[Skip to main content](#vessel-content) # order status translation ## - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 8 months ago [\#10391](#10391) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") *[order status translation](/forum/3-bug-report/10391-order-status-translation#10391 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* was created by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10420](#10420) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10420 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Which version of HikaShop are you using ? That's a bug we had in versions of HikaShop two or three months ago. If you use an old version of HikaShop, could you try to update ? I just tried on our demo website to purchase in French and got the order creation email in French with the order status in French as well... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 8 months ago [\#10422](#10422) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10422 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Probably it's a problem with the Dutch translation file. I think it isn't up-to-date then. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10424](#10424) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10424 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Are you using joomla 1.6 ? If there is a problem in the translation file, joomla 1.6 won't be able to load any string after that error in the file, so that might be the problem... Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 8 months ago [\#10478](#10478) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10478 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* I updates the language file myself and still the words of orders status is not shown in the correct language. My example as attachment. The word Cancelled has to Geannuleerd (the dutch word) [ ![[img](http://www.hikashop.com/media/kunena/attachments/legacy/images/cancelled.png) ](http://www.hikashop.com/media/kunena/attachments/legacy/images/cancelled.png "[img") - [ ![cancelled.png](/forum/attachment/679) ](/forum/attachment/679 "cancelled.png") [ ](/forum/attachment/679?download=1 "cancelled.png") Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10480](#10480) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10480 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Did that user used the dutch version of your website to place his order ? What is his language setting in his joomla account ? You didn't say which version of hikashop you're using. Are you using the latest one ? I just tried to change the order status of an order in different languages and it worked on our demo website. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 8 months ago [\#10494](#10494) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10494 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* This is my Hikashop version: You have the latest stable version : 1.4.7 Joomla 1.5.22 I just deleted the english translation from Joomla. I'm only using this website in Dutch. Maybe I'm doing something wrong, but I don't know. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 8 months ago [\#10513](#10513) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#10513 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Could you give us an access to your back end + FTP so that we can have a look at the problem and see if there is a bug ? Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")** - [![comyoo's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar1145.png)](/forum/user/1145-comyoo "View comyoo's Profile") Topic Author - [ Offline](/forum/user/1145-comyoo) Less More - Posts: 97 - Thank you received: 0 - - 15 years 7 months ago [\#11078](#11078) by [comyoo](/forum/user/1145-comyoo "View comyoo's Profile") Replied by *[comyoo](/forum/user/1145-comyoo "View comyoo's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#11078 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Hikashop does not get the translation from the e-mail out of the language file, but as shown in the images attachted the title of the orderstatus is right, but when you edit it is in English. I think it's a bug? Image 1: [ awesomescreenshot.com/0c79bkgfc](http://awesomescreenshot.com/0c79bkgfc) Image 2: [ awesomescreenshot.com/0609bkh8b](http://awesomescreenshot.com/0609bkh8b) Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11086](#11086) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#11086 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* That's not a bug. On the listing of order statuses, we display the automatically translated status. But when you edit it, we display the real name which is stored in the database which is in english. The translated version comes from the translation files. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mexl](/forum/user/1614-mexl "View mexl's Profile")** - [![mexl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1614-mexl "View mexl's Profile") - [ Offline](/forum/user/1614-mexl) Less More - Posts: 2 - Thank you received: 0 - - 15 years 7 months ago [\#11359](#11359) by [mexl](/forum/user/1614-mexl "View mexl's Profile") Replied by *[mexl](/forum/user/1614-mexl "View mexl's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#11359 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Hi Nicolas, I do encounter exactly the same problem with my german version of Hikashop. I was not able to find the error so far, as the translation files seem fine and show the correct translated words. I am using Hika Version 1.4.8. e.g. ;Order statuses CREATED="offen" PENDING="in Bearbeitung" CONFIRMED="bezahlt" CANCELLED="storniert" REFUNDED="zurückerstattet" SHIPPED="geliefert" The test clients receive the german email but the order status is in english. Please advise, thank you, Matthias Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[nicolas](/forum/user/63-nicolas "View nicolas's Profile")** - [![nicolas's Avatar](https://www.hikashop.com/media/kunena/avatars/resized/size144/users/avatar63.png?1793428657)](/forum/user/63-nicolas "View nicolas's Profile") - [ Away](/forum/user/63-nicolas) Less More - Posts: 86541 - Thank you received: 14304 - - 15 years 7 months ago [\#11362](#11362) by [nicolas](/forum/user/63-nicolas "View nicolas's Profile") Replied by *[nicolas](/forum/user/63-nicolas "View nicolas's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#11362 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Could you give us a back end access to your website so that we can confirm the problem ? If we can confirm it, we will also need an FTP access in order to put traces in the code as we could not reproduce such problem on our end. Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. - **[mexl](/forum/user/1614-mexl "View mexl's Profile")** - [![mexl's Avatar](https://www.hikashop.com/media/kunena/core/svg/person.svg)](/forum/user/1614-mexl "View mexl's Profile") - [ Offline](/forum/user/1614-mexl) Less More - Posts: 2 - Thank you received: 0 - - 15 years 7 months ago [\#11484](#11484) by [mexl](/forum/user/1614-mexl "View mexl's Profile") Replied by *[mexl](/forum/user/1614-mexl "View mexl's Profile")* on topic *[Re: order status translation](/forum/3-bug-report/10391-order-status-translation#11484 "In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.")* Thank you Nicolas, I will send you the details shortly. Matthias Please [Log in](/login?return=aHR0cHM6Ly93d3cuaGlrYXNob3AuY29tL2ZvcnVtLzMtYnVnLXJlcG9ydC8xMDM5MS1vcmRlci1zdGF0dXMtdHJhbnNsYXRpb24/dG1wbD1tYXJrZG93bg==) or [Create an account](/component/users/registration?Itemid=101) to join the conversation. Board Categories HikaShop Install & Update Product & Category Display Content Creation Sales and Orders Orders management Reports & Statistics Customers Checkout Payment Methods Shipping Methods Import & Export (CSV, XLS…) Specific Features Affilation Taxes Wishlist Vote Carousel & Slider Mass Actions Filters & Search Discount & Coupon Feature Request Integrations Showcase General Talk about HikaShop Development HikaShop 3.0 Beta Translation Commercial Jobs HikaShop Components HikaMarket Market: Feature requests Market: How to? Market: Bug Report HikaSerial General talk about HikaSerial Serial: Bug Report Serial: How to? Support en Français de HikaSerial (French Support) HikaSubscription HikaAuction Auction: Feature requests Auction: How to? Auction: Bug report Hikashop around the world Support en Français (French Support) Russian FAQ. Курс выживания с Hikashop. Частые вопросы и о Расширения Hikashop Наши сайты на Hikashop 日本語版サポート(Japanese Support) Thai German Archives Bug Report How to? [](/forum/topics/feed/mode-topics?format=feed&type=rss) Time to create page: 0.092 seconds [Powered by](/forum/credits) [Kunena Forum](https://www.kunena.org)