[Skip to main content](#vessel-content) # PayPal popup immediately closes ## - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 2 years 8 months ago [\#359079](#359079) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") *[PayPal popup immediately closes](/forum/29-payment-methods/907750-paypal-popup-immediately-closes#359079 "-- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra")* was created by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* -- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDc3NTAtcGF5cGFsLXBvcHVwLWltbWVkaWF0ZWx5LWNsb3Nlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 2 years 8 months ago [\#359081](#359081) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal popup immediately closes](/forum/29-payment-methods/907750-paypal-popup-immediately-closes#359081 "-- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra")* Hi, Your website's access is restricted: [ i.imgur.com/OtgOiGj.png](https://i.imgur.com/OtgOiGj.png) So I can't reproduce the issue in order to analyze the situation directly. I would guess that it might be a javascript error, or there is something not configured properly with the payment method. Could you provide a user access to be able to reproduce the issue ? And if you could also provide a backend access or a screenshot of the settings of the payment method, it would be great. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDc3NTAtcGF5cGFsLXBvcHVwLWltbWVkaWF0ZWx5LWNsb3Nlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 2 years 8 months ago [\#359091](#359091) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") Replied by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* on topic *[PayPal popup immediately closes](/forum/29-payment-methods/907750-paypal-popup-immediately-closes#359091 "-- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra")* Hi Nicolas, I'll grant you a Super User access. Thanks again for your help Sandra Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDc3NTAtcGF5cGFsLXBvcHVwLWltbWVkaWF0ZWx5LWNsb3Nlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 2 years 8 months ago - 2 years 8 months ago [\#359097](#359097) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[PayPal popup immediately closes](/forum/29-payment-methods/907750-paypal-popup-immediately-closes#359097 "-- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra")* Hi, I've made two tests on your website: - The first time, I used a fake address and kept the default country "Saint Martin" and I got the issue you described. If I check the console of my browser at that time, it says this: [ i.imgur.com/ZIYJR78.png](https://i.imgur.com/ZIYJR78.png) As you can see, it doesn't like the country code. Here is a list of all the accepted country codes: [ developer.paypal.com/api/rest/reference/country-codes/](https://developer.paypal.com/api/rest/reference/country-codes/) So you need to make sure the country zones you're using are available in that list or the payment will be refused by PayPal. - The second time, I tried with an address in the USA, and the popup worked just fine. So it confirms that the problem is with the country code. Last edit: 2 years 8 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDc3NTAtcGF5cGFsLXBvcHVwLWltbWVkaWF0ZWx5LWNsb3Nlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 2 years 8 months ago [\#359109](#359109) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") Replied by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* on topic *[PayPal popup immediately closes](/forum/29-payment-methods/907750-paypal-popup-immediately-closes#359109 "-- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra")* Thanks a lot Nicolas. I should have set up Saint-Martin in a wrong way. I know it works on Saint-Martin as I have several e-commerce websites set up with PayPal. Sandra Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDc3NTAtcGF5cGFsLXBvcHVwLWltbWVkaWF0ZWx5LWNsb3Nlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")** - [![Sandra74's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60896-sandra74 "View Sandra74's Profile") Topic Author - [ Offline](/forum/user/60896-sandra74) Less More - Posts: 197 - Thank you received: 18 - - 2 years 8 months ago [\#359110](#359110) by [Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile") Replied by *[Sandra74](/forum/user/60896-sandra74 "View Sandra74's Profile")* on topic *[PayPal popup immediately closes](/forum/29-payment-methods/907750-paypal-popup-immediately-closes#359110 "-- HikaShop version -- : 5.0.3 -- Joomla version -- : 4.4.2 -- PHP version -- : 8.1 Hi, On a site I'm developing, I have an issue with PayPal: - When I click on PayPal, the pop up opens a second and then disappears - When I clic on Credit Card nothing happens. I presume I did something wrong but no clue what. Could you please help? Thanks in advance Sandra")* I remember how we did previously, we put Saint-Martin and Saint-Barth under France ![;)](/media/kunena/emoticons/24.png ";)") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDc3NTAtcGF5cGFsLXBvcHVwLWltbWVkaWF0ZWx5LWNsb3Nlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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