[Skip to main content](#vessel-content) # eWay Payment stuck in loop ## - **[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")** - [![yerg55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60833-yerg55 "View yerg55's Profile") Topic Author - [ Offline](/forum/user/60833-yerg55) Less More - Posts: 181 - Thank you received: 28 - - 2 years 4 months ago [\#361378](#361378) by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") *[eWay Payment stuck in loop](/forum/29-payment-methods/908242-eway-payment-stuck-in-loop#361378 "-- HikaShop version -- : 5.0.4 [2404151837] -- Joomla version -- : 4.4.5 -- PHP version -- : 8.1.28 All orders etc proceeding as should and emails going where they should We head to test flight Login and make the required changes from Sandbox mode to live. Entered the live API and password Cleared all test orders New browser, no cache, no cookies. Placed order Click Finish Test flight crashed :S Stuck in a loop going nowhere. No order placed in system No errors in logfile Try another browser with private window No difference Ideas?")* was created by *[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")* -- HikaShop version -- : 5.0.4 [2404151837] -- Joomla version -- : 4.4.5 -- PHP version -- : 8.1.28 All orders etc proceeding as should and emails going where they should We head to test flight Login and make the required changes from Sandbox mode to live. Entered the live API and password Cleared all test orders New browser, no cache, no cookies. Placed order Click Finish Test flight crashed :S Stuck in a loop going nowhere. No order placed in system No errors in logfile Try another browser with private window No difference Ideas? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDgyNDItZXdheS1wYXltZW50LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86322 - Thank you received: 14281 - - 2 years 4 months ago [\#361379](#361379) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[eWay Payment stuck in loop](/forum/29-payment-methods/908242-eway-payment-stuck-in-loop#361379 "-- HikaShop version -- : 5.0.4 [2404151837] -- Joomla version -- : 4.4.5 -- PHP version -- : 8.1.28 All orders etc proceeding as should and emails going where they should We head to test flight Login and make the required changes from Sandbox mode to live. Entered the live API and password Cleared all test orders New browser, no cache, no cookies. Placed order Click Finish Test flight crashed :S Stuck in a loop going nowhere. No order placed in system No errors in logfile Try another browser with private window No difference Ideas?")* Hi, Please try to revert to the sandbox credentials. Does it still work fine ? If so, it would indicate a problem with the plugin or the live merchant account credentials. In that case, I would recommend you to check with the eway support that your live account is properly activated. If no, then it would indicate that the problem is actually not with the eway plugin but with something else you've configured between the last time it worked and now. In that case, I would recommend trying to reproduce with the default template of Joomla. This might help in getting an error message displayed, explaining what the problem is. The following user(s) said Thank You: [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDgyNDItZXdheS1wYXltZW50LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. - **[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")** - [![yerg55's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/60833-yerg55 "View yerg55's Profile") Topic Author - [ Offline](/forum/user/60833-yerg55) Less More - Posts: 181 - Thank you received: 28 - - 2 years 4 months ago [\#361434](#361434) by [yerg55](/forum/user/60833-yerg55 "View yerg55's Profile") Replied by *[yerg55](/forum/user/60833-yerg55 "View yerg55's Profile")* on topic *[eWay Payment stuck in loop](/forum/29-payment-methods/908242-eway-payment-stuck-in-loop#361434 "-- HikaShop version -- : 5.0.4 [2404151837] -- Joomla version -- : 4.4.5 -- PHP version -- : 8.1.28 All orders etc proceeding as should and emails going where they should We head to test flight Login and make the required changes from Sandbox mode to live. Entered the live API and password Cleared all test orders New browser, no cache, no cookies. Placed order Click Finish Test flight crashed :S Stuck in a loop going nowhere. No order placed in system No errors in logfile Try another browser with private window No difference Ideas?")* As to why I have no resolution :blink: Went Cassiopeia and it worked. Reverted to the Gantry template and that worked. Why who knows ... it just did The following user(s) said Thank You: [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDgyNDItZXdheS1wYXltZW50LXN0dWNrLWluLWxvb3A/dG1wbD1tYXJrZG93bg==) or [Create an account](/register) to join the conversation. 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