[Skip to main content](#vessel-content) # Order Created with No Customer Info ## - **[hdracing](/forum/user/742-hdracing "View hdracing's Profile")** - [![hdracing's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar742.jpg)](/forum/user/742-hdracing "View hdracing's Profile") Topic Author - [ Offline](/forum/user/742-hdracing) Less More - Posts: 242 - Thank you received: 0 - - - [](http://www.HighDesertVideo.com) - 15 years 8 months ago - 15 years 8 months ago [\#10089](#10089) by [hdracing](/forum/user/742-hdracing "View hdracing's Profile") *[Order Created with No Customer Info](/forum/3-bug-report/10089-order-created-with-no-customer-info#10089 "Hello Folks, I'm not sure if this is a bug, but something got screwed up. I'll describe what happened as best I can determine. The problem was that I had an order created, but on the Orders page, the Customer column was empty. Here is the sequence of events, as reported by the customer. * Customer places product in cart and proceeds to checkout * Customer has not registered so completes Hikashop registration form * Customer is called away before order could be completed * Customer returns, cart still has product, but customer has not clicked Authorization link on registration email * Customer enters username and password on Hikashop login form and completes purchase * I receive email notice of new order and Paypal payment confirmation email for order * I'm not sure, but I think the customer also received order confirmation email (I forgot to ask about that) When I logged in to site to check orders, I see the order but there is no customer info. I checked the order details and there is billing and shipping address information, but only a customer ID, no customer name or email in the Customer box. I then checked the Joomla user list and see the customer, but with a different ID# and notice that the account has not yet been enabled. In the Hikashop user list I see two new customers, one with name and email info and the other, the one the order was attached to, has no name and email info. I corrected the problem by going into the database order table and changing the customer and address ID fields to match the good customer record and deleted the duplicate customer from Hikashop. It seems that the problem was created when the customer logged in through the Hikashop login form before actually authorizing the account. I'm not 100% sure that is what happened, but that's the best I can determine. I'm still using Hikashop 1.4.5 on this site, but didn't see anything in the 1.4.6 or 1.4.7 change logs that addressed this issue. Regards, Ed")* was created by *[hdracing](/forum/user/742-hdracing "View hdracing's Profile")* Hello Folks, I'm not sure if this is a bug, but something got screwed up. I'll describe what happened as best I can determine. The problem was that I had an order created, but on the Orders page, the Customer column was empty. Here is the sequence of events, as reported by the customer. - Customer places product in cart and proceeds to checkout - Customer has not registered so completes Hikashop registration form - Customer is called away before order could be completed - Customer returns, cart still has product, but customer has not clicked Authorization link on registration email - Customer enters username and password on Hikashop login form and completes purchase - I receive email notice of new order and Paypal payment confirmation email for order - I'm not sure, but I think the customer also received order confirmation email (I forgot to ask about that) When I logged in to site to check orders, I see the order but there is no customer info. I checked the order details and there is billing and shipping address information, but only a customer ID, no customer name or email in the Customer box. I then checked the Joomla user list and see the customer, but with a different ID# and notice that the account has not yet been enabled. In the Hikashop user list I see two new customers, one with name and email info and the other, the one the order was attached to, has no name and email info. I corrected the problem by going into the database order table and changing the customer and address ID fields to match the good customer record and deleted the duplicate customer from Hikashop. It seems that the problem was created when the customer logged in through the Hikashop login form before actually authorizing the account. I'm not 100% sure that is what happened, but that's the best I can determine. I'm still using Hikashop 1.4.5 on this site, but didn't see anything in the 1.4.6 or 1.4.7 change logs that addressed this issue. Regards, Ed Last edit: 15 years 8 months ago by [hdracing](/forum/user/742-hdracing "View hdracing's Profile"). Reason: correct spelling error Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDA4OS1vcmRlci1jcmVhdGVkLXdpdGgtbm8tY3VzdG9tZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86548 - Thank you received: 14304 - - 15 years 8 months ago [\#10090](#10090) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: Order Created with No Customer Info](/forum/3-bug-report/10089-order-created-with-no-customer-info#10090 "Hello Folks, I'm