[Skip to main content](#vessel-content) # Hikashop NBG Pay Payment Plugin error ## - **[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")** - [![verzevoul's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/8351-verzevoul "View verzevoul's Profile") Topic Author - [ Offline](/forum/user/8351-verzevoul) Less More - Posts: 1191 - Thank you received: 13 - - 1 year 3 months ago [\#367898](#367898) by [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") *[Hikashop NBG Pay Payment Plugin error](/forum/29-payment-methods/909583-hikashop-nbg-pay-payment-plugin-error#367898 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.1 Hi! I use Hikashop NBG Pay Payment Plugin. There is an error if you click cancel on the payment page and it redirects to the error page you see in the attachment. I asked Webit where i bought the plugin from and they said the error doesn't come from the plugin. Maybe it's from Hikashop? I can send you Joomla credentials. Thank you")* was created by *[verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile")* -- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.1 Hi! I use Hikashop NBG Pay Payment Plugin. There is an error if you click cancel on the payment page and it redirects to the error page you see in the attachment. I asked Webit where i bought the plugin from and they said the error doesn't come from the plugin. Maybe it's from Hikashop? I can send you Joomla credentials. Thank you - [ ![0Invalidaddress.png](/forum/attachment/60683) ](/forum/attachment/60683 "...lidaddress.png") [ ](/forum/attachment/60683?download=1 "...lidaddress.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk1ODMtaGlrYXNob3AtbmJnLXBheS1wYXltZW50LXBsdWdpbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Offline](/forum/user/63-nicolas) Less More - Posts: 86316 - Thank you received: 14276 - - 1 year 3 months ago - 1 year 3 months ago [\#367899](#367899) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Hikashop NBG Pay Payment Plugin error](/forum/29-payment-methods/909583-hikashop-nbg-pay-payment-plugin-error#367899 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.1 Hi! I use Hikashop NBG Pay Payment Plugin. There is an error if you click cancel on the payment page and it redirects to the error page you see in the attachment. I asked Webit where i bought the plugin from and they said the error doesn't come from the plugin. Maybe it's from Hikashop? I can send you Joomla credentials. Thank you")* Hi, First, please activate the debug setting of the Joomla configuration page and reproduce the error again. This will display the full error message which will help us understand what's going on. With the small error message "invalid address (from)" on your screenshot, it seems that the problem comes from the sending of an email where the sender email address is empty or invalid. In this case, the first thing to check is the "From address" setting under the "Emails" section of the HikaShop configuration page: [ www.hikashop.com/support/documentation/5...fig.html#main\_emails](https://www.hikashop.com/support/documentation/54-hikashop-config.html#main_emails) If what is provided there is not a valid email address, it can produce the error message on your screenshot. Note also that when you edit an email via the System>Emails menu, you have a "From address" input field which can override the setting from the HikaShop configuration for this particular email. So I would recommend you to check there too for the different order emails. When you check the setting of the emails, please make sure you don't have a space in there. Normally, you're supposed to see the email address you entered in the configuration page in grey if the field is completely empty: [ i.imgur.com/FGCDoE6.png](https://i.imgur.com/FGCDoE6.png) The fact that the error message ends with a ":" without anything after it could indicate that you've added a space in there. Last edit: 1 year 3 months ago by [nicolas](/forum/user/63-nicolas "View nicolas's Profile"). The following user(s) said Thank You: [verzevoul](/forum/user/8351-verzevoul "View verzevoul's Profile") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk1ODMtaGlrYXNob3AtbmJnLXBheS1wYXltZW50LXBsdWdpbi1lcnJvcj90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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