheque" activated - payment plugin Screenshot 5 - when "Send data to a cheque" deactivated - payment")* Hi, Yes. Just so you know, we can exceptionnally receive payment in bitcoin if that is necessary. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDY3MzUtcGF5bWVudC1wbHVnaW4tZmFpbGVkLXdoZW4tYWN0aXZldGVkLXNlbmQtZGF0YS10by1hLWNoZXF1ZT90bXBsPW1hcmtkb3du) or [Create an account](/register) to join the conversation. 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