not sure if this is a bug, but something got screwed up. I'll describe what happened as best I can determine. The problem was that I had an order created, but on the Orders page, the Customer column was empty. Here is the sequence of events, as reported by the customer. * Customer places product in cart and proceeds to checkout * Customer has not registered so completes Hikashop registration form * Customer is called away before order could be completed * Customer returns, cart still has product, but customer has not clicked Authorization link on registration email * Customer enters username and password on Hikashop login form and completes purchase * I receive email notice of new order and Paypal payment confirmation email for order * I'm not sure, but I think the customer also received order confirmation email (I forgot to ask about that) When I logged in to site to check orders, I see the order but there is no customer info. I checked the order details and there is billing and shipping address information, but only a customer ID, no customer name or email in the Customer box. I then checked the Joomla user list and see the customer, but with a different ID# and notice that the account has not yet been enabled. In the Hikashop user list I see two new customers, one with name and email info and the other, the one the order was attached to, has no name and email info. I corrected the problem by going into the database order table and changing the customer and address ID fields to match the good customer record and deleted the duplicate customer from Hikashop. It seems that the problem was created when the customer logged in through the Hikashop login form before actually authorizing the account. I'm not 100% sure that is what happened, but that's the best I can determine. I'm still using Hikashop 1.4.5 on this site, but didn't see anything in the 1.4.6 or 1.4.7 change logs that addressed this issue. Regards, Ed")* Hi, That's a problem which was reported yesterday on that thread: [ www.hikashop.com/en/support/forum/3-bug-...on-problem.html#9968](http://www.hikashop.com/en/support/forum/3-bug-report/9965-activation-problem.html#9968) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDA4OS1vcmRlci1jcmVhdGVkLXdpdGgtbm8tY3VzdG9tZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[hdracing](/forum/user/742-hdracing "View hdracing's Profile")** - [![hdracing's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar742.jpg)](/forum/user/742-hdracing "View hdracing's Profile") Topic Author - [ Offline](/forum/user/742-hdracing) Less More - Posts: 242 - Thank you received: 0 - - - [](http://www.HighDesertVideo.com) - 15 years 8 months ago [\#10092](#10092) by [hdracing](/forum/user/742-hdracing "View hdracing's Profile") Replied by *[hdracing](/forum/user/742-hdracing "View hdracing's Profile")* on topic *[Re: Order Created with No Customer Info](/forum/3-bug-report/10089-order-created-with-no-customer-info#10092 "Hello Folks, I'm not sure if this is a bug, but something got screwed up. I'll describe what happened as best I can determine. The problem was that I had an order created, but on the Orders page, the Customer column was empty. Here is the sequence of events, as reported by the customer. * Customer places product in cart and proceeds to checkout * Customer has not registered so completes Hikashop registration form * Customer is called away before order could be completed * Customer returns, cart still has product, but customer has not clicked Authorization link on registration email * Customer enters username and password on Hikashop login form and completes purchase * I receive email notice of new order and Paypal payment confirmation email for order * I'm not sure, but I think the customer also received order confirmation email (I forgot to ask about that) When I logged in to site to check orders, I see the order but there is no customer info. I checked the order details and there is billing and shipping address information, but only a customer ID, no customer name or email in the Customer box. I then checked the Joomla user list and see the customer, but with a different ID# and notice that the account has not yet been enabled. In the Hikashop user list I see two new customers, one with name and email info and the other, the one the order was attached to, has no name and email info. I corrected the problem by going into the database order table and changing the customer and address ID fields to match the good customer record and deleted the duplicate customer from Hikashop. It seems that the problem was created when the customer logged in through the Hikashop login form before actually authorizing the account. I'm not 100% sure that is what happened, but that's the best I can determine. I'm still using Hikashop 1.4.5 on this site, but didn't see anything in the 1.4.6 or 1.4.7 change logs that addressed this issue. Regards, Ed")* Sorry Nicolas, I must have missed that one. Ed Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDA4OS1vcmRlci1jcmVhdGVkLXdpdGgtbm8tY3VzdG9tZXItaW5mbz90bXBsPW1hcmtkb3du) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? 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