[Skip to main content](#vessel-content) # Stripe Payment Method Issues ## - **[spytech](/forum/user/10534-spytech "View spytech's Profile")** - [![spytech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10534-spytech "View spytech's Profile") Topic Author - [ Offline](/forum/user/10534-spytech) Less More - Posts: 92 - Thank you received: 6 - - 1 year 2 months ago [\#368253](#368253) by [spytech](/forum/user/10534-spytech "View spytech's Profile") *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#368253 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* was created by *[spytech](/forum/user/10534-spytech "View spytech's Profile")* -- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. [ ![Screenshot2025-08-26092229.png](/forum/attachment/60762) ](/forum/attachment/60762 "...8-26092229.png") Thanks Paul. - [ ![Screenshot2025-08-26092229.png](/forum/attachment/60762) ](/forum/attachment/60762 "...8-26092229.png") [ ](/forum/attachment/60762?download=1 "...8-26092229.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 1 year 2 months ago [\#368259](#368259) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#368259 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Hello, The "Unknown error" is displayed when the server response is not a valid JSON. In the browser console, the content of the received response is logged ; but it's only client side. Please check that your website do not display PHP warning directly in web pages ; any content added by a third party plugin could make the JSON invalid. You can also check in your HikaShop paymenbt log if you have any entry which will indicates an issue during the order confirmation. If you have the possibility to reproduce the issue ; you'll see the data by opening the browser console (shortcut: ctrl + shift + i ) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[spytech](/forum/user/10534-spytech "View spytech's Profile")** - [![spytech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10534-spytech "View spytech's Profile") Topic Author - [ Offline](/forum/user/10534-spytech) Less More - Posts: 92 - Thank you received: 6 - - 1 year 1 month ago [\#368426](#368426) by [spytech](/forum/user/10534-spytech "View spytech's Profile") Replied by *[spytech](/forum/user/10534-spytech "View spytech's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#368426 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Hi, where can I find the 'HikaShop payment log', I looked on the server side but can't find it. Thx Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 1 year 1 month ago [\#368445](#368445) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#368445 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Hello, You will find it via the HikaShop configuration page : [ www.hikashop.com/support/documentation/5...nfig.html#main\_files](https://www.hikashop.com/support/documentation/54-hikashop-config.html#main_files) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[spytech](/forum/user/10534-spytech "View spytech's Profile")** - [![spytech's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/10534-spytech "View spytech's Profile") Topic Author - [ Offline](/forum/user/10534-spytech) Less More - Posts: 92 - Thank you received: 6 - - 1 year 4 weeks ago [\#368845](#368845) by [spytech](/forum/user/10534-spytech "View spytech's Profile") Replied by *[spytech](/forum/user/10534-spytech "View spytech's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#368845 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Sorry for the delay so I looked at the payment log file under media/com_hikashop/upload/safe/logs/report_748435119.log It has no logs after Feb 2022, is there another setting that should be on to log? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 1 year 4 weeks ago [\#368879](#368879) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#368879 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Hello, If you don't have any entry in the log, it seems there is no error to log for the plugin. If you can reproduce the issue, please open the browser console ; the JavaScript will add the received content from the server if if can't process it correctly. Sometimes it can be related to a system plugin which will add some content and makes the JSON invalid to decode. If you don't have any error in your log, it'll be the only way to understand what is going on. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lencse](/forum/user/82892-lencse "View lencse's Profile")** - [![lencse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82892-lencse "View lencse's Profile") - [ Offline](/forum/user/82892-lencse) Less More - Posts: 3 - Thank you received: 0 - - 10 months 4 weeks ago [\#369564](#369564) by [lencse](/forum/user/82892-lencse "View lencse's Profile") Replied by *[lencse](/forum/user/82892-lencse "View lencse's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#369564 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* With the Stripe payment method, a tenth of the value of the goods appears on the real invoice on the Stripe interface, and the customer is charged an incorrect value. - [ ![Kpernykp2025-12-01090901.png](/forum/attachment/61026) ](/forum/attachment/61026 "...2-01090901.png") [ ](/forum/attachment/61026?download=1 "...2-01090901.png") - [ ![Kpernykp2025-12-01091014.png](/forum/attachment/61027) ](/forum/attachment/61027 "...2-01091014.png") [ ](/forum/attachment/61027?download=1 "...2-01091014.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 months 4 weeks ago [\#369573](#369573) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#369573 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Hello lencse, Since your issue is a different issue ; please open a new thread, so we will be able to address your issue more precisely. In that new thread, please provide details regarding your currency configuration ; it seems there is a conversion issue somewhere but I need to be sure that your HikaShop currency is right set-up (so I can reproduce it and perform debugging) Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[lencse](/forum/user/82892-lencse "View lencse's Profile")** - [![lencse's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/82892-lencse "View lencse's Profile") - [ Offline](/forum/user/82892-lencse) Less More - Posts: 3 - Thank you received: 0 - - 10 months 4 weeks ago - 10 months 4 weeks ago [\#369588](#369588) by [lencse](/forum/user/82892-lencse "View lencse's Profile") Replied by *[lencse](/forum/user/82892-lencse "View lencse's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#369588 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Meanwhile I found out the reason for the problem. Stripe treats HUF as a special currency. Basically there are no decimals in HUF anymore, so *100 is needed in the code. I commented out these lines in stripconnect.php and it worked: Code: /*if((int)$currency->currency_locale['int_frac_digits'] == 0) $amount = round($total, 0);*/ Last edit: 10 months 4 weeks ago by [Jerome](/forum/user/80-jerome "View Jerome's Profile"). Reason: [code] tag Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[Jerome](/forum/user/80-jerome "View Jerome's Profile")** - [![Jerome's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar80.png)](/forum/user/80-jerome "View Jerome's Profile") - [ Offline](/forum/user/80-jerome) - HikaShop core developer Less More - Posts: 26394 - Thank you received: 4078 - - [](http://obsi.dev) - 10 months 4 weeks ago [\#369608](#369608) by [Jerome](/forum/user/80-jerome "View Jerome's Profile") Replied by *[Jerome](/forum/user/80-jerome "View Jerome's Profile")* on topic *[Stripe Payment Method Issues](/forum/29-payment-methods/909660-stripe-payment-method-issues#369608 "-- HikaShop version -- : 6.0.0 -- Joomla version -- : 5.3.2 Hi, I have had a few customers now say that when they go to pay, then they just get the spinning icon with the Stripe Payment solution. I have the latest version. You can see the attached image of what they get. This is not all the time, just some times. Have you had other users mention this and is there any way to resolve this as some of my orders or £100's of pounds that I have lost. Any help would be much appreciated. Thanks Paul.")* Hello, Thanks but I can't integrate such patch in the plugin since it will break the store of users with another currency (without decimals). Please provide details mentioned in my previous message. Regards, --- Jerome - Obsidev.com HikaMarket & HikaSerial developer / HikaShop core dev team. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzI5LXBheW1lbnQtbWV0aG9kcy85MDk2NjAtc3RyaXBlLXBheW1lbnQtbWV0aG9kLWlzc3Vlcz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. 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