[Skip to main content](#vessel-content) # User disconnected after payment HikaShop Worldline SIPS V2 payment plugin ## - **[bobalbax](/forum/user/36128-bobalbax "View bobalbax's Profile")** - [![bobalbax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36128-bobalbax "View bobalbax's Profile") Topic Author - [ Offline](/forum/user/36128-bobalbax) Less More - Posts: 11 - Thank you received: 1 - - 1 year 11 months ago [\#364601](#364601) by [bobalbax](/forum/user/36128-bobalbax "View bobalbax's Profile") *[User disconnected after payment HikaShop Worldline SIPS V2 payment plugin](/forum/29-payment-methods/908904-user-disconnected-after-payment-hikashop-worldline-sips-v2-payment-plugin#364601 "-- HikaShop version -- : 5.1.1 -- Joomla version -- : 5 -- PHP version -- : 8 -- Browser(s) name and version -- : Chrome Hi I have a proble with HikaShop Worldline SIPS V2 payment plugin : When i return (after cancel payment or payment ) i lost my Session (my $_SESSION is empty ) and the user is disconnected Could you help me for that ? Thank you")* was created by *[bobalbax](/forum/user/36128-bobalbax "View bobalbax's Profile")* -- HikaShop version -- : 5.1.1 -- Joomla version -- : 5 -- PHP version -- : 8 -- Browser(s) name and version -- : Chrome Hi I have a proble with HikaShop Worldline SIPS V2 payment plugin : When i return (after cancel payment or payment ) i lost my Session (my $_SESSION is empty ) and the user is disconnected Could you help me for that ? Thank you Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDg5MDQtdXNlci1kaXNjb25uZWN0ZWQtYWZ0ZXItcGF5bWVudC1oaWthc2hvcC13b3JsZGxpbmUtc2lwcy12Mi1wYXltZW50LXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Philip](/forum/user/34318-philip "View Philip's Profile")** - [![Philip's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar34318_2015-11-18-2.png)](/forum/user/34318-philip "View Philip's Profile") - [ Offline](/forum/user/34318-philip) Less More - Posts: 4820 - Thank you received: 654 - - 1 year 11 months ago - 1 year 11 months ago [\#364603](#364603) by [Philip](/forum/user/34318-philip "View Philip's Profile") Replied by *[Philip](/forum/user/34318-philip "View Philip's Profile")* on topic *[User disconnected after payment HikaShop Worldline SIPS V2 payment plugin](/forum/29-payment-methods/908904-user-disconnected-after-payment-hikashop-worldline-sips-v2-payment-plugin#364603 "-- HikaShop version -- : 5.1.1 -- Joomla version -- : 5 -- PHP version -- : 8 -- Browser(s) name and version -- : Chrome Hi I have a proble with HikaShop Worldline SIPS V2 payment plugin : When i return (after cancel payment or payment ) i lost my Session (my $_SESSION is empty ) and the user is disconnected Could you help me for that ? Thank you")* Hello, Yes, we will help you, and in order to better understand the situation can you provide these elements : - An **Url link** to your Backend (administrator) - Backend user **references** (with maximum ACL) **Note :** Use our **[ Contact us](https://www.hikashop.com/support/contact-us.html)** form to provide these elements, and don't forget to add **an Url link to this topic** in your message. Regards Last edit: 1 year 11 months ago by [Philip](/forum/user/34318-philip "View Philip's Profile"). Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDg5MDQtdXNlci1kaXNjb25uZWN0ZWQtYWZ0ZXItcGF5bWVudC1oaWthc2hvcC13b3JsZGxpbmUtc2lwcy12Mi1wYXltZW50LXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[bobalbax](/forum/user/36128-bobalbax "View bobalbax's Profile")** - [![bobalbax's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/36128-bobalbax "View bobalbax's Profile") Topic Author - [ Offline](/forum/user/36128-bobalbax) Less More - Posts: 11 - Thank you received: 1 - - 1 year 11 months ago [\#364614](#364614) by [bobalbax](/forum/user/36128-bobalbax "View bobalbax's Profile") Replied by *[bobalbax](/forum/user/36128-bobalbax "View bobalbax's Profile")* on topic *[User disconnected after payment HikaShop Worldline SIPS V2 payment plugin](/forum/29-payment-methods/908904-user-disconnected-after-payment-hikashop-worldline-sips-v2-payment-plugin#364614 "-- HikaShop version -- : 5.1.1 -- Joomla version -- : 5 -- PHP version -- : 8 -- Browser(s) name and version -- : Chrome Hi I have a proble with HikaShop Worldline SIPS V2 payment plugin : When i return (after cancel payment or payment ) i lost my Session (my $_SESSION is empty ) and the user is disconnected Could you help me for that ? Thank you")* maximum ACL is ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDg5MDQtdXNlci1kaXNjb25uZWN0ZWQtYWZ0ZXItcGF5bWVudC1oaWthc2hvcC13b3JsZGxpbmUtc2lwcy12Mi1wYXltZW50LXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86290 - Thank you received: 14268 - - 1 year 11 months ago [\#364619](#364619) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[User disconnected after payment HikaShop Worldline SIPS V2 payment plugin](/forum/29-payment-methods/908904-user-disconnected-after-payment-hikashop-worldline-sips-v2-payment-plugin#364619 "-- HikaShop version -- : 5.1.1 -- Joomla version -- : 5 -- PHP version -- : 8 -- Browser(s) name and version -- : Chrome Hi I have a proble with HikaShop Worldline SIPS V2 payment plugin : When i return (after cancel payment or payment ) i lost my Session (my $_SESSION is empty ) and the user is disconnected Could you help me for that ? Thank you")* Hi, I don't think the problem is linked to your payment plugin. I think it's probably that you've configured the "user group after purchase" setting of the product you're purchasing. Because of this, HikaShop disconnects the user after adding the user group to his user account to avoid user group caching issues with the user session. The logout can be turned off with the setting "user logout on group update" setting of the HikaShop group plugin via the Joomla plugins manager. However, your users might not see what they are supposed to get access to when they come back to the website unless they logout/login. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDg5MDQtdXNlci1kaXNjb25uZWN0ZWQtYWZ0ZXItcGF5bWVudC1oaWthc2hvcC13b3JsZGxpbmUtc2lwcy12Mi1wYXltZW50LXBsdWdpbj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop- Install & Update- Product & Category Display- Content Creation- Sales and Orders- - Orders management- - Reports & Statistics- Customers- Checkout- Payment Methods- Shipping Methods- Import & Export (CSV, XLS…)- Specific Features- - Affilation- - Taxes- - Wishlist- - Vote- - Carousel & Slider- - Mass Actions- - Filters & Search- - Discount & Coupon- - Feature Request- Integrations- Showcase- General Talk about HikaShop- Development- - HikaShop 3.0 Beta- Translation- Commercial Jobs HikaShop Components- HikaMarket- - Market: Feature requests- - Market: How to?- - Market: Bug Report- HikaSerial- - General talk about HikaSerial- - Serial: Bug Report- - Serial: How to?- - Support en Français de HikaSerial (French Support)- - HikaSubscription- HikaAuction- - Auction: Feature requests- - Auction: How to?- - Auction: Bug report Hikashop around the world- Support en Français (French Support)- Russian- - FAQ. Курс выживания с Hikashop. 